Mary Brown
**** ****** **. ** *******, GA *****
(Cell) 843-***-****
Email: ac3aki@r.postjobfree.com
Qualification Summary:
Analytical and strategic finance professional with 7+ years of success in financial analysis, customer service, and supervision. Accomplished and action-oriented professional who possesses strong interpersonal skills and a strong self-awareness. Enthusiastic team player with the ability to clearly and effectively communicate thoughts and ideas while executing projects with a sense of urgency and initiative.
Software Skills
Excel (including: VLookup, Macros, graphs/charts, if functions, pivot tables)
Quickbooks
Powerpoint
Other Microsoft Office systems
80 WPM typist
Education
Bachelors of Business Administration May 2011
Major: Finance GPA: 3.125
Georgia State University Robinson College of Business, Atlanta, Georgia
Associates of Science, December 2009
Trident Technical College, Charleston, SC
Navy Nuclear Power School, Goose Creek, SC, July 2007
Related Coursework
Corporation Finance Strategic Management
Principles of Accounting I and II The Legal Environment of Business
Fundamentals of Valuation Principles of Management
Business Communication and Professional Development Foundations of Leadership
Business Analysis Globalization and Business Practice
Managing People in Organizations Cost/Managerial Accounting
Financial Analysis and Intro to Loan Structuring
Professional Experience
Haynes, Inc. North Charleston, SC December 2013-current
Business Process Analyst January 2017-current
Work independently to complete assigned tasks
Review overpayment letters to determine what debt has occurred
Determine when the debt occurred
Review regulations to determine if debt is correct
Use multiple programs to research information
Write memo for Comptroller to review to determine if debt is valid and/or if waiver can be granted
Review pay histories, travel records, and other department records to complete analysis of debt
Provide guidance, training and feedback to less experienced analysts
Work closely with legal department, Comptroller, Director, other departments both domestically and overseas to create memo
Write professional, official, legal letter to be sent to debtor after decision has been made
Ensure all metrics are being met
Assisted with building new training program
Payroll Customer Support Analyst- Tier 2 December 2013-January 2017
Work independently to complete all assigned tasks
Provide great customer service for each phone call or email received
Supervised and mentored team of 10 Tier 1 analysts
Answered phone calls and emails in professional manner
Analyzed historical data to improve phone call metrics such as: time to answer, abandoned calls, hold time
Created and presented presentations in front of both peers and management
Generated, ran, and analyzed reports on weekly basis
Worked with departments both domestically and overseas to answer customer questions
Analyzed case history to improve response time and customer satisfaction
Use multiple programs to research information
Trained new hire employees and assisted with New Hire Orientation
Lowe’s Home Improvement James Island, SC May 2011-Aug 2013
Department Manager of Electrical and Customer Service
Supervised department to ensure assigned tasks were being completed in a timely manner
Scheduled employees to ensure proper coverage of department hours
Assisted in store wide inventory
Assisted HR with processing payroll for employees
Ensured proper pricing and inventory were kept in the department
Assisted customers with questions or issues
Brunswick Zone Norcross, GA, January 2010-May 2011
Customer Service and Birthday Party Hostess
Deliver customer service in a family friendly environment
Perform tasks without being asked
Keep work area clean while assisting coworkers in keeping their work areas clean
Sell upgrades to make party better
Watch customers for loss prevention of bowling equipment
Rockdale County Public Schools, Conyers, GA, August 2010-May 2011
AVID Tutor
Assist students in understanding material they are learning
Correct and analyze student’s questions, note taking ability, and summarizations on a daily basis
United States Navy, Goose Creek, SC, April 2006-July 2009
Electrician’s Mate
Delivered friendly and professional customer service both in person and on the phone at the Fleet and Family Support Center
Registered clients for workshops
Reviewed paperwork before sending out clearance eligibilities
Helped maintain access rosters for employee access to classified information.
Implemented new SOPs for security management
Greeted clients and let counselors know when they arrived
Answered phones and relayed to the appropriate person
Providing clerical support to security management office by preparing and maintaining a variety of security documents and records, performing security investigations for clearances, performing badging operations, and providing customer support.