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Human Resource Customer Service

Pretoria, GP, South Africa
any offer
November 13, 2017

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Surname : Shangase

First names : Mthokozisi Nhlakanipho

Date of Birth : 02 September 1991

I.D number : 910**********

Gender : Male

Marital status : Single

Nationality : South African

Home language : IsiZulu

Other language : English (Speak, Read & Write)

State of Health : Good

Criminal Records : None

Licence : Code 10

Postal Address : C214 Umfongosi Rd



Contact number : 082 509 246 9

Last School Attended : Bhamu High School

Grade Passed : Grade 12 (senior Certificate)

Year : 2009

Subject Passed : IsiZulu, English, Mathematical

Literacy, Accounting, Economics,

Life Orientation & Business Studies

Name of Institution : Damelin Collage

Course : Human Resource Management

Certificate Obtained : Diploma in Human resource management

Modules : Business Communication, Managerment

Principles & Practices, Human Resource

Management 1, Industrial Relations 1, General Management, End-User Computing, Business

Mathematics, Introduction to Accounting, HumanResource Management 2, Industrial Psychology 1,Industrial Psychology2, Principles of MacroEconomics, Traning Management 1, BusinessEthics, Human resource management 3 Industrial

Relations 2, Fundamentals of Project Management,Work integrated learning (in-service Training)

Year : 2010 to 2013

Name of Company : Department of Education (EThekwini

Service Centre)

Position Held : In-service Trainee

Duration : 27 February 2012 till 17 November 2012

Key Activities

: Processing appointments on Persal system & Expose to All transactions.

: Downloading and accessing data of all educators Keeping of records

: Processing Educators payments of Salaries,Allowances.

: Terminations, single transfers and deduc

: Filling of documents and Office photocopying .

: Processing of Dockets to finance section.

: Perform financial administration function.

: Prepare Dockets to finance department for payment of Salaries, Disallowance adjustment.

: Processing of Post establishment changes.

: Creation of approved post and achievement .

: Answering of Telephone & Providing response to Educators and School Principals on their queries.

: Filling correspondence and opening of files for

Short-listing and interviews profile for advertised Educators Post.

Name of company : Burger king

Position held : Crew trainer

Duration : 13 April 2015- 31December 2015

Key Activities

: Perform multitude of food and customer service duties

: Greet customers and guests as they approach the food service counter

: Take and punch orders in the computer database.

: Inform customers of regular deals or daily specials.

: Provide information on menu items.

: Operate cash register by taking payments

: Clean counters and work areas.

: Relaycustomers orders to the kitchen and help prepare the order.

: Receive inventory and move food products to designated areas

: Transfer supplies between storage areas and the kitchen.

: Count every stock inside the store during Sundays and month end.

: Train new crews and new managers on following the procedures of the company:to make sure the follow the food and safety critical procedure.

Name of company : Nkungumathe youth development

Position held : Admin intern

Duration : 01 January 2016- 07 December 2016

Key activities

: Answering and making telephone calls on behalf of the principal, and referral of calls appropriately

: Receiving and sending faxes

: Keeping a telephone register in respect of long distance and cellular phone calls.

: Maintaining the principal’s diary.

: Arranging engagements/ meetings

: Controlling diverse documentation for completion and checking for accuracy.

: Checking all accounts against invoices (stationary, school needs, fuel etc)

: Making appointments for leaners with doctors, dentists, hospitals, clinics ect

: Receiving food supplies

: Arranging transport to clinics, hospitals etc

: Administeringfirstaid to learners in cases of minor injuries

Name of company : Burger king

Name & Surname : Mrs. ShaziaMansoor

Occupation : Lecturer (Damelin Collage)

Contact number : 072*******

Name : Miss N.C Duma

Occupation : Personnel Officer (KZN Department of


Contact Number : (031-***-**** / 083-***-****

Name : Mr Leon Mahanad

Occupation : Restaurant manager at burger king gateway


Contact Number : 072*******/021*******

Name : ZenzileShangase

Occupation : Receptionist and personnel officer at

Nkungumathe youth development

Contact Number : 072*******/035*******

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