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Customer Service Microsoft Office

Location:
Westminster, Colorado, United States
Salary:
46,000
Posted:
November 13, 2017

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Jamie Hyatt

Northglenn, CO

(720) ***-****

ac3apg@r.postjobfree.com

SUMMARY

Accomplished professional with strong personal and communication skills geared toward the leave of absence field with knowledge and experience in FMLA, STD, Workers Compensation, and State leave laws. Ability to learn technical skills in a quick and efficient manner with an immediate impact on the position.

PROFESSIONAL EXPERIENCE

New Era Dental, Arvada, CO Oct 2016 – October 2017

Front Desk Manager, June 2017- October 2017

Managing employee schedules including the Doctors, time-off requests and approvals, and overseeing the scheduling of patients ensuring adequate time for treatment

Implementing and following through with processes within the front desk positions

Manage and assist office manager with weekly statistics for a multitude of updates

Present treatment plans to patients, set in place financial arrangements with the patient, and get them scheduled for needed treatment and cleaning appointments

Insurance breakdowns and updating in the system

Follow up with patients who have not been scheduled for diagnosed treatment

Hygiene Assistant, Jan-2017-June 2017

Greet patients and get them seated for their scheduled appointments

Polish and floss after the hygienist has completed the prophy

Get patients scheduled for next cleaning appointment

Record periodontal charting and entering into system

Sterilization and cleanup of patient exam rooms and treatment rooms, along with instruments

Taking impressions for Occlusal Guards, Partials, Crowns, and Retainers

Front Desk Scheduler, Oct 2016-Jan 2017

Checking in/out patients for appointments

Answering phones and assisting patients with questions, billing or insurance questions, and getting patients scheduled for next appointment

Collecting payments for treatment completed

Beginning of the day/end of day duties- including schedules printed for other team members, bank deposit, production summary for doctors that worked that day

Touchstone Imaging, Lafayette, CO Apr 2016 – July 2016

Front Desk Scheduler

Answered phones and made calls out for referrals we received to get patients scheduled for the needed imaging

End of day duties- bank deposit, close and locked office, ensure office all picked up at end of day

Entered imaging referrals and insurance from patients

Fulfilled requests from patient and other offices for completed imaging and narrative that went with images, check in/out patients, uploaded documents into patient files

Reed Group, Broomfield, CO Mar 2012 - Nov 2015

Leave Specialist, Aug 2013-Nov 2015

Served as liaison among all parties involved in FMLA administration, including management of FMLA determinations and communication to all applicable parties

Assisting with Short Term Disability administration and Workman’s Compensation claims on a regular basis

Assisting employees with updates on claims, answering questions about FMLA leave administration

Up-to-date knowledge of absence management practices relating to all leave types to enable coordination and efficient handling of leaves

Performed a variety of administrative duties in support of the Service Center with high level of attention to detail.

Training and assisting the coaching of new hire employees

Customer Service Specialist, Mar 2012-2013

Performs work under direct supervision, continuing to gain knowledge about disability/leaves management and client processes within metric standards.

Training and assisting the coaching of new hire employees.

Responding and following up with client emails and voicemails

Answering phones and assisting with client intake for new claims and assisting employee/employers with questions for FMLA/STD

Diversified Radiology of Colorado, Lakewood, CO Sept 2009 – Jan 2011

Medical Biller

Responsible for answering phones, directing calls, and customer assistance

Maintained hospital logs with our records by ensuring all information had been entered in correctly

Responsible for alphabetizing paper hospital logs and data entry

SKILLS

Type 40+ words per minute

QSI Dental systems

Patterson Dental Software

Curve Dental software

Treatment 24/7 software

SolutionReach Software

Solcom EDMS

eSmartLog

ICD-10 CM, ICD-10 PCS, CPT, HCPS

FMLA certified since March 2012

FMLA/STD/WC experience of 3+ years

Cisco phone systems of 3+ years

Proficient with Microsoft Office- including Word, Access, PowerPoint, Excel, and Outlook

Experienced on the LeavePro claim administration system

EagleSoft Software experience

QuadraMed Quantim Encoder

EM Coding and Reimbursement System

QuadraMed MPI

ATHENS/Cerner HER

EDUCATION

Associates of Applied Science, Health Information Technology –

Graduation date March 6, 2016

(Specifics and highlighted areas of education in technology based information for healthcare and coding, RHIT eligible after graduation)



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