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Sales - Front Office

Dubai, Dubai, United Arab Emirates
20000 AED
November 13, 2017

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Hassan Ahmed El Mokadem

Personal Information:

Date of birth: the 10th of April 1977

Marital status: married

Nationality: Egyptian

Place of birth: Kuwait

Current staying place: UAE, Dubai

Valid driving license in UAE: Yes


Phone: +971-**-***-****

Address: UAE, Dubai, international city


University B.SC. in Tourism field, Alexandria university 2003

E.G.O.T.H. hotel institute high diploma ( front office department)


Arabic: Native

English: Fluent

German: Fair

Countries visited:

Greece - Kuwait - Saudi Arabia - Jordan & Iraq


July 2007 – July 2017

Sales consultant & office manager

(Direct hair implantation international company).

May 2005 – July 2007

Communication & business center supervisor

Kempinski hotel mall of the emirates Dubai, UAE

August 2004 – May 2005:

Communication agent – Four season hotel – Cairo

At the first residence

April 2004 to August 2004:

Front office supervisor Kiroseiz three corners resort (Sharm El


September 2003 to June 2004:

Front office supervisor Sofitel Taba Heights hotel (Taba)

June 2001 to November 2001

Senior receptionist Club Azur hotel (Hurghada)

October 1998 to October 2000

Front office shift leader Hilton Borg El Arab resort (Alexandria)

May 1998 to October 1998

Front office clerk Paradise Inn Metropole hotel (Alexandria)

February 1997 to September 1997

Front office clerk San Giovanni hotel (Alexandria)

Major responsibility:

Presenting the company in UAE and meet potentials clients

Achieving the requested target monthly by doing the maximum number of sales

Open/ Negotiate/ Establish & manage Deals in the healthcare space.

Discovering and finding new business chances by doing outdoor sales tour.

Help Coordinate with multiple departments within the organization. (Medical/ Marketing/ Operations/ Finance

Do the sales consultations & evaluation for clients.

Send all reports on daily basis to the head office in London

Follow up with all existing customers (curtesy calls & e mails)

Collect old due cheques and follow up with all payments of the company.

Implementing all sales strategy on monthly basis (depends on the season)

Doing all end of the month accounts.

Handle all check in procedures

Handling a challenging guest request

Finding solutions for guest complaints

Insure safety delivery of messages, faxes & parcels

Facilitate all check out procedures

Handle all phone calls in excellent manners

Facilitate & organize groups check in & out

Greeting & escorting guests to their rooms

Selling all hotel rooms & outlets

Reporting all day incidents to the FOM


Hair restoration training academy in Greece.

Room clerk paradise Inn Windsor Palace hotel Alexandria (3 Months)

Room clerk Mercure Romance hotel Alexandria (2 Months)

Reservation clerk El Salamlek hotel Alexandria (1 Month)

Room clerk El Alamain hotel Alamain (4 Months)

Fidelio system training at Hilton Borg El Arab resort

Handling guest complaints & guest courtesy training at Club Azur hotel Hurghada

Sales representative in Mark International Co. for trading (3 Months)


Dr. Ziakas Dimitrios, medical director, Al Borj hair clinic.


Mr. Ali Al Madani, Al Borj hair clinic, GM


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