Customer Service Manager

Professional Summary

Skills

Work History

T H

***** ********* *****, ****** *******, FL 34135 • Home: 239-***-**** • Cell: 239-***-**** • ac3b2i@r.postjobfree.com Dynamic Hotel Innkeeper highly successful at juggling multiple priorities while delivering superb service with a smile. Organized with strong attention to detail. Providing that "magical" experience for our guest is always the goal in establishing a return clientele Service-oriented

Courteous and helpful

Excellent customer service skills

Bank deposit procedures

Goal-oriented

Store displays

Innkeeper, 10/2009 to 11/2017

Seaside Inn – Sanibel, FL

running the day to day operations of a busy beach front resort not only related to front desk also included housekeeping and maintenance.

Reviewed account information and charges with guests during check-out. Resolved service-related problems in a timely manner. Verified that personal and payment information on guest accounts was accurate and complete. Updated team members about changes in hotel products, services, pricing and policies. Developed departmental objectives, work schedules, budgets and policies. Greeted and welcomed all hotel guests with a smile. Accommodated guests' requests for rooms and services. Solicited feedback through questionnaires to evaluate levels of guest satisfaction. Collaborated with maintenance and housekeeping to achieve a timely turnaround on rooms. Improved customer service ratings through TripAdvisor bring the resort to a 4.5 star rating. Customer Service Team Leader, 09/2014 to Current

Old Time Pottery – Bonita Springs, FL

This is a part time position I work 3 nights per week Counted cash drawers and made bank deposits.

Trained and developed new associates on POS system and key sales tactics. Reported to the district manager regarding all store and staff issues. Generated repeat business through exceptional customer service. Floor Lead/ Manager, 04/2005 to 10/2009

Disney Store – Bonita Springs, Fl

Greeted customers and ascertained customers' needs. While being an Ambassador to the DIsney brand

Demonstrated use and care of merchandise.

Helped customers with questions, problems and complaints in person and via telephone. Stocked shelves and supplies and organized displays. Trained and served as a peer coach for new sales associates. Answered questions regarding the store and its merchandise. Organized racks and shelves to maintain the visual appeal of the store. Developed positive customer relationships through friendly greetings and excellent service. Newspaper Delivery, 05/1998 to 10/2006

Naples Daily News – Naples, FL

7 days per week, 365 days per year cold, rain even hurricanes the newspapers got delivered School Volenteering, 05/1998 to 05/2005

Bonita Springs Elementary School – Bonita Springs, FL Tho I was working over nights delivering newspapers I always made time to volunteer in my childrens classrooms 3 times per week.

Kept classrooms clean by sterilizing and disinfecting children's toys and surfaces. Set up children's play areas, bookshelves and naptime areas daily. Engaged with children individually to meet their emotional and physical needs. Maintained a positive demeanor to facilitate a stable, consistent environment. Sparked imagination by helping children discover new things each day. Encouraged child involvement in classroom experiences. Veterinary Technician / Receptionist, 01/1992 to 02/1998 St Francis Animal Clinic PA – Naples, FL

Education

Accomplishments

Hobbies

Filled prescriptions and coordinated refills for clients. Provided pet owners with excellent customer service and compassionate care for their pets. Greeted customers in a pleasant manner and escorted them to the examination room. Educated animal owners regarding feeding, general care, medical conditions and treatment options. Ordered supplies and conducted routine inventories of supplies and equipment. Cleaned and maintained laboratory area.

High School Diploma: 1986

Bishop Verot Catholic High School - Fort Myers, FL 1 year complete: hospitality management,

Florida SouthWestern State College - Fort Myers, FL

~The Elaine McLaughlin Outstanding Hospitality Service Award nominee 2017 & 2014

~numerous mentions by guests on TripAdvisor for outstand guest service experience

~Employee of the quarter nominee 2017 2nd qtr

Endurance runner having completed 2 half marathons and 3 race challenges consisting of a 5K, 10K and half marathon in 3 days just in 2017

volunteering within the community including being a merit badge coach for the local Boy Scout Troop

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