SANDRA A HAMMOND

*** ********* *******, *********, ** 30253 (H) 678-***-**** (C) 201-***-****

ac3auf@r.postjobfree.com

professional summary

Enthusiastic, outgoing and savvy Customer Service Agent proficient at building positive relationships with new

and existing customers by offering superior customer service. Punctual and professional focused on building customer loyalty. Customer Service Agent who consistently meets and exceeds

sales targets. Reliable team player and strong communicator.

skills

Natural leader Skilled problem solver

Personable POS systems knowledge

Motivated team player Computer literate

Active listening skills Credit card transactions

Customer-oriented

work history

Customer Service Representative May 2010 - Nov 2017

Delta Airlines Flushing, NY

Handled all customer relations issues in a gracious manner and in accordance with company policies.

Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.

Mentored new associates to contribute to the companies positive culture.

Fostered a positive work environment by consistently treating all employees and customers with respect

and consideration.

Determined customer needs by asking relevant questions and listening actively to the response.

Transported baggage from the bag room to outgoing aircraft

education

High School Diploma: 1985

Hackensack High Hackensack

certifications

Fowler International Academy of Professional Coaching August 2015

Certified Personal Life Coach

Certified Disaster Relief Coach

volunteer with Jamaica ambassador programs

Providing school supplies, Christian education and healthy lifestyle habits for a prospering future for all.

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