Dawn C. Nicholson

E-Mail: ac3b3f@r.postjobfree.com

Cell: 404-***-****

COMPUTER SKILLS: Microsoft Office (Word, PowerPoint, Excel, Outlook, Access, Internet Explorer) Typing Speed: 90+ wpm

EXPERIENCE:

3/17 – Present Currently working remotely in a temporary capacity with Mercer in Career Products North America as an Executive Assistant. Support coverage includes the Compensation & Benefits Center of Excellence Practice Leader and a team of 7 Partners/Principals and the team members reporting up. Also supporting the Financial Team by tracking, submitting and reviewing invoicing for Client Memberships to surveys. 5/06 to 11/16 Mercer Human Resource Consulting Atlanta, Georgia Executive Assistant

Supported the North America Mercer Marketplace Sales Operations Leader. Formerly supported the North America Health & Benefits Sales Leader and South Market Sales Leader until their departures in late 2015 and early 2016. Also, formerly, supported the Atlanta Office Health & Benefits Leader, the National Practice Leader for Mercer Voluntary Benefits, Government Human Services Consulting group of Mercer Health & Benefits which included the Practice Leader, Billing Consultant and ten staff members. Most Current Responsibilities Included:

• Weekly and Monthly pipeline reporting preparation

• Weekly pipeline validation with Consultants across the US

• Meeting participation with Sales Operations Leader, then meeting action items and notes distributed to call participants

• All aspects of Special Events planning – quarterly and yearly – including negotiating with hotels, invitations to event, etc.

• Yearly Sales Awards coordination, ordering and distribution

• Other special projects as assigned by Sales Operations Leader Other Responsibilities included:

• Daily interaction with C-level representatives from both internal and external constituents, insurance carriers, Consulting team members and other outside vendors

• Management of two Partners’ calendars including scheduling appointments for internal and external visitors, phone calls

• Making both domestic and international travel, including itinerary of air travel, hotels, car service, meetings, etc.

• Scheduling meetings as directed by Partners

• Proactively manage Outlook mail boxes of 2 Partners and assist in responding or calling attention to important emails requiring immediate action

• Assist with on-boarding of new hires including training in Mercer-specific programs, procedures and policies

• Meeting planning, note taking and distribution, including catering (as needed)

• Peer review of all document to ensure Mercer standards were followed, including styles, colors and formatting

• Presentation development/updating using Powerpoint

• Monthly report generation

• Expense report reconciliation and reimbursement submission

• Other duties as assigned

Dawn C. Nicholson 404-***-****

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Important Accomplishments/Achievements/Training: Assisted AA Team Lead on both phone and in-person interviews as candidates were identified for administrative positions within the Health & Benefits group, including recommendations for hiring; provided ideas, feedback and suggestions for administrative holiday gatherings; participated in training sessions for Word, PowerPoint, Excel and advance M:Drive Training. Received Special Recognition Award for work on the State of Alabama SCHIP Audit. 10/02 - 12/05 Grainger Industrial Supply Forest Park, Georgia Executive Assistant to Regional Vice President, Sales Served as the Executive Assistant supporting the Regional Vice President of Sales for the Southeast Region.

• Responsibilities included day to day managing of calendars, scheduling appointments, answering correspondence via email, interface with customers, vendors, branch staff, regional employees and corporate office staff

• Planned quarterly and annual regional meetings for up to 350 attendees

• Coordinated and managed travel arrangements, including expense reporting

• Reviewed and processed new hire and termination paperwork of regional staff prior to submission to Human Resources

• Ensured timely delivery of computers and security IDs for new hires

• Monitored and evaluated monthly expense budgets and provided input on managing and reducing expenditures

• Assisted in management and development of three support staff of managers reporting to the Vice President

• Performed various other duties as assigned by Regional Vice President 6/00 - 6/01 divine, Inc. (formerly known as marchFIRST) Dallas, Texas Project Coordinator/Administrative Assistant

Served as the Project Coordinator in the marchFIRST Program Management Office (PMO) for our largest client, one of the top 4 airlines. Program Office oversaw 25+ Internet and business process re-engineering projects, including package implementation.

• Assisted 20+ Project Managers in assembling, managing and, when appropriate, redefining project teams

• Scheduled team meetings and status meetings with client

• Participated in monthly orientation/training sessions

• Created and updated team contact points via Outlook mail groups and Excel contact lists, including all third party vendors and client contacts

• Updated and communicated team resource changes to client

• Assisted with project status communications by compiling all status reports weekly for submission to client

• Managed project financials to ensure correct forecasting, invoicing and team time tracking by running weekly time reports from time tracking system and working with Project Managers to verify billed time

• Created and maintained project binder(s) to include all signed project Statements of Work, project financials, bill rate submissions, weekly time tracking reports, change requests and other project specific documentation. Dawn C. Nicholson 404-***-****

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3/99 - 6/00 LandSafe, Inc. (a division of Countrywide Home Loans) Plano, Texas Executive Assistant/Office Manager

Supported President, Chief Financial Officer, Chief Technology Officer, Chief Administrative Officer and their respective departments (approximately 35). Screened calls and handled calendar management, meeting planning, correspondence, ordering office supplies and other duties as assigned.

8/97 - 3/99 Ernst & Young, LLP Dallas, Texas

Executive Assistant, IRS Practice & Procedure Group Supported two Partners, 25 Associates located around the country and 3 Staff Associates. Responsibilities included screening calls, transcribing and mailing correspondence, calendar management, travel arrangements, expense reporting, presentation preparation and various administrative duties.

2/95 - 8/97 Carter & Associates/ONCOR International Atlanta, Georgia Executive Assistant

Supported three Commercial Property Real Estate Brokers 1985 - 1994 Employed as Administrative Assistant or Legal Assistant in the insurance and healthcare industries.

References Available Upon Request.

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