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Human Resources Customer Service

Location:
Cairo, Cairo Governorate, Egypt
Posted:
November 13, 2017

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AHMED SABRY EL SHAZLY

Faisal, Giza, Egypt

Telephone :( 202) 24300573

Mobile : (002)100*******

E-mail: ac3aey@r.postjobfree.com

LinkedIn: https://eg.linkedin.com/in/ahmed-elshazly-05146136 OBJECTIVE

Aspiring for a job in a growth oriented organization, where my recruiting experience and organization skills can be used for making a positive contribution in the human resources department by putting in maximum efforts.

Summary

Performing all aspects of recruitment and staffing for the company. Reporting to the Human Resources Manager, work independently and as part of a team in areas of recruiting and human resources.

Recruiting, advertising, Screening, Filtration and soliciting resumes from qualified candidates; coordinating and conduction interviews

In - depth expertise Head hunting specially engineering position EDUCATION

May 2006 University Helwan Cairo

Bachelor of Social Work

EXPERIENCE

Oct.2016 – Till Now Senior Recruitment Specialist & headhunter, Smart Group Agency, Human Resource, Cairo

Establish a strong rapport with hiring managers at headquarters and in international field offices to understand their strategic staffing needs and fill vacancies in a timely manner. Ensure clear mutual understanding of staffing priorities and practical constraints. Guide the hiring managers through the recruitment process where needed.

Manage communications between applicants, hiring managers and others to keep all parties apprised of the status of each search.

Work with hiring managers to develop job descriptions and announcements, post advertisements in a variety of newspapers, list-serves, trade publications, networks, etc. including internationally focused sources. Recommend creative and alternative advertising venues and strategies.

Review online applications, evaluate qualifications of both internal and external candidates, conduct prescreen interviews to analyze candidate experience and fit, coordinate pre- employment tests as needed, and develop a short list of potential candidates.

Present fully-screened qualified candidates to hiring managers in a timely manner and coordinate interviews. Arrange travel and lodging (international and domestic) for applicants, as needed.

Manage all aspects of the recruiting process for a portfolio of multi-level positions servicing multiple Hiring Managers on a daily basis and using various sourcing strategies to recruit candidates

Develop and execute cost-effective and creative sourcing strategies that meet the immediate and future needs of the business and produce diverse applicant pools

Build and maintain network of potential passive and active candidates through pro-active sourcing and networking; conduct in-depth interviews and assessments of potential candidates

Manage candidate interview results and selection decision with hiring manager. Provide candidates feedback on interview results as appropriate.

Complete reference check and background checks on selected candidates, as requested.

Participate in the offer process including negotiating offers with candidates.

Prepare offer letter/employment agreement for signature.

Liaise between new hires and human resources, ensuring submission of all documentation Dec.2014 – Sep.2016 Hr. Specialist & headhunter Power Systems & Information Technology, Construction, Doha, Qatar

Managing the start-up of HR department – Recruitment process

Serve as liaison on benefits payroll issues.

Manage hiring process by coordinating job posting on the website, reviewing resumes, and performing telephone interviews and reference checks.

Oversee all employee relations.

Administer several HR systems, analyzing HR data, preparing reports.

Maintains the policies knowledge base.

Maintains the employee handbook with updated resolutions and other pertinent information, as needed.

Answer employee HR questions research information as needed.

Provide administrative support as required.

Provide other HR support as requested.

Keeps employee records up-to-date by processing employee status changes in timely fashion.

Maintains listing of approved foundation positions along with assigned salary grade levels.

Maintains budget spreadsheet that includes salaries, payroll taxes and fringe allowances.

Prepares paperwork required to place employees on payroll and establishes personal file.

Assisting the technical office during tender preparation.

Screening CV’s based on predefined criteria given by upper management /recruiting manager to arrange short listing and filing CV’s for future uses.

Make selection of the candidates by conducting detailed phone interview

Conducting interviewing for administrative professions.

Communication and coordination with new candidates regarding terms of employments and then steps for travel and joining.

Follow up candidate's procedures for submitting visa in different country.

Responsible for internal recruitment.

Coordinate with overseas recruitment agencies.

Arrange all procedures for any recruitment trip.

Assist in the preparation of job advertisements for posting in press or on-line.

Develop working relationships within colleges to aid in recruiting.

Review applicants to evaluate if they meet the position requirements.

Conduct phone interviews for potential candidates.

Conduct candidates interviews onsite.

Prepare Offer Letters to send them to accepted candidates

Conduct Exit Interviews for Resigning Employees.

Open channels with new agencies in order to develop company database

Publishing advertising and job posts in proper places to get matched resumes Identify and assess training needs within a company.

Head hunting and executive search for the high positions which are required to our clients.

Meet with managers and supervisors to ascertain needs.

Developing job descriptions.

Discussing needs and qualifications with employers.

Prepare or maintain employment records related to events such as hiring, termination, leaves, transfers, or promotions, using human resources management system software.

Interpret and explain human resources policies, procedures, laws, standards, or regulations.

Hire employees and process hiring-related paperwork.

Inform job applicants of details such as duties and responsibilities, compensation, benefits, schedules, working conditions, or promotion opportunities.

Maintain and update human resources documents

Select qualified job applicants or refer them to managers, making hiring recommendations when appropriate

Interpret and explain human resources policies, procedures, laws, standards, or regulations.

Maintains manual and electronic documents, files and records (e.g. personnel records, employee lists, etc.) for the purpose of providing accurate information in compliance with established guidelines.

Monitors a variety of processes (e.g. applications, eligibility, certifications, computerized calling system, etc.) for the purpose of ensuring efficient processing of applicants and employees in addressing position requirements and adhering to legal and/or administrative requirements.

Processes documents, data, and materials (e.g. Human Resources Information System, etc.) for the purpose of disseminating information to appropriate parties and inputting data Nov .2013-Oct 2014 Recruitment Specialist & headhunter, Smart Group Agency, Human Resource, Cairo

Receiving requests, analyzing it.

Making ads and receiving its design from online marketing team to publish the posts throughout recruitment channels to attract good calibers

Screenings resumes and find the best qualified candidate for each position

Filtrating and Searching for the proper candidates among many sources using old database, new data, head hunting, networking and recommendation

Communicating with the short listed candidates through telephone screening

Scheduling interviews for the candidates and proper follow-ups with the prospective candidates until they complete all the rounds of interview.

Conducting the initial interviews.

Coordinating for the technical interview with the clients

Briefing the candidate about the responsibilities, salary and benefits of the job in question.

Discussing offers with candidates, negotiating the offer with both candidates and clients to make it easier for both sides

Handling processing cycle and Finishing visa processing procedures

Following up with the candidates after hiring to maintain a good level of satisfactions and share in solving in facing problems

Acting as account manager to the Engineering accounts which I responsible for

Searching for candidates resumes, third party websites, local sources, referrals, professional job posts,

Updating Open position summary, recruitment summary and monthly report.

Extensive experience in direct hire & contract hire.

CV selection and screening to ensure suitable candidate selection.

Screen candidates for availability, interest level, visa status, salary range, relocation requirements, basic qualifications

Conduct telephonic, direct interview for their communication skills, personality profile and attitude for the assignment.

Create job descriptions.

Lead the creation of a recruiting and interviewing plan for each open position. Efficiently and effectively fill open positions.

Conduct regular follow-up with managers to determine the effectiveness of recruiting plans and implementation.

Mar .2011- Oct 2013 Assistant Recruiter, Almashreeq, real estate, Cairo

Provide administrative support to Human Resources department of the organization

Establish and post job adverts on job search websites

Schedule and organize interviews with suitable candidates

Prepare necessary documents, job description, screen tests and interview questions for the organization

Communicate requirements and duties to prospective candidates

Assist recruitment specialist in screening eligible candidates

Maintain good relationship with all candidates, employees and corporate clients

Keep records of candidate interviews and report them to recruitment managers

Participate at recruiting events when the manager cannot attend

Maintain the internal CV-s database

Create job descriptions.

Lead the creation of a recruiting and interviewing plan for each open position.

Efficiently and effectively fill open positions.

Conduct regular follow-up with managers to determine the effectiveness of recruiting plans and implementation.

Develop a pool of qualified candidates in advance of need.

Research and recommend new sources for active and passive candidate recruiting.

Build networks to find qualified passive candidates.

Post openings in newspaper advertisements, with professional organizations, and in other position appropriate venues.

Utilize the Internet for recruitment.

Jul 2009- Jun .2011 call center representative and responsible for quality assurance, bank of Alexandria, raya

Answer phones and respond to customer requests.

Sell product and place customer orders in computer system.

Provide customers with product and service information. .

Transfer customer calls to appropriate staff.

Identify, research, and resolve customer issues using the computer system.

Follow-up on customer inquiries not immediately resolved.

Research billing issues. Research misapplied payments.

Recognize, document and alert the supervisor of trends in customer calls.

Recommend process improvements.

Other duties as assigned.

Help a call center representative use the most effective and efficient

to achieving the stated goals.

Making sure employees provide excellent customer service when

They are speaking with customers.

Jan. 2008 –May .2009 call center representative, part time, etisal international .Etisalat,

Answer phones and respond to customer requests.

Solving customer's problems

Handling customer's complaints

Registering customer information

Research billing issues.

Follow-up on customer inquiries not immediately resolved. Jun.2006-May2007 .Front disk Office Royal Azure hotel Hurghada

Receiving all telephone calls

Handling correspondences

Maintaining and organize files

TRAINING

Aug.2015 Human Resource Diploma (ONLINE) By (ALISON.COM) Aug.2015- till Now HUMAN RESOURCE COURSE (AUC)

Aug.2008-Nov.2008 BBSA Basic Business Skills Acquisition program Sponsored By Future Generation Foundation

Provider Amideast Egypt –New Horizon, MS Certified Partner Course included:

Developed English language and computer skills (Ms office 2003 )

Enhanced presentation, interpersonal, teamwork and project development skills

Acquired basic business skills including Business Correspondence Sales, Customer care, Administrative Skills,HRM, Accounting Finance and marketing 5 Jan... 2009 BBSA plus

• Customer service course (Amideast Egypt)

Jun...2008

• Computer Hardware course (Ministry Of Defense)

Dec...2006

• General English course (Ministry Of Defense)

LANGUAGE SKILLS

• Native language Arabic

• Excellent command of both written and spoken English PERSONAL INFORMATION

Date of birth : 10-6-1985

Marital status : Married

Military service : exempted.

Nationality : Egyptian



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