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Administrative Assistant Customer Service

Summerville, South Carolina, 29485, United States
November 13, 2017

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**** ********* **

Summerville, SC *****

Phone: 843-***-****



An enthusiastic, goal-oriented, and cooperative Administrative Assistant seeking an opportunity to work in an environment that utilizes the skills and abilities that are demonstrated to be necessary for the duties performed within the company.


Bilingual: Spanish (ACTFL Certified)

Office Technology to include

Microsoft Word, Excel, Power Point

Planning Skills

Staff Motivation Time Management

Organizational Ability

Communication Skills

Ability to multitask

Problem Solving Skills

Customer Service and Relations Administrative Support

Work Experience:

SC Department of Employment and Workforce

UI Lead

2004 - Current

Knowledge of SC laws, regulations, policies and procedures relevant to Unemployment Insurance and Labor Laws. Ability to exercise judgment and discretion. Ability to effectively communicate clearly in written and oral form, ability to interpret and apply laws, regulations, policies, and procedure.

Compiled with reporting timeliness and other time-sensitive information and compliance request for States Timeliness and Quality standards.

Initiate procedures to facilitate good relationship between office staff. Established and innovated working strategy for staff to keep office motivated and positive by organizing team - building events. Excel at developing strong relationship with staff and Management.

Prepared data and information for composing regular reports, stored and maintained file and documents. Entered Data in computer and prepared daily reports to be assigned and distributed to staff.

Assisted in office training of new employees, provided exceptional administrative support to office staff. Effective Communication skill, the ability to handle difficult clients and can prevent any higher escalation.

Provide secretarial support by entering, formatting, and printing information; correspond to mail and email, organizing work and maintained office calendar; answering the telephone; relaying messages; maintaining equipment and supplies.


Strayer University; Charleston, SC

Expected Graduation Date: 06/2018

Field of Study: Bachelor of Business Administration; concentration in Human Resource Management

Current GPA: 3.22

Ana J. Candela High; Cidra, PR


President’s List: Strayer University

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