Karen Visbeek

616-***-**** ac3b4v@r.postjobfree.com

Analytical and systems thinker with over twelve years of experience supporting Supply Chain programs and processes. Ten years of reporting experience using a variety of systems (OBIEE, Excel, AS400, JDE, Access). Advanced Excel user, JDE Superuser and SME (Subject Matter Expert). A very dependable employee who can quickly adapt to change and able to work both independently and as a contributing team member. Am persistent and enjoy solving challenging problems.

Work Experience

AEROTEK – ASPEN SURGICAL

Customer Care Representative, May 2016 – Aug 2017

Confer with customers by telephone and email to provide information about products, enter domestic and international Purchase Orders, and obtain details of complaints

Refer unresolved customer grievances to designated departments for further investigation

Resolve customers’ billing complaints by exchanging product, refunding money and adjusting bills

AMWAY CORP, ADA, MI

Catalog Inventory Control Analyst II/Administrative Assistant, Feb 2004 – Oct 2015

Prepare Direct and Indirect Purchase Orders and send copies to Suppliers via fax, email, EDI or SOMP

Item set up and maintenance in JDE

Supplier set up and maintenance in JDE

Determine if inventory quantities are sufficient for needs, ordering more materials when necessary

Contact Suppliers in order to schedule or expedite deliveries and to resolve shortages, missed or late deliveries and other problems

Review requisition orders in order to verify accuracy

Create credit/debit memos

Prepare, maintain and review Purchasing files, reports and Supplier data

Track the status of orders

Approve Indirect Invoices for payment

Monitor in-house inventory movement and compete inventory transfer to 3rd party warehouses for kit building via Work Orders and BOM

Research invoice discrepancies and work with A/P resolve

Research receiving discrepancies via CatsWeb (NCMs, OS&D’s) and work with receiving to resolve

Department representative for corporate dead/old inventory team

Test and maintain upgrades to JD Edwards

Designed and implemented SOMP (Supplier Order Management Portal)

Manage Suppliers on SOMP through set up and conversion of data. Provide Supplier training. Created Supplier User Guide and FAQ

Set up Suppliers for EDI. Placed test orders and convert existing orders.

Worked with computer programmers and served as department lead for systems projects (EDI, WebMethods, etc)

Train staff and users on upgraded systems

Created Desktop Procedures for operating systems

Prepare reports, memos, letters, financial statements and other documents, using Microsoft Word, Excel, Sharepoint and PowerPoint

Perform general office duties, such as ordering supplies and keeping files both electronic and paper

Open, sort and distribute incoming correspondence, including faxes and email

Prepare responses to correspondence containing routine inquiries

Provide clerical support to other departments

Manage and maintain executives’ schedules

Process payroll information – entered and approved vacation requests

Set up and oversee administrative policies and procedures for office

Review operating practices and procedures to determine whether improvements can be made

Interpret administrative and operating policies and procedures for employees

Customer Service Representative, Nov 1999 – Feb 2004

Confer with Independent Business Owners by phone to provide information about products, take orders, cancel accounts and obtain details of complaints

Keep records of customer interactions, recording details of complaints and comments

Refer unresolved customer grievances to designated departments for further investigation

Resolve IBO billing complaints by exchanging products, refunding money or adjusting bills

Update IBO address records

Part of proactive team to inform IBO’s of shipping issues and to prevent future problems

Help train new Customer Service Representative

WOODLAND SPORT CENTER, GRAND RAPIDS, MI

SEP 1990 – DEC 1999

Tennis Desk Receptionist

a)Answer phones

b)Book appointments

c)Took payments for Accounts

d)Set up Special Events

Roller Skating Rink

a)Session Manager for parties

b)DJ

c)Snack Bar

d)Floor Guard

e)Ticket Seller

Maintenance on building and equipment

Education

FRANK W COX, VIRGINIA BEACH, VA

High School College Prep Diploma, Jun 1989

CALVIN COLLEGE, GRAND RAPIDS, MI

Biology/Math Major, Liberal Arts Minor, May 1994

Additional Skills

Able to adapt to situations and can learn new programs and procedures quickly

Process analytical skills to trouble-shoot issues

Analyze and interpret information for meaning and solutions. Can efficiently come up with options to implement solutions

Intermediate to Advanced Excel skills

Have good time management skills to help set goals and yet still be flexible

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