Dear Sir/Madam,

I am a dependable professional with almost 12 years of experience in Human

Resources and supervision functions with providing effective and comprehensive support to senior executives, with strong organizational abilities combined with excellent communication and leadership skills that allow me to work effectively with other people at all levels.

Enclosed please find a copy of my resume. I would like to introduce my self to outline the depth of supervisory and management experience I possess and to expand my professional horizons by seeking new challenges in your Company with the hope to grant me an interview. I'm currently a Senior Personnel Officer in the Human Resources department. My work experiences at UDC, QDP, QP and ASTAD have been rewarding and productive.

You can also see from my resume that I am industry and goals oriented, enthusiastic and productive.

Please note that that my experience also includes 5 years in the field of Marketing, Sales & Customer Services. My experience makes me a particularly strong candidate for a senior position in our organization.

Regards,

Mahmoud Abbara

Curriculum Vitae

Name: Mahmoud Tariq Abbara

Nationality: Syrian

Place of Birth: Doha – Qatar

Material Status: Married

Mobile Number: 66664267 - 55826837

Career Objectives:

I am a self-motivated, efficient and diplomatic human resources professional with ten years experience in the industry and I believe my strengths and skills make me a perfect fit for your company.

Objectives:

Managerial position where I can effectively utilize my experience in Human Resources, Employee Relations & Retention where my professional experience and education will allow me to make an immediate contribution as an integral part of a progressive company and to utilize proven people- oriented skills to develop and promote a positive work environment. Training Courses:

CBP – HRM (Certified Business Professional – Human Resources Management), Nov 2015.

CBP-Motivating Employees To Be Their Best, IBTA GLOBAL, License CPB B12-204

SPHR & PHR Preparation course

Qatar Petroleum, Doha-Qatar, April 2008. SAP HR-Personnel Administration.

ASTAD Project Management, Doha-Qatar (J/V QP & QF), April 2013. ORACLE Applications HR-Personnel Administration.

Qatar Petroleum, Doha-Qatar, Nov 2010. Introduction to Records Management,

INTEK, Doha, Qatar – June 2009. Managing Difficult People.

INTEK, Doha, Qatar – April 2009. Time & Stress Management.

ORCA Marketing and Consultancy Ltd, Doha, Qatar – March 2009. Effective Customer Care and Telephone Skills.

ORCA Marketing and Consultancy Ltd, Doha, Qatar – May 2010. Office Administration Skills.

Maamoun Computer Learning Center, Homs, Syria August-September 2008 Course

(Microsoft Office) got excellent grade with American certification from (Community College Eugene, Oregon USA).

Qatar Petroleum, Doha-Qatar, Dec 2009. MS Project.

Qatar Petroleum, Doha-Qatar, May 2009. E-CNRC System: Hands on Training. Education:

Oneida University, Bachelor’s Degree,Human Resources Management Languages:

1- Arabic Mother tongue, speaking writing and key boarding

2- English Fluent, speaking, writing and key boarding Skills:

Name Proficiency

Microsoft Excel Advanced

Microsoft Office Advanced

Oracle System Advanced

SAP System Very Good

Microsoft Dynamic System Very Good

Career:

United Development Company, Human Capital, Sr. Personnel Officer, April 2015 – Present:

RESPONSIBILITIES:

Plays a key role in the development, implementation and maintenance of HRIS systems associated with the collection, retrieval, accessibility and usage of employee information for HR department planning and activities. Identify areas of opportunity to improve existing HRIS processes, functionality and work flow, and maximize technological capabilities to reduce manual processes and to improve data management and efficiency.

Maintains and develops custom reports to meet the requirements of HR management and staff.

Assist in the review, testing and implementation of HRMS upgrades or patches.

Ensures accuracy and completeness of data in master files and various support tools.

Establishes and maintains security and integrity controls

Analyze and report the need for system enhancement or customization

Recommend changes to current processes to provide more effective use of the HRIS, and take the lead to implement these changes.

Maintaining and updating employee data, ensuring data accuracy, preparing reports and statistics, performing data analysis, and identifying data discrepancies

Administers the company’s implementation of health insurance program and policies;

Ensures the integrity and safekeeping of employee records by maintaining an organized filing system both hard copies and electronically, if required.

Drafts, reviews and implements HR policies and procedures pertaining to personnel management.

Attends to inquiries and provides assistance to employees in issues related to personnel management.

Ensures the accuracy of employee data in ERP Oracle system and makes sure it is up to date.

Researches critical personnel problems and recommends alternative solutions.

Participates in special studies and handles confidential matters as requested;

Safeguards the completeness of employee files and maintain confidentiality of information therein. Produce monthly, quarterly and yearly benefits and monthly payroll for the company

Assisted staffs with payroll, leaves, redundancy and holiday queries

Develop SOPs for Human Capital

Develop HC Business Forms

Provide Action Plan for HC Enhancement

Update the PPM & Procedure Manual under the direction of the HR Manager

Responsible for preparing Annual Air Tickets spreadsheet

Responsible for preparing Leave Encashment spreadsheet

Supervising HC Personnel Team

Develop and enhance the HC Services

Human Resources, Qatar Development Bank, HR Officer, Jan 2015 – March 2015

Produce monthly, quarterly and yearly benefits and monthly payroll for the company

Terminated/ hired, oversaw, educated, and delegated personnel.

Update the PPM & Procedure Manual under the direction of the HR Manager

Ensure all relevant SOP’s are accessed via the intranet and understood. Any clarifications should be referred to the Manager.

Preparing monthly payroll report spreadsheet, Reviewing, Validating, Comparing & Approving

Responsible for handling all client departments related applications for leave applications

(Annual Leave, Bi-Annual Leave Split Leave, Casual Leave, Leave Payment, Compassionate Leave and Sickness During Annual Leave,

Business Trips, Hospitalization, Industrial Injury, also responsible for processing the following: Special Leave with Pay, Special Treatment abroad, Training Courses, Marriage Leave, Maternity Leave, Hajj Leave, School Holiday Passage, Training Leave, Leave Amendment & Leave Cancelation.

Human Resources, Qatar Enterprise, Employee Data Specialist, May 2014 – December 2014 RESPONSIBILITIES:

Data Management:

• Using established processes, maintains all required databases and files with a high accuracy rate and achieving/exceeding specified volumes

• Audits employee change requests for accuracy before and after updating employee records. Researches and corrects errors before payroll processing occurs

• Ensure all master data is completed in a timely fashion prior to scheduled processing to enable business unit time entry processes and data changes effecting processing, according to business expectation.

• Monitor HR email box on a daily basis to ensure all requests for employee set-ups, changes or terms are extracted and cleared daily.

• Ensure all employee data input entered to ERP is duly authorized by business representatives listed on the Authorization Matrixes:

• Responsible for extracting Reports using ERP Reporting Tools and Insight Reporting. Data Quality and Processes:

• Assist the Head of HR & Admin to develop dynamic procedures and workflows.

• Prioritization of tasks to provide the most effective support / assistance

• Seeks out and actively participates in all cross-training opportunities.

• Analyze problems and develop / deliver practical solutions within appropriate timeframes

• Ensure all relevant SOP’s are accessed via the intranet and understood. Any clarifications should be referred to the Manager.

Skills/Qualifications: Database Performance Tuning, Database Management, Requirements Analysis, Software Development Fundamentals, Problem Solving, Documentation Skills, Verbal Communication, Data Maintenance, Database Security, Promoting Process Improvement, System Administration.

Human Resources, ASTAD Engineering Consultancy & Project Management Company, HR Admin. Coordinator, May, 2012 – May 2014:

RESPONSIBILITIES:

Developed and conducted training classes for new and continuing staff

Induction briefing for new hired

Monitored, evaluated, and counseled staff of 200+ employees

Produce monthly, quarterly and yearly benefits and monthly payroll for the company

Terminated/ hired, oversaw, educated, and delegated personnel.

Involved in developing annual business plans

Researched and evaluated management practices, training and development programs, leadership principles and employee relations in human resources department in order to improve the workflow of the company

Assisted managers with hiring procedures, screening of candidates, coordinating interviews

Assisted staffs with payroll, leaves, redundancy and holiday queries

Update the PPM & Procedure Manual under the direction of the HR Manager

Evaluated processes to improve processes and employee morale

Reviewing of ASTAD Payroll Business Process & approving

Preparing monthly payroll report spreadsheet, Reviewing, Validating, Comparing & Approving

I was involved in reviewing of new ASTAD Human Resources Policy & Procedures

Developing ASTAD Human Resources Business Forms (HR Forms)

Responsible for controlling & updating ASTAD HR’s Master Data

Responsible for preparing Annual Air Tickets spreadsheet

Responsible for preparing Leave Encashment spreadsheet

Responsible for checking & processing all HR forms & benefits (Loans, Promotions, Education assistance, First Arrival Payment “Mobilization of new Hire”, Salary Advances, Duty Visit (Hotels & Tickets arrangement), Changing of Marital Status, Leaves, Final Settlements (Resignation, Terminations & Retirement).

Responsible for updating Master Data for all employee’s absences Human Resources, Qatar Petroleum Administration Assist. (I) / Feb, 2008 – May, 2012.

Responsible to process promotions, Salary Increase, Performance Appraisal Scheme, Annual Salary Review Program, Salary Peers Adjustment Requests.

Job Grading/Classification, Base Pay Structure & Salary

Preparing Letter to employees for Banks, Embassies & Governments.

Process applications for, Education and Travel Assistant, Continuous Service Award, Salary Advance.

Process applications for company Provided Telephones/Allowances, Duty Visits, Personal Records, Retention Allowance for Nationals.

Review Company’s Currency Protection Allowance and submits to management approval.

Process applications for Location and shift allowances, Process and complete end of service benefits.

Responsible for handling all client departments related applications for leave applications

(Annual Leave, Bi-Annual Leave Split Leave, Casual Leave, Leave Payment, Compassionate Leave and Sickness During Annual Leave,

Business Trips, Hospitalization, Industrial Injury, also responsible for processing the following: Special Leave with Pay, Special Treatment abroad, Training Courses, Marriage Leave, Maternity Leave, Hajj Leave, School Holiday Passage, Training Leave, Leave Amendment & Leave Cancelation.

Processing Loan applications: Car Loan, House Repair Loan, Marriage Loan, Government Loan, and all other house related loans. Qatar’s Markets, Sales Supervisor. April 2007 – December 2007

Supervise and manage the team activities on daily basis. Evaluated each team member on his/her sales activities, customer services and public relations. Set up plans for team members on what products they should sell, and marketing territory.

Handling team of six staff, reaching the target monthly & help the team members to reach their target.

Al-Waseet Newspaper, Customer Service Officer, November 2006 – March 2007.

Receiving and moni9toring call center and maintain a statistical record how many calls were received every day. Evaluate what was the most requested products. Al-Ahli Bank, Car loan Department, Sales Advisor September 2006 – November 2006

Car loan Department, Receiving and processing loan applications. Visited most to obtain the best car deals to customers.

Received the Employee of the month award

Doha Bank, Direct Sales Agent, April 2003 – February 2006.

Receiving customers for Opening Current/Saving accounts process and approve loan applications.

Approving Credit Cards applications (Master/Visa), recruit new customers with salary transfer & processing it.

Awarded best employee award with appreciation letter signed by General Manager of Doha Bank & personal commendation from the Head of Direct Sales Team. References will be furnished upon request...

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