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Technical Writer Quality Assurance

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Posted:
November 13, 2017

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Ryan Cone

Technical Writer/Documentation Specialist/Content Writer

North York, M2N 7E2

ac3ane@r.postjobfree.com

Objective: To obtain a Senior Technical Writing/Documentation Specialist/Content Writer position. Summary:

Technical Writing Certification and (12 +) twelve plus years’ experience writing over 500 documents including, On- line Help Files, User Manuals, Admin Guides, Quick Start Guides, Novice Guides, Installation Guides, HTML Files, DITA XML (moderate knowledge), SharePoint, Scripts & Mappings, company Standards & Procedures, as well as,

(12 +) twelve plus years’ experience in Editing, Human Resources, QA, Payroll Administration and Customer Service. Experience working with Subject Matter Experts (SME’s), to Project Managers, to Senior Developers, to System Admins to CEO’s.

My communication skills, both verbally & written are at an advanced level and consistently use my impeccable organizational & time management skills to achieve all my tasks. Additionally, based on client feedback, my ability to build strong working

relationships at all levels has been highly commended and effective, as well as, being commended for my ability to learn new systems and procedures quickly and effectively. Education:

2005-2006 Technical Writing Certificate from Hewitt Associates 2003-2004 Business Studies and Music Industry Certificate: Harris Institute for Arts 1997-1999 Business Marketing Diploma; Centennial College Technical Skills:

RoboHelp (5 years), MS Word (20 + years), Visio (Scripting & Mapping), (5 + years), HTML - HomeSite & Dreamweaver (5 years), Quality Assurance (5+ years), XML (5 years), ERP Software, PeopleSoft, SEO (Search Engine Optimization, 5 + years), MS SharePoint (10 + years), FrameMaker 8 (Less than 1 year), IQ - Installation Qualification (3 years), OQ - Operational Qualification (3 years), PQ - Performance Qualifications (3 years), Quality Assurance (3 + years), Lotus Notes (3 years), SnagIt 8 (3 years), SnipIt (1 year), Outlook (20 years), On-Time (5 years), Photoshop (Less than 1 year), MyTeam (2 years), CRM Software (2 years), MS Access (2 years), Siebel (2 years), FTP (5 years). BOX (Content Management System), (1 year) Freelancing - June 2017 to Present

December 2012-2017 (CIBC) Canadian Imperial Bank of Commerce Role: Senior Technical Writer

• Document all CIBC internal Processes/Procedures, Policies & Procedures for CIBC intranet

• Meet with Subject Matter Experts (SME’s) to extract all relevant information, in order to produce quality documentation

• Convert files from Word to HTML

• Train employees on documents when needed

• Run monthly team meetings to update team about current and upcoming projects

• Write News Items to post to CIBC’s intranet homepage about new procedures that have been posted

• Worked with external translation firms to convert documents from English to French

• Performed QA (Quality Assurance)

• Demonstrated proficiency editing documents for content, spelling, grammar and functioning links

• Responsible for creating and implementing “Continuous Improvement” ideas for CIBC

• On the 5S Committee; which is a committee used to streamline processes throughout CIBC

• Online FAQ’s and Articles

October 2011- February-2012 (Contract Role - One Year) Elte (Furniture Company)

Role: Senior Technical Writer and Quality Assurance for POS (Point of Sale) System

• Sole Technical Writer, providing User Manuals for implementation of new retail software application

(POS System)

• Provide training on how to use application for end users

• Mapping and script design using MS Visio

• Provide Policies & Procedure manuals

• Wrote Release Notes

• Liaised with appropriate resources such as Subject Matter Experts, Technical Architects, Project Managers and Application Developers to make certain that subject matter integrity was upheld

• Test, tune, proof-read and suggest refinements to ensure quality and reliability for the finished product

• Ensure all functionalities are correct and functional

• Assuring quality in the final product by finding flaws before released to the public

• Explore entire beta front-end user-interface to ensure all is working properly Jan 2011-Aug 2011 -Your Write

Role: Freelance Technical Writer and Quality Assurance Client – Carlos Unikel & Christie Lights

• Provided User Manuals for custom software application

• Provided training on how to use application

• Increased revenue and productivity upon completion of end user manuals

• Mapping and script design using MS Visio

• Worked with external translation firms to develop multiple language documentation, mainly from English to French

• Test, tune, proof-read and suggest refinements to ensure quality and playability of the finished product

• Ensure all functionalities are correct and functional

• Assuring quality in the final product by finding flaws before released to the public

• Explore entire beta front-end user-interface to ensure all is working properly Oct 2007- Dec-2010 Dapasoft Inc. (I.T. Development & Consulting Firm) Role: Technical Writer, Editor & QA

Major Clients: Hospital for Sick Children, Branson, Markham/Stouffville, Gerdau Ameristeel, Canadian Arts Council, STORC (Private Sector)

• Managed entire life cycle of On-line Help Files, User Manuals, Admin Guides, Quick Start Guides, Novice Guides and Installation Guides, ensuring file relevance and accuracy and requirement specifications

• Used RoboHelp (Online Authoring Tool), which behind the scenes uses HTML and XML files. As well, when RoboHelp files are exported, as it would be for the end user, you have the option to export it as an HTML file, XML file, as well as a few options

• Worked with external translation firms to develop multiple language documentation, mainly from English to French

• Used my abilities to translate technical information into customer focused documentation

• CSS (Cascading Style Sheets) needed to create templates for each individual client

• Demonstrated proficiency extracting relevant content from in-house developers and clients, ensuring accuracy and content of material was up-to-date

• Provide training for end users

• Mapping and script design using MS Visio

• Reviewed and tested scripts for usability, quality and functionality

• Developed and presented effective presentations to clients, guaranteeing project objectives were clearly communicated using a visual medium

• Liaised with appropriate resources such as Subject Matter Experts, Technical Architects, Project Managers and Application Developers to make certain that subject matter integrity was upheld

• Demonstrated proficiency editing documents for content, spelling and grammar

• Developed audio/video online tutorials, user guides and voiceovers to increase user access to related information

• Successfully participated on the team responsible for the design, content, development and marketing campaigns for Canadian Health Magazine advertisements plus many of the custom made software applications

• Test, tune, proof-read and suggest refinements to ensure quality of the finished product

• Ensure all functionalities are correct and functional

• Assuring quality in the final product by finding flaws before released to the public

• Explore entire beta front-end user-interface to ensure all is working properly March-2006– Nov-2006 Hewitt Associates (Human Resources Outsourcing Firm) Role: Technical Writer (Technical Writing Certificate Obtained with Hewitt) Major Clients: Rogers Telecommunications Inc. Pepsi Co., Bank of Montreal

• Recognized as a development specialist in the areas of documentation, User & Administrative (“Admin”) guides and On-line Help files

• Ensured User Guides and Admin Guides were

“User friendly” and kept up-to-date

• Mapping and script design using MS Visio

• Reviewed and edited content as appropriate to maintain document effectiveness

• Interpreted and documented complex Visio flow diagrams for current and newly hired Hewitt Associate employees

• Requirement specifications (Use Cases)

• Provide training for end users

• Communicated with Team Transition Project Managers in order to effectively future state documentation

• Successfully achieved project deadlines in consideration of competing priorities

• Reviewed all quality assured documentation received to ensure documentation integrity was maintained

• Communicated with Subject Matter Experts to ensure accuracy of information

• Created and produced documentation process flow charts for PeopleSoft Payroll Systems and Work Force Administration department

Awards & Achievements:

• Excellence Award for finishing a major project ahead of time, which saved money for CIBC and a job well done, as mentioned from my clients and Manager.

• An Achievement Award for hard work. Over time work, making clients happy and producing stellar documentation.

• While working for Elte, received a nice commendation for finishing a project in four months, instead of the six originally planned.

• On more of a personal note, I’m also a song-writer and producer who has had his music played on radio, both mainstream and indie.



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