Jose Torres Jr.

**** ****** ***

La Verne, CA. **750

626-***-****

ac3b3m@r.postjobfree.com

EXPERIENCE SUMMARY:

A diverse manager and effective leader, with a strong work ethic that motivates employees to perform to their potential. Adept at making quick decisions in a busy environments to maintain productivity.

SKILLS:

Windows 7 & 10

Microsoft Office Suit

Great Plains

Terminal Services

Q Desktop

Remedy

Clientele

Lotus Notes

Cisco VPN

VNC

Norton Ghost

Clonezilla

Goldmine

Archtics

Xero

EXPERIENCE:

2TAC Corporation 02/10/2013 – 08/05/2017 OPERATIONS MANAGER

Collaborate with the Sales team to prepare a daily production work schedule to ensure the orders go out in a timely manner.

Review orders as they are processed to assure product is available and on hand.

Create detailed Audits on equipment purchased from our vendors.

Ensure the production line has procured all the necessary material and parts needed to complete their daily work schedule.

Work with Freight Forwarders to schedule the delivery and shipment of Equipment and orders.

Print labels for Small Parcel Shipments

Provide the sales department with Freight quotes and ETA’s on orders.

Create and process small parcel and freight bills into our accounting software (Xero).

Create RTV and RMA orders,

Provide support to School Districts IT department on Image and hardware issues.

Maintained facility equipment and safety guidelines per OSHA.

Send out daily tracking information and order status to Sales and upper Management.

Interview and hire new employees

Inventory Cycle Counts

Process Payroll

Review budget concerns and financial goals with CEO.

Insight Investments 02/14/2007 – 02/11/2013

TECH AND SHIPPING MANAGER

Ensure that orders are processed according to the daily report.

Schedule the shipments of orders

Review orders for correct allocation of parts

Extensive knowledge of Great Plains

Order shipping supplies

Deploy Computer images with Norton Ghost and Clonezilla

Support tech staff by troubleshooting computer issues

Set goals and reviewed employees performance

Process Payroll

Interview and hire new employees

Kaiser 11/01/2006 – 02/01/2007

HELP DESK ANALYST/CONTRACTOR

Log calls on Remedy for incident management and ticket tracking.

Help Desk Support for personal computers, mainframe, citrix and hundreds of applications.

Mainframe and application password reset and account resumes

Configure Outlook for Business Partners.

Map shared drives and network printers.

Support Business Partners by using Tivoli remote assistance

AEG Worldwide/Staples Center 07/02/2006 – 10/30/2006

SYSTEM ADMIN/HELP DESK

Provide system administration & helpdesk support to 500+ users

Provide hardware and software support for issues and repairs.

Create and configure member’s accounts. Perform back-ups and re-imaging.

Responsible for the resolution of customer issues in a timely manner

Northgate Innovations 02/13/2001 – 04/07/2006

REPAIR / HELPDESK SUPERVISOR

Manage technicians and Call Center resources, escalated issues, hiring and training of new technicians.

Utilized Clientele tracking system to log calls and assign and track tickets.

Monitor technician’s calls and offer support to lower level technicians.

Responsible for the resolution of customer issues in a timely manner.

Manage both hardware and software support issues and repairs.

Maintain databases of systems coming in and out of repair.

Environment included: Windows XP and 2000, Word, Excel, Outlook, Clientele, Terminal Services, Lbs Shop Floor and Q Desktop.

Fey Automotive

ENGINEERING TECHNICIAN 04/07/1996 – 02/12/2001

Developed Prototype truck accessories, using precise tooling and equipment and utilized Rhinoceros program and Digitizer for development.

PROFESSIONAL CERTIFICATIONS:

Microsoft Certified Professional 2000

Hubbell Premise Wiring Technician

A + Certified Technician/Core & OS

EDUCATION / TRAINING:

3/01-10/01 Computer Education Institute Pomona, CA

Computer Networking Professional

Computer Repair & Diagnostics

Computer Networking

Windows 2000 Server

Novell

Linux

C.E.I. Recognition: High Honors 4.0 G.P.A. & Perfect Attendance

Bilingual : Speak, read and write Spanish

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