***** ***** *** **** #****, San Antonio, Texas 214-***-**** ac3avc@r.postjobfree.com

Gregory Sanders

Highlights

Versatile and highly engaged with new ideas and alternate solutions

Ability to interact with members of all socioeconomic backgrounds in person and via telephone.

Resourceful in solving problems and maximizing resources.

Efficient with Microsoft office (i.e spread sheets, calendar, presentations)

Works professionally in the face of ambiguity and uncertainty while overcoming constraints without becoming discouraged.

Experience

1-2015 – 02 – 2017

JP Morgan/ Chase Card Services

San Antonio, Texas

Customer Service Advisor

• Provide support to retail credit card support staff in Chase Branches

• Problem solve complex card services escalation

• Cross sell JP Morgan cards and card options

• Maintain average handle time and talk times

• Met scorecard metrics monthly

06-2012 – 10-2014

Robert Half Staffing Agency – Contractor

San Antonio, Texas

Various Contractor Positions

• Fielded customer contact calls for Wells Fargo mortgage customers

• Patient care service responsibility at United Healthcare

• Respond to patient inquires via inbound phone queue

• Schedule Return Pickups via outbound call queue

• Research Patient Orders/Resolve Complex Patient Request

• Ensure patients are provided professional and courteous service

10-2011 – 04-2012

Kohl’s Call Center

San Antonio, Texas

Customer Service Representative

Assisted Kohl’s customers with completing online purchases, and Kohl’s customers shopping in the stores at kiosk

Corrections or adjustments to product orders in an effort to maintain customer satisfaction

Help existing and new customers with their charge accounts, billing issues and updating basic customer information

Customer issue resolution and problem solving with each interaction

Maintain call center goals and expectations related to scorecard metrics and call quality

11-2009 – 2-2011

West Corporation

San Antonio, Texas

Customer Service Representative

• Receive and process incoming phone calls for dedicated clients, which includes obtaining, entering, and verifying customer information, answering questions, resolving issues

• Strive to enhance the department's relationship with customers, ensuring the highest quality, responsive service possible is provided

• May make return phone calls to customers if technical problems were incurred during the customers initial incoming phone calls

10/2008 - 10-2009

Wachovia Bank, N.A.

San Antonio, Texas

Bank Asset Specialist (1 Year Contract)

Assisted Kohl’s customers with completing online purchases, and Kohl’s customers shopping in the stores at kiosk

Corrections or adjustments to product orders in an effort to maintain customer satisfaction

Help existing and new customers with their charge accounts, billing issues and updating basic customer information

Customer issue resolution and problem solving with each interaction

Maintain call center goals and expectations related to scorecard metrics and call quality

Any gaps in employment are due to relocation, contractor assignment completion and economic downturn

References

References are available on request.

Contact this candidate