General Manager

Nicole A. Farrington

P.O. Box N-****, Nassau/Paradise Is., Bahamas Tel: 242-***-****

Nicole A. Farrington email: ac3b3x@r.postjobfree.com Page 1 Objective:

To acquire a Senior Management position in a Hospitality organization that is progressive, innovative and people centered, that will challenge and stimulate me to grow and foster excellence within the organization. Experience

2015 - Present Revenue & Customer Service Manager, Westwind II Resort, Cable Beach Nassau, Bahamas

Strategic planning of Resort Revenue source. Room Rentals, Menu pricing, retail sales pricing,

Montior and audit Daily sales reports.

Prepare Revenue reports

Regular meeting with Executive Resort Director to strategize maximum revenue results. Planning, Forecasting and implementing operations systems.

Monitor revenue source equipment. P.O.S, and Resort Rooms Management System, Credit card equipment

Train and Re-train staff

Create policies and procedures to improve revenue goals.

Supervise Guest service & Front Office

Train, monitor and revise Check-in/out policies & procedures

Liaison with other departments to ensure quality customer service 1999–2004 Westin at Our Lucaya Freeport, GB

Credit Manager/Group Billing Manager

Established New Credit Department, credit and collection policies and procedures, supervised staff, a part of management team.

Collect over $1.4 million in outstanding Account Receivables, prepared reports.

Established New Group Billing Department, policies and procedures, supervised and coordinated staff assignments.

Department worked in conjunction with Conventions department to ensure accurate billing of groups. Met daily with clients to review charges,

Lecturer in Business Department – Taught Basic Mathematic to Managerial Accounting and Statistics.

Nicole A. Farrington

P.O. Box N-4222, Nassau/Paradise Is., Bahamas Tel: 242-***-**** Nicole A. Farrington email: ac3b3x@r.postjobfree.com Page 2

Coordinator for Hospitality Management program, Student Advisement Coordinate and organize events for college, design and create programs 1996–1997 Hyatt Regency Grand Cypress Orlando, FL

Group Billing Coordinator

Managed multiple group accounts, organized group portfolios, obtained credit approvals, liaison with other resort departments, interviewed clients, programmed billing codes, established and monitored multiple folios daily, ensured billing corresponded with contract, prepared final billing invoices, monitored accounts receivables, resolved client’s disputes, made collection calls for final payments.

1994–1995 Florida International University North Miami, FL Fiscal Assistant

Performed daily bookkeeping task, audited and processed financial documents, revised procedures and policies, implemented control and tracking system for requisitions and purchase orders, organized and conducted financial training seminars. 2011- 2015 V.P Operations, T.D.K –LIFE Leadership Freeport, GB

Planning, Strategic planning, organizing and execution of plans for the growth and expansion of the organization

Coordinate major trip for members throughout the United States and the Caribbean.

Revenue and inventory management. Purchasing, sales and distribution of learning material.

Organized local seminars and training sessions for 20 – 250 persons.

Conducted, lectured and hosted seminars

Nicole A. Farrington

P.O. Box N-4222, Nassau/Paradise Is., Bahamas Tel: 242-***-**** Nicole A. Farrington email: ac3b3x@r.postjobfree.com Page 3 2004 – 2010 Team Caribbean Knights Nassau & Freeport, GB Vice President /Operations Manager

Planning, coordinating and organizing sales, seminars, travel events and training Independent Business owners.

Financial Management: purchasing and inventory control, financial recordkeeping and reports.

Coaching, mentoring, Conference and Seminar Speaking.

Business Consultation & Development

Leadership Development Trainer

2011- Present Certified Birth Doula, CD DONA International Freeport, GB

Complete 40 hr Birth Doula Certification course

Doula local births

DONA International Doula Certification

Child Birthing Educator

2004 – Present Business Consultant Bahamas

Financial Counseling

Business Plan Preparation

Assist Entrepreneurs in conceptualizing their ideas, formulating strategies, proper business structure and systematic operation.

Creation of Operation Manuals

Customer Service Training Seminars for local companies

Internet / Website Marketing – Copy Writing, Keyword research, editing website copy and content

2005–2006 Candlestick Ministry Int’l Freeport, GB

Board of Director- Treasurer/Administrator

Reviewed Financial Reports, made recommendation to Board of Director and supervise accountant.

Managed organization’s resources and assets.

Managed and coordinated daily operations and special events, supervised staff and volunteers, planned.

Nicole A. Farrington

P.O. Box N-4222, Nassau/Paradise Is., Bahamas Tel: 242-***-**** Nicole A. Farrington email: ac3b3x@r.postjobfree.com Page 4 Education

Present - Ongoing LIFE Leadership TEAM Flint, MI

Personal Development Program

Leadership Conferences – 3 times per year

Monthly Leadership Seminars

Read 3 Books per month

August 1998 American Hotel & Motel Association USA

Certified Hospitality Educator

1994 – 1996 Florida International University North Miami, FL

B.S., Hospitality Management

Golden Panthers Honor Society (Mortar Board)

1992 - 1994 Bahamas Hotel Training College Nassau, NP

Valedictorian – Class 1994

Student Council President

Interests

Author, musical instruments, cooking, training & development, mentoring, health & nutrition, reading Skills

Microsoft Word, Excel, QuickBooks, PowerPoint, Hospitality Point of Sales, Resort Management Systems

Leadership

Women’s Ministry Leader, Sunday School Teacher, Small Group Leader, 90 Day Financial Fitness Challenge Coordinator.

References:

Westwind II – Enrique Roldan, Executive Resort Director, 1-242-***-**** LIFE Leadership - Larry Van Buskirk, Senior Coordinator, 1-517-***-**** Doula Delight – Dr. Mary Delushmath, Founder & Partner, 1-703-***-****

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