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Data Entry Customer Service

Springfield, Missouri, United States
November 13, 2017

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Joy Diann Hoskins

Springfield, MO - 417-***-****

Please allow me to…enlighten and demonstrate what a valuable asset that I could be for you, and consider what my skill set can offer while you view the information and attributes below!

I am skilled at many tasks including Microsoft Office applications and data entry, I scored in the top 90th percentile of the State of MO on the official Missouri Keyboarding Test I possess a certificate in transcription and was hand picked by a family practitioner to be the sole transcriptionist for his practice principally for my terminology knowledge, speed and accuracy. I have over 20 years worth of experience in accounts payable/receivable, filing insurance claims, transcription (medical and insurance), data entry and 10-key. I’m versatile working solitary or on a team. I take pride in being responsible, mature, self-reliant and easy-going. I’m also easily adaptable to any situation/environment and ‘change’ in general!


Transcriptionist - American National Insurance, Springfield, MO – January 2016 to June 2017 Responsibilities – Transcription of insurance claims including vehicles, property and homeowners from across the nation. I did this with accuracy, speed and taking initiative in helping others as well.

Financial Representative Specialist- Ozarks Community Hospital, Springfield, MO - February 2014 to June 2015

Responsibilities – Performing the correct and timely filing of patients insurance claims got as well as following up for quality assurance in other patient areas.. Provided customer service skills and exceptional accuracy with monetary issues.

Medical Necessity Review/Data Entry Specialist - CoxHealth EMS, Springfield, MO - May 2013 to January 2014

Responsibilities - Worked closely alongside the Director of CoxHealth Ambulance Service/EMS. Was entrusted with evaluating the validity of medical necessity service and determining legality of claims while ensuring no areas of fraud had been incurred in regards to Medicare/Medicaid. Other duties included transcribing reports, accurate documentation that included heavy data entry.

Accounts Payable Specialist - CoxHealth, Springfield, MO - 2004 to 2013

Responsibilities - Processing invoices, reconciling statements, directly dealing with vendors and in-house departments daily. Data entry, 10-Key & various problem solving tasks were also some of the duties.

Clinic Office Assistant/Transcriptionist – CoxHealth, Chesterfield Clinic - Springfield, MO - 2003 to 2004

Responsibilities - Transcriptionist for a family medicine physician and duties including daily utilization of various software programs, customer service, handling large volumes of phone calls, charging fee slips, and providing imaging of documents.


Certificate in Medical Transcription - Ozarks Technical Community College - Springfield, MO 2007

Medical Terminology - Human Anatomy/Physiology - Ozarks Technical Community College - 2007

Certificate in Microsoft Excel - Ozarks Technical Community College - 2003

High School Diploma - Hillcrest High School - Springfield, MO 1987


Mike Lane - Patient Financial Director, Cabell Huntington Hospital, Huntington, West Virginia

Justin Allen – Senior I.T. Specialist, American National Insurance, Springfield, Missouri - 417-***-****

Pamela Daugherty – Business Office Specialist, Ellett Memorial Hospital, Appleton, Missouri - 417-***-****

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