Ericka Brown

678-***-****

ac3b29@r.postjobfree.com

Summary

Experienced customer service specialist with extensive experience with strong analytical capabilities, excellent written and verbal communication skills. Proven success in both team environments and independent efforts.

Work Experience

Ford & Harrison, Atlanta GA April 2017- November 2017

Billing Specialist

Served as team lead to distribute and process all new clients and matters to colleagues to ensure weekly and monthly goals were met.

Utilized multiple internal and external software systems/databases and knowledge of client operating systems, contractual arrangements and relationship developments.

Entered charges accurately and expeditiously to ensure proper record handling and fast payment responses.

Developed and enhanced process to obtain required codes from attorneys and legal assistants before bills are rendered.

Lazega & Johanson, Atlanta GA January 2016 – March 2017

Administrative Specialist

Facilitated communication and correspondence within the law firm.

Multitasked administrative responsibilities while prioritizing requirements within the firm and organizing competing demands.

Exercised superior interpersonal skills, develop critical relationships with firm personnel and utilize technical skills to deliver exceptional administrative service.

Utilized strong problem-solving skills, and exceptional dependability to achieve mission requirements.

Office Depot, Oxford MS January 2012 – December 2015

Customer Service Lead

Provided exceptional customer service to patrons, consulting with customers to assess needs and resolve concerns.

Trained and mentored newly hired employees and assisted with the on boarding process.

Responsible for cash handling and reconciliation.

Assisted with document creation: brochures, pamphlets, posters, etc.

Haywood Eye & Vision Care, Lawrenceville GA August 2010 – June 2012

Administrative Specialist

Facilitated communication and correspondence within the firm.

Managed logistical requirements for meetings within firm spaces.

Delivered project deliverables in a timely fashion.

Community Involvement

The Journey of Life, Volunteer January 2016- Present

Skills

Microsoft Office Suite, Adobe Photoshop, Aderant, Expert Image

Education

Bachelor of Science in Marketing August 2011-May 2014

University of Mississippi Oxford, MS

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