Jamie Hyatt
Northglenn, CO
ac3apg@r.postjobfree.com
SUMMARY
Accomplished professional with strong personal and communication skills geared toward the leave of absence field with knowledge and experience in FMLA, STD, Workers Compensation, and State leave laws. Ability to learn technical skills in a quick and efficient manner with an immediate impact on the position.
PROFESSIONAL EXPERIENCE
New Era Dental, Arvada, CO Oct 2016 – October 2017
Front Desk Manager, June 2017- October 2017
Managing employee schedules including the Doctors, time-off requests and approvals, and overseeing the scheduling of patients ensuring adequate time for treatment
Implementing and following through with processes within the front desk positions
Manage and assist office manager with weekly statistics for a multitude of updates
Present treatment plans to patients, set in place financial arrangements with the patient, and get them scheduled for needed treatment and cleaning appointments
Insurance breakdowns and updating in the system
Follow up with patients who have not been scheduled for diagnosed treatment
Hygiene Assistant, Jan-2017-June 2017
Greet patients and get them seated for their scheduled appointments
Polish and floss after the hygienist has completed the prophy
Get patients scheduled for next cleaning appointment
Record periodontal charting and entering into system
Sterilization and cleanup of patient exam rooms and treatment rooms, along with instruments
Taking impressions for Occlusal Guards, Partials, Crowns, and Retainers
Front Desk Scheduler, Oct 2016-Jan 2017
Checking in/out patients for appointments
Answering phones and assisting patients with questions, billing or insurance questions, and getting patients scheduled for next appointment
Collecting payments for treatment completed
Beginning of the day/end of day duties- including schedules printed for other team members, bank deposit, production summary for doctors that worked that day
Touchstone Imaging, Lafayette, CO Apr 2016 – July 2016
Front Desk Scheduler
Answered phones and made calls out for referrals we received to get patients scheduled for the needed imaging
End of day duties- bank deposit, close and locked office, ensure office all picked up at end of day
Entered imaging referrals and insurance from patients
Fulfilled requests from patient and other offices for completed imaging and narrative that went with images, check in/out patients, uploaded documents into patient files
Reed Group, Broomfield, CO Mar 2012 - Nov 2015
Leave Specialist, Aug 2013-Nov 2015
Served as liaison among all parties involved in FMLA administration, including management of FMLA determinations and communication to all applicable parties
Assisting with Short Term Disability administration and Workman’s Compensation claims on a regular basis
Assisting employees with updates on claims, answering questions about FMLA leave administration
Up-to-date knowledge of absence management practices relating to all leave types to enable coordination and efficient handling of leaves
Performed a variety of administrative duties in support of the Service Center with high level of attention to detail.
Training and assisting the coaching of new hire employees
Customer Service Specialist, Mar 2012-2013
Performs work under direct supervision, continuing to gain knowledge about disability/leaves management and client processes within metric standards.
Training and assisting the coaching of new hire employees.
Responding and following up with client emails and voicemails
Answering phones and assisting with client intake for new claims and assisting employee/employers with questions for FMLA/STD
Diversified Radiology of Colorado, Lakewood, CO Sept 2009 – Jan 2011
Medical Biller
Responsible for answering phones, directing calls, and customer assistance
Maintained hospital logs with our records by ensuring all information had been entered in correctly
Responsible for alphabetizing paper hospital logs and data entry
SKILLS
Type 40+ words per minute
QSI Dental systems
Patterson Dental Software
Curve Dental software
Treatment 24/7 software
SolutionReach Software
Solcom EDMS
eSmartLog
ICD-10 CM, ICD-10 PCS, CPT, HCPS
FMLA certified since March 2012
FMLA/STD/WC experience of 3+ years
Cisco phone systems of 3+ years
Proficient with Microsoft Office- including Word, Access, PowerPoint, Excel, and Outlook
Experienced on the LeavePro claim administration system
EagleSoft Software experience
QuadraMed Quantim Encoder
EM Coding and Reimbursement System
QuadraMed MPI
ATHENS/Cerner HER
EDUCATION
Associates of Applied Science, Health Information Technology –
Graduation date March 6, 2016
(Specifics and highlighted areas of education in technology based information for healthcare and coding, RHIT eligible after graduation)