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Service Technician

Roanoke, Virginia, 24013, United States
November 13, 2017

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Jeffrey Smith

Roanoke, VA *****


Authorized to work in the US for any employer

Work Experience

Central Service Technician

Carilion Roanoke Memorial Hospital - Roanoke, VA

July 2017 to October 2017

Decontaminated, assembled, sterilized and distributed instruments, supplies and equipment for patient care. Cleaned, cultured tested, and operated various sterilizers. Collaborated with other members of the surgical team to ensure quality patient care.

ProCare Surgical Power Tool Specialist (Ortho, Neuro, Spine and Ear) Stryker Instruments - Roanoke, VA

January 2007 to April 2017

Coordinated and executed on site inspections of Stryker Surgical products in the field, working with customers and sales representatives to provide timely and effective service and produce training as necessary. Developed and maintained expertise in multiple Stryker product lines. Assisted in the drafting of service bulletins and other repair-related documentation as well as the development of repair procedures and fixtures to improve the quality and efficiency of field service. Provided positive interaction with customers during service calls, preventative maintenance visits, installations and equipment trials into positive relationship-building experiences in and under mentally challenging and stressful conditions with autonomy or within a team.

Repair Technician Surgical Power Tools (Ortho, Neuro, Spine and Ear) Stryker Instruments - Kalamazoo, MI

December 1999 to January 2007

Worked with a skilled team to repair and maintain highly complicated Surgical battery, electric and nitrogen powered Stryker handpieces and systems for service, repair or upgrading. (I.E. motors, drivetrains, bladelinks or mounts and software).

Printing Press Operator

Kal Grafx (Kalamazoo Label) - Kalamazoo, MI

March 1995 to August 1999

6 color 6 Inch Webtron and 6 color 12 and 16 inch Arpeco Qualified. Warehouse Worker

Kal Grafx (Kalamazoo Label) - Kalamazoo, MI

February 1993 to March 1995

Was responsible for receiving and the accurate inventory of the scores of printing paper variety's and the vast's amount of ink used and moved thru the 20,000 foot Warehouse daily. Ford Technician

Ford Motor Company - Kalamazoo, MI

January 1990 to February 1993

Light line Service Technician.


Basics and Science.

Kalamazoo Valley Community College - Kalamazoo, MI January 1990 to June 1994

Basics, Math, English and Science.

Comstock High School - Kalamazoo, MI

September 1982 to June 1986


Read, understand and explain detailed technical information. (10+ years), Develop and deliver effective technical training. (10+ years), Able to work under mentally challenging and stressful conditions with autonomy or with a team.

(10+ years), Demonstrated excellent technical, analytical and organizational skills. (10+ years), Excellent verbal and written interpersonal communication skills. (10+ years) Military Service

Branch: U.S. Army

Service Country: United States

Rank: E-4 Corporal (Promotable)

June 1986 to November 1989

Team Leader within a Light Infantry Platoon.


U.S Army Soldier of the Year Schofield Barracks Hawaii 1989 Good Conduct Medal

Overseas Service Ribbon

Army Achievement Award X 3

Army Service Ribbon

Expert Infantry Badge

Air Assault Badge

Additional Information

Professional References:

Joe Pfankuch

Manager, Navigation Field Service Team


Bob Backscheider

Stryker Orthopedic Power Tool Sales, Ohio


Robert Beverage

Senior ProCare Power Tool Technician


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