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Project Management

November 13, 2017

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Business Analyst

Email: Phone: 508-***-****


Having 6 years of experience as a Business Analyst in project management, and process improvement. Acted as a liaison between the business and developing teams in various domains. Well experienced understanding the project scope, gathering requirements, creating designs, testing, training, deployment and maintenance of multiple projects as a Business Analyst/Consultant.

Key Skills:

Experience in gathering client requirements, preparing Business Requirements and Functional Requirements documentation (BRD & FRD), test cases, use cases, and process flow charts.

Experience in SDLC – Waterfall, Agile and Scrum approaches and PMLC.

Experience in understanding all types of mortgage loans - related documentation, loan process flow, lending agencies.

Experienced in Healthcare, Real Estate Finance, Auto Insurance, Financing, Billing Processing, Regulatory, Risk and Compliance and Document Management.

Expertise in conducting JAD sessions involving stakeholders, SME’s, project managers, business sponsors and business users as well as conducting one on one interviews, survey/questionnaires, brainstorming sessions, document analysis for elicitation.

Well experienced in creating Activity Diagrams, Use Case Diagrams, Business Process Models, Work Flow and Data Flow Diagrams, RTM, Change request forms, project plan, root cause analysis documentation.

Proficient in creating and presenting the demo and mockups to the client using Visio and Balsamiq.

Worked with large datasets using SQL to conduct query-level analysis of search results to derive insights and investigate trends; also, compiled business intelligence reports based on results.

Proficient in Microsoft Excel capabilities and modeling - Count, Sum, Graphs, Charts, Pivot tables, V/H lookups.

Well experienced in creating dashboards, reports using Tableau.

Worked in Agile model and participated in preparing User stories, product backlog and sprint planning meetings, daily scrum calls.

Documented the reports of Capital markets, Asset Management & Wealth Management.

Worked in Agile Scrum environment using JIRA, attended sprint plan meetings, daily standup meetings.

User Acceptance Testing (UAT) and Manual testing (Functionality Testing) of UI and Web Applications. Extensively worked in creating Test Procedures, Test plans, Test cases and reviewing them for quality assurance.

Maintain close interaction with the project core teams to design and review the project and perform risk analysis.

Well experienced in end user documentation and training on various projects.

Strong and effective communicator with good analytical, interpersonal, good team player, leadership, mentoring and organizational skills.

Excellent problem-solving skills, experience in working multiple projects, and quickly adapt to different work environments.

Skills Summary:


SDLC Waterfall, Agile, SCRUM

Business Analysis

Requirement’s Analysis, Data Flow Diagram, Flowcharts, Risk Analysis, Business Process modeling & improvement, SWOT Analysis, Cost Benefit Analysis, Break Even Analysis, Root Cause Analysis, Gap Analysis, Decision Tree, Change Request Forms/Logs.

Project Management

MS Project, MS Access

Data modeling and Design

MS Visio, Balsamiq, SnagIt, Adobe Photoshop

Databases Exposure

SQL Server


MS Office (PowerPoint, Excel, Word, Outlook), XML, JSON, SOAP/REST API, Web Services, SQL Queries, Guidewire, Salesforce Administration, Tableau, SharePoint, Use Cases, JIRA, JAD.

Professional Experience:

Business System Analyst SteriCycle – Houston, TX Project Duration: December 2015 – October 2017

Stericycle is a compliance company that specializes in collecting and disposing regulated substances, such as medical waste and sharps, pharmaceuticals, bio products, hazardous waste, and providing services for recalled and expired goods. It also provides related education and training services, and patient communication services. The project is to develop ‘Smarthub360’ a web portal developed for Product and automotive recalls, consulting related regulatory compliance; product retrieval services; product quality audits; providing logistics for product returns. The portal involves integration of different application into one mainframe for all its esteemed customers.


Coordinated with the Business team & SME during the initial phase of requirement gathering and actively participated in requirement meetings.

Participated in project planning sessions with project managers and team members to analyze business requirements and outlined the proposed solution.

Responsible for translating the Business requirements into technical specifications.

Designed and developed Business objects universe and designed many complex reports as per the business need.

Helped in mapping and workflow to load the data from the external source to the Data Warehouse.

Developed Use Cases, Sequence Diagrams, Activity Diagrams, and Class Diagrams.

Conducted JAD sessions with management, SME, vendors and other stakeholders for open, pending and critical issues. Sessions focusing on IT strategies.

Prepared Test Reports and submitted the Bug Findings to the Bug Tracking system using Quality Center and its modules (Requirements, Test Plan, Test lab and Defects).

Involved in creating a detailed System Test Plans, Test Cases and Test Scripts for different modules in the Application according to the Business Requirement Documentation.

Manually tested the Applications compatibility on different browser versions of IE, Chrome, Firefox and Safari.

Resolved system issues as they relate to production processing, report applications and system output.

Problem solving skills and building a liaison between business and technical ends of the project.

Actively participated during the Production releases of the products and provided go-live support during each Production deployments.

Worked on SalesForce1 Mobile Application and was interacted with backend development.

Manage Salesforce1 Mobile application using Salesforce Setup menu creating and managing custom objects, fields, formulas, analytic snapshots and report types.

Direct support to the Director and Manager Service & Delivery for Salesforce reporting needs.

Conducted meetings with the Business representatives to review products.

Participated in co-ordination and implementation of QA methodology.

Helped the QA lead in setting up the environment for testing and co-ordinate with release team.

Environment: MS Office, MS Visio, Agile - Scrum, SQL, JSON, REST web services, MS Project, MS Power Point, Salesforce, SharePoint, Tableau.

Business Analyst Magna Infotech - India Project Duration: June 2013 – May 2014

Client:TMNA Services provide professional support services to their sister companies. These services include financial, asset management, audit, payroll, human resources, legal, information technology, investment expertise and corporate communications. The project was to replace old legacy system to web based application. It included implementing of Guidewire which helps during billing process, working with policy transaction for producing invoices for the accounts, commission for producers, statements for clients. The new application was the one stop shop for creating new policies along with cancelling, reinstating, and renewing existing policies for the commercial line of business.


Worked closely with business partners, SMEs and product owners to understand the Business Process.

Created business requirement documents, functional requirement documents and system required specification.

Worked on functional and non-functional requirements with the help of data analysis, interviews and different modeling tools according to priority level.

Documented and developed formulas for the calculation of premiums and losses statistics in the marts (Written

Premium, Earned Premium, Unearned Premium).

Generated automated scripts for Guidewire Quick Quote, Application and Policy Binding Processes.

Worked in detailed with data analysis to identifying data issues in legacy system and worked with business to develop resolve those issues.

Identified under-performing areas of the site and opportunities to improve site performance.

Aggregated and analyzed reports, as well as data from multiple sources, to support and enhancing Omni-channel initiatives.

Performed process mapping testing and documentation of Capital Markets to remediate the GAP in all business processes to be compliant with laws and regulations.

Assessed the business processes to ensure that financial and operating information is accurate and reliable, risks are identified and managed, systems of management.

Prepared data and information for projects, team meetings, Power Point presentations and ad hoc requests.

Developed Store and Corporate Communications and Training initiatives in support of Omni-channel strategy.

Analyzing and documenting project plans, detailed implementation requirements, system designs and other project deliverable in the form of client deliverable.

Worked with MS Project to report status and planning.

Involved in data migration process from Mainframe, policy legacy systems to Guidewire applications.

Activity Diagrams and Use Case Diagrams were designed with the use of MS Visio.

Implemented Agile Scrum methodology guidelines to build artifacts in different sprints and phases of the application development process using JIRA.

Developed Training Strategies, Training Manuals, Process flows and Job aides on Guidewire projects.

Writing Guidewire forms inference rules and patterns and review the requirements with Product, Compliance and Legal team.

Worked with SCRUM methodology as a team player for project implementation and development.

Worked with underwriters to determine the rating algorithms for TO BE system and assigned Zone Code information per Pennsylvania standards to the territory codes from ISONET.

Generated various tests for System Architects and Quality Assurance Analysts.

Responsible for tracking the defects of requirements for a successful project completion.

Environment: MS SQL Data Base, Java, Tableau, MS Excel, MS Word, MS PowerPoint, MS Outlook, MS Visio, MS Project, Scrum, JIRA.

Business Analyst Magna Infotech – India Project Duration: July 2011 – June 2013

Client:Berkadia is one of the leading multifamily investment sales advisor, mortgage banker and loan servicer. It brokers commercial/multifamily mortgage loans, collaborating with several lending agencies. The project was automation of whole process of mortgage banking through a web application. This customization will help in Borrower Lead Management, Credit Report, Eligibility, Documents Required, Underwriter modules.

The second project includes implementation of full-fledged Salesforce CRM, mortgage interfaces with lender’s origination system, credit bureaus, and standard interfaces with LOS. As a Business Analyst, I was responsible for documenting the functional requirements based on requirements provided by Business.


Conducted several requirements gathering sessions, interviews with SMEs, Product Owners, business stakeholders to elicit, validate and document Business Process Flows, Use Cases, User Stories and Mockups.

Participated in prioritizing User Stories and planning Sprints. Escalated issues to leadership/management team as necessary.

Sorted Sprint testing results and tracked defects or issues to closure.

Prepared Functional Specification Documentation and Use Cases and created workflows for Language Preference Indicator; Engagement Indicator Logic, Short Sale, Super Letter; PFA (Pre-Foreclosure Application) projects.

Ensured the project process is compliance with Lending Agencies that Berkadia deals with.

Performed Sprint Reviews, derived Project metrics and report performance to stakeholders at appropriate intervals and documented lessons learned.

Analyzed and documented change request forms and logs for existing applications and projects implementing new applications.

Tracked and reported Project scheduling to management through weekly/monthly productivity metrics (including burn down charts, velocity charts, defect resolution rate etc.).

Used JIRA for Scrum project management, creating product backlog, sprint backlog and bug tracking.

Prepared screen mock ups, user-interface web designs using Balsamiq.

Created process models and Use case - UML diagrams using MS Visio to provide direction to the development teams.

Analyze test cases and defects being loaded in QC by QA teams to ensure the link entities and accuracy of data.

Worked with the testing team for verifying the Test Outcomes and assessment of risks and uncertainty during testing. Researching and identifying the mitigants for the risks observed.

Documentation of all defects and helped developers to re-create defects by executing the related case scenarios to identify root causes.

Communicated regularly with the users to support them in their role and provide information and training on new features and functionality.

Environment: MS Office Suite - MS PowerPoint, Word, Excel, MS VISIO, MS Project, Scrum, JIRA, and Salesforce CRM.

Business Consultant Magna InfoTech – India Project Duration: October 2010 – June 2011

Client: Bajaj Auto Finance Limited is an asset finance company based in India, offers financing on consumer products, personal and small business loans, and others. The project is for the Auto Finance and Claiming divisions of Bajaj. Developing of an online web application involved enhancing the online auto finance quoting system, submission and claim processing. It also provides a wide range of options for each collateral.


Interacted with Subject Matter Experts (SME’s) such as auto finance investment managers, loan originating managers, and claims processing analysts to gather requirements and goals through interviews, surveys to understand the business process.

Conducted brainstorming sessions with project focus groups.

Gathered and synthesizing business requirements and goals into functional and non-functional requirements which are to be used as input to the functional design specifications.

Designed Use Cases, Use Case Diagrams, to present a better view of the system to the technical team for them identify key processes.

Interacted with technical architects to identify and analyze the procedures, decision flows, and evaluated existing procedures.

Acted as a liaison between SME’s and technical teams, handled all project scheduling, resource planning and allocation tasks, ran all status meetings and complied reports.

Prepared User Requirement Specifications (URS), Functional Requirement Specifications (FRS), Business Process Documents, and developed System Requirements.

Uploading the functional requirements in ALM and tracing them back to business requirements, tracking the traceability reports.

Facilitated JAD sessions for communication and managing expectations with SME’s and to understand thoroughly the business process and UI requirements, which need to be designed in the application.

Prepared Use Cases, Use Case Scenarios, using UML diagrams like Use Case Diagrams, Activity Diagrams, Data Flow Diagrams, Business Process and Data Process models using MS Visio.

Executed and prepared various Test Cases and performed User Acceptance Testing (UAT) and a part of manual testing.

Created Use Cases for Payment Credit Card process meets with Compliance, and ensured transmission meets data security standards.

Worked in a team with developers, process analysts in preparing the requirements, writing workflows, process flows, and interacted with system developers to resolve questions and discrepancies in BRD.

Environment: MS Excel, MS Word, MS PowerPoint, Windows XP, MS SQL Data Base, JAVA, ALM, MS Outlook, SharePoint, MS Visio.

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