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Service Technician Technical Support

Ruther Glen, Virginia, 22546, United States
November 13, 2017

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*** ****\'Or Drive, Ruther Glen, VA 22546 • H: 540-***-**** • Proven ability to successfully lead, manage, and coach teams. Dedicated to drive company adoption of common infrastructure to support growing profits via revenue growth, improved efficiency and cost avoidance. I possess a solid mix of technical and business acumen and ability to wear multiple hats successfully. Team building expertise Dispatch Management

Schedule management Motivational leadership style

Problem resolution Productivity improvement


Employee training and development Excellent

problem solving skills

Leadership and Installation experience

Conflict resolution

Powerful negotiator

Process implementation

Staff development

Excellent problem solving and relationship building skills.

MS Office "power-user" with additional proficiencies in assorted databases Training.

10/2017 - Current

Partnership Success Manager

Mastec - Fredericksburg, VA

Build and maintain relationships between Mastec and its Sub-Partners Ensuring quality of completed work and performance metrics are being attained 06/2013 - Current

Field Technician Supervisor

MASTEC - Fredericksburg, VA

Managed team of 20 Installation Technicians Developed and implemented solutions in a timely manner. Led regular stand-up meetings, events and continuous improvement projects with measurable goals. Served as mentor to junior team members.

07/2010 - 06/2013

Lead Service Technician

MASTEC - Columbia, SC

Installed satellite TV systems in residences and businesses. Ran diagnostic tests to verify functionality of equipment Consistent Top Performer. Responded to corrective maintenance requests in a timely manner. 01/2008 - 06/2009

Commercial Technician


Laid out raceways and installed devices for fire alarm systems. Conducted functional tests for fire alarm systems. Assisted journeyman electrician with installation, repairs and maintenance of electrical systems. Wired outlets, connected circuits and breakers and replaced fuses and fuse boxes. EDUCATION


11/2007 - 01/2008

Custom Installation Technician

SIGHTS AND SOUNDS - Williamsburg, VA

Installed custom commercial and residential audio video installation. Handled custom wiring and consulting for high definition televisions, satellites, and sound systems. Installed coax cables inside residences.

Explained company offerings to promote products and services to clients. Mounted and fastened control panels, sensors and video cameras. Disassembled broken and defective equipment to facilitate repair.Incorporates principles of teamwork with all organizational levels in the resolution, completion and follow-up of Knowledge, skills and ability to perform Dispatch Management, Technical Support, Reporting, Service and. Installation Supervisor


Managed technicians.

Ensured they produced quality installations.

Handled all administrative duties in a responsible and timely matter. Prioritizing to drive task and project completion. 01/2004 - 03/2006

Service Technician

DIRECT4U - Chesapeake, VA

Install satellite systems while delivering stellar service. Preform projects and tasks as assigned.

various responsibilities.

providing mentoring of team members of varying levels of experience. SOCIAL SCIENCE SOCIAL SCIENCE

Thomas Nelson Community - Hampton, VA

Social Science 24 credit hours SOCIAL SCIENCE SOCIAL SCIENCE Mott Community College - Flint, MI

22 Credit hours towards Social Science Social Science ADDITIONAL INFORMATION Awards *Top Technician April 2012 *TLC Award Winner Oct 2012

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