IT Analyst Instructional Designer

Basmah Alshthri

A high achiever professional with more than 9 years experience, who is always leading the team from the front and who is not frightened to take the initiative. I can work independently in an environment of change, challenge, multiple deadlines and priorities and have extensive experience of Business Operations. I am passionate about supporting individuals and businesses to excel. ******.********@*****.*** 054******* www.linkedin.com/in/basmahalshthri SKILLS

Leadership Training Recruiting Business Analysis Busines Operations Managemengt Change Mmanagement Performance Improvmet Team Building and Management Negotiation Conflict Management Information Technology Public Speaking

LANGUAGES

English Arabic

WORK EXPERIENCE

06/2015 – Present

IT Analyst \ Instructional Designer (Principle Trainer) Johns Hopkins Aramco Healthcare

Dhahran, KSA

Achievements/Tasks

Actively design, build and maintain the training environments for the Epic Electronic Health Record for the Outpatients Clinics and Cancer Care Clinic applications (EpicCare Ambulatory & Beacon). In addition, designing, building and delivering curriculum and training programs to a variety of audiences such as trainers, super users and end users including providers and clinical staff. Successfully completed Train the Trainers program. Trainers come from the Hospital including Doctors, Nurses and clinical support staff.

11/2011 – 05/2015

Operations Manager

ELM, (TAQAT Job Placement Center)

Dammam, KSA

Achievements/Tasks

Successfully lead, motivate, develop and performance manage a team of 24 Career Advisers\Employee Relations Managers\ Administrators, to continuously improve and increase their capability and deliver against their targets. Ensure performance is delivered to quality, time, compliance and contractual requirements. Manage contact with key stakeholders at province level, maintaining a positive working relationship to ensure we receive sufficient customer flows to deliver according to contract levels. Ensure compliance with company policies (including Health & Safety and Data Security) so all teams operate in a way that protects customers and colleagues always.

Increased morals and performance by working closely with the team and continuously adapting to change and delivering team building workshops.

10/2010 – 10/2011

Purchasing Team Leader

Arabian Establishment for Trade and Shipping

Alkhobar, KSA

Achievements/Tasks

Supervise the purchasing coordinators and make sure that the work flows smoothly and our customers are satisfied with our services. Overview the new staff training process and provide support. To solve problems by liaising with staff and customers and maintain good relations with our customers. Receiving request for quotation (RFQ) from clients, finding the appropriate supplier, then accurate and timely issue of quotations to our customers as required.

Receiving the Purchase Order (PO) from clients and expediting the delivery of the required materials from the suppliers. 1/3

WORK EXPERIENCE

07/2005 – 03/2008

Purchasing supervisor

Arabian Establishment for Trade and Shipping

Alkhobar, KSA

Achievements/Tasks

Started as Administration and Purchasing Coordinator and after six months got promoted to Purchasing Department Supervisor EDUCATION

09/2009 – 11/2010

Master of Science in Healthcare Management

Manchester Business School, University of Manchester Manchester, UK

Merit / B+

Covered Modules:

1. Contemporary Issues in Health Policy. 2.Leadership and Service Improvement. 3. Organizational Behavior. 4. Personal and Organizational Development. 5. Management and Governance in Healthcare Organization. 6. Research Methods.

01/2013 – 03/2013

Human Resources Diploma

Center for Intellectual Development Training

Alkhobar, KSA

01/2009 – 06/2009

Business Administration Diploma

City and Guilds, Excel-College

Manchester, UK

Distinction

.

06/2001 – 06/2005

Bachelor of Science in Zoology

King Faisal University, 2005

Dammam, KSA

Distinction / 91.16%.

..

CERTIFICATES & COURSES

PMP Course

HRDF Dorob

Completed 5 hours. Expected completion date 2018

Dragon Medical Dictation Train the Trainer Course

(2017)

Nuance, Dhahran, KSA

TED300 Master Training Environment Build (2016)

Epic, Dhahran, KSA

EpicCare Ambulatory Certification and Beacon

Certification (2015)

Epic, Maddison, USA

Customer Care Center and Operations Overview

Training (2014)

Working Links, Middlesbrough, UK

Job Placement Center and Welfare to In Work Program overview training (2014)

Working Links, Cardiff, UK

TOT- Training of Trainers Certificate (2013)

Academic Professional Training, Jeddah KSA

Supervision and Team Buildings Course (2013)

Dale Carnegie, Ertiad Institute, Riyadh, KSA

Management Development Workshop (2012)

Elm, Dammam, KSA

Teamwork and Leadership Development Workshop

(2012)

Quality Side, Manchester, UK

Negotiation and Influencing Skills Workshop (2012) Quality Side, Manchester, UK

ACHIEVEMENTS

Epic Train the Trainers Program for STS (physicians) and CTs (non-physician) (08/2017 – 11/2017)

Train the trainers for Dragon, Speech Recognition

Software (06/2017 – 06/2017) 2/3

ACHIEVEMENTS

Delivering TED 200 for Instructional Designers on behalf of the Epic Organization (04/2017 – 05/2017)

Organizing “Wadaef 2014” job fair (10/2014 – 10/2014) Participation on “Mihanh 2014” job fair (04/2014 – 04/2014)

Organizing the first ladies only Job Fair in collaboration with Chamber of Commerce and hosting 15 companies

(03/2014 – 03/2014)

Exceeding Branch target of job outcomes and

(01/2014 – 12/2014)

Exceeding Branch target of job outcomes and

sustainability (01/2013 – 12/2013)

Exceeding Branch target of job outcomes and

sustainability (01/2012 – 12/2012)

REFERENCES

Dana Hunt, Ambulatory Manager, Epic @ JHAH

Contact: 050*******

Yusra Ibrahim, Ambulatory Team Lead, Epic @ JHAH

Contact: 053*******

Jamall Khan, Beacon Team Lead, Epic @ JHAH

Contact: 050*******

3/3

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