Kristi Siegmund

Las Vegas, NV *****

702-***-****

ac3arq@r.postjobfree.com

Career Profile

Passionate and motivating leader with a proven ability to develop strong customer partnerships and effectively manage teams and projects to execute solutions that create value. A unique combination of progressive managerial experience that has established a track record in exceeding budgeted targets and achieving goals. Dynamic self-starter who improves efficiency and time management through staff motivation, engagement, and hands-on leadership. Highly adaptable to ever-changing circumstances and an effective communicator. Key member in any team developing and executing strategic business plans. Resourceful, results-oriented individual who possesses integrity, professionalism, and a personal presence that earns respect and inspires cooperation.

Areas of Expertise

• Time Management

• Decision Making

• Training, Mentoring and Facilitation

• Budgetary/Financial

Controls of $1M+

• Operations Management

• Communication

• Proactive Problem Solving

• Resource Allocation

• Results Driven

• 365 Performance Monitoring

• Policy and Procedure Formulation

• Strategic Planning

Professional Experience

Director of Operations & Client Services Jan 2015-Nov 2017

FreedomCare Benefits, Las Vegas, NV

• Manage and increase the effectiveness and efficiency of the Client Services divisions, as well as the Support Services divisions (HR, IT and Finance) through coordination, communication and training

• Create and manage the operational systems, processes and procedures. Develop better management reporting, information flow, business processes, and organizational planning. Drive initiatives that contribute to long-term operational excellence. As a key member, contribute to organizational planning

• Ensure Client Services Coordinators and Call Center Representatives have all tools and training necessary to deliver top-notch customer service. Develop and implement new directives for growth, and set guidelines for personnel evaluations, recruitment and advancement

• Empower the team to handle day-to-day situations. Delegate tasks and set parameters to implement effective and efficient customer service processes. Resolve any escalated client issues.

• Process payroll. Continually assess and monitor staffing needs. Reorganize and restructure, or recruit and hire when business demands. Handle employee relation matters and keep employees motivated

• Oversee and audit all client contracts for federal compliance. Work with legal on matters that occur

• Monitor sales pipeline and forecast any operational changes. Work closely with sales and marketing to ensure existing clients and potential partners have accurate supporting material

• Work intimately with IT on comprehensive database management. Assist in the creation of internal systems. Troubleshoot, test, find resolutions, and communicate challenges discovered

Career and Development Manager 2013-2015

Goodwill of Southern Nevada, Las Vegas, NV

• Managed, coached, and counseled team members. Worked pro-actively to maintain organization and awareness of mission services through efficient communication. Facilitated various job development workshops and proactively worked to remove barriers so young adults could be placed into employment.

• Maintained a strong relationship with the community. Marketed and sought out possible events to recruit new youth. Completed ongoing outreach to employers to place youth in various work programs.

• Ensured effective and efficient data entry and case management. Conducted audits of client files, and monitored and reconciled supportive service logs weekly. Created and maintained program spreadsheets, analyzed budgets and closely monitored program measures to ensure compliance

General Manager 2010-2013

Nothing Bundt Cakes, Las Vegas, NV

• Developed and conducted new, as well as ongoing, training for every department. Created, adapted and revised weekly team schedules to ensure balanced coverage. Managed all staff.

• Processed payroll, hired, conducted disciplinary actions, terminations, and maintained all employee files. Kept up to date with labor laws and compliance. Carried out weekly/monthly audits. Ordered all retail, merchandised the store front, handled A/P, A/R, and reconciled daily deposits.

• Created and maintained sales analysis spreadsheets, analyzed monthly P&L's and budgets, and closely monitored COG's to ensure continual increase to the bottom line. Marketed to the community weekly, and sought out monthly marketing events.

Operations Manager 2007-2010

Business Development Institute, Las Vegas, NV

• Created, developed and trained customer service programs. Implemented customer service procedures and scripts used daily to handle customer service issues.

• Managed the Customer Service and call center departments. Monitored all client contracts and resolved any escalated client issues. Updated client sites, maintained operations spreadsheets, researched SEO advancements and wrote SEO content for client’s websites.

• Oversaw operations of the IT department. Distributed daily assignments and communicated any guest issues. Checked completed assignments for accuracy and entered all information into the database management system.

Starbucks General Manager 2000-2007

Hard Rock Hotel and Casino, Las Vegas, NV

Harrah’s Entertainment, Las Vegas, NV

Starbucks Corporation, Las Vegas, NV

• Managed operations for multiple Starbucks coffee shops. Hired, trained, and developed all team members. Created schedules for each location, processed payroll, forecast revenue and created individual $1M budgets; analyzed P&L’s, ordered all products, and monitored each facilities inventory.

• Maintained a positive work environment, encouraged and rewarded positive behaviors, and acted as a liaison, balancing Starbucks standards and guidelines with Culinary Labor Union rules and regulations.

• Assisted in the development and facilitation of food and beverage new hire classes, customer service classes, and management classes focusing on time management, coaching, effective management styles, reading P&L’s, creating budgets, and efficiently maintaining COG’s and SOP’s.

• Assisted HR in handling employee relations, oversaw labor and union regulations, and explanation of benefits. Trained safety classes, OSHA compliance and risk management.

• Built an Exploring Supervisory Opportunities program focusing on assisting individuals with career paths and deciding if management is right for them.

Education, Professional Development and Achievements

Bachelor Degree Education; University of Nevada at Las Vegas

Manager of the Year; 2012, 2016

Boy Scouts of America Leader

Workforce Development Certification

First Aid/CPR Certification

Applied Suicide Intervention Skills (ASIST) Certification

Leadership, Effectiveness, and Team Building for Managers Certification

Software Skills

Microsoft Word, Excel, PowerPoint, OneNote, Outlook, Quickbooks, PeopleSoft, RedBook, Micros, InfoGenesis, ADP, Trax, Infinium, NVTrac, SalesForce, Various CMS & HRIS systems

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