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Financial and Business Analysis

Washington, District of Columbia, United States
November 13, 2017

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Mary Brown

**** ****** **. ** *******, GA *****

(Cell) 843-***-****


Qualification Summary:

Analytical and strategic finance professional with 7+ years of success in financial analysis, customer service, and supervision. Accomplished and action-oriented professional who possesses strong interpersonal skills and a strong self-awareness. Enthusiastic team player with the ability to clearly and effectively communicate thoughts and ideas while executing projects with a sense of urgency and initiative.

Software Skills

Excel (including: VLookup, Macros, graphs/charts, if functions, pivot tables)



Other Microsoft Office systems

80 WPM typist


Bachelors of Business Administration May 2011

Major: Finance GPA: 3.125

Georgia State University Robinson College of Business, Atlanta, Georgia

Associates of Science, December 2009

Trident Technical College, Charleston, SC

Navy Nuclear Power School, Goose Creek, SC, July 2007

Related Coursework

Corporation Finance Strategic Management

Principles of Accounting I and II The Legal Environment of Business

Fundamentals of Valuation Principles of Management

Business Communication and Professional Development Foundations of Leadership

Business Analysis Globalization and Business Practice

Managing People in Organizations Cost/Managerial Accounting

Financial Analysis and Intro to Loan Structuring

Professional Experience

Haynes, Inc. North Charleston, SC December 2013-current

Business Process Analyst January 2017-current

Work independently to complete assigned tasks

Review overpayment letters to determine what debt has occurred

Determine when the debt occurred

Review regulations to determine if debt is correct

Use multiple programs to research information

Write memo for Comptroller to review to determine if debt is valid and/or if waiver can be granted

Review pay histories, travel records, and other department records to complete analysis of debt

Provide guidance, training and feedback to less experienced analysts

Work closely with legal department, Comptroller, Director, other departments both domestically and overseas to create memo

Write professional, official, legal letter to be sent to debtor after decision has been made

Ensure all metrics are being met

Assisted with building new training program

Payroll Customer Support Analyst- Tier 2 December 2013-January 2017

Work independently to complete all assigned tasks

Provide great customer service for each phone call or email received

Supervised and mentored team of 10 Tier 1 analysts

Answered phone calls and emails in professional manner

Analyzed historical data to improve phone call metrics such as: time to answer, abandoned calls, hold time

Created and presented presentations in front of both peers and management

Generated, ran, and analyzed reports on weekly basis

Worked with departments both domestically and overseas to answer customer questions

Analyzed case history to improve response time and customer satisfaction

Use multiple programs to research information

Trained new hire employees and assisted with New Hire Orientation

Lowe’s Home Improvement James Island, SC May 2011-Aug 2013

Department Manager of Electrical and Customer Service

Supervised department to ensure assigned tasks were being completed in a timely manner

Scheduled employees to ensure proper coverage of department hours

Assisted in store wide inventory

Assisted HR with processing payroll for employees

Ensured proper pricing and inventory were kept in the department

Assisted customers with questions or issues

Brunswick Zone Norcross, GA, January 2010-May 2011

Customer Service and Birthday Party Hostess

Deliver customer service in a family friendly environment

Perform tasks without being asked

Keep work area clean while assisting coworkers in keeping their work areas clean

Sell upgrades to make party better

Watch customers for loss prevention of bowling equipment

Rockdale County Public Schools, Conyers, GA, August 2010-May 2011

AVID Tutor

Assist students in understanding material they are learning

Correct and analyze student’s questions, note taking ability, and summarizations on a daily basis

United States Navy, Goose Creek, SC, April 2006-July 2009

Electrician’s Mate

Delivered friendly and professional customer service both in person and on the phone at the Fleet and Family Support Center

Registered clients for workshops

Reviewed paperwork before sending out clearance eligibilities

Helped maintain access rosters for employee access to classified information.

Implemented new SOPs for security management

Greeted clients and let counselors know when they arrived

Answered phones and relayed to the appropriate person

Providing clerical support to security management office by preparing and maintaining a variety of security documents and records, performing security investigations for clearances, performing badging operations, and providing customer support.

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