Curriculum Vitae Salma Tarek El-Anany

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PERSONAL INFORMATION Salma Tarek El-Anany

**, ****** ******, *****, *****

+202-***-**-*** +201-****-**-***

ac3aei@r.postjobfree.com

Sex Female Date of birth 07/07/1988 Nationality Egyptian WORK EXPERIENCE

PREFERRED JOB

A Responsible & committed employee with great administrative skills seeking a job opportunity in a reputed organisation.

From April 2017 till present

From April 2013 – April 2017

Product Specialist / Customer care

Bayt.com, 19 207 St., Digla, Maadi, Egypt

Tel.: +202******** – E-Mail: ac3aei@r.postjobfree.com

www.Bayt.com

Responsibilities:

- Handle Assisted/Verified services as per the task list

- Follow up with clients and confirm their satisfaction on the shortlisted CVs.

- Ensure user understands benefits of using website tools and basic functions.

- Leverage this relationship ultimately to promote Bayt.com products and services and motivate repeat client usage.

- Motivate clients to recommend Bayt.com through positive word of mouth

- To obtain Testimonials from clients on the benefits of Bayt.com services.

- To add all communications done with the customers on the CRM.

- Promote positive client experiences on Bayt.com.

- To continuously conduct market research on customers' needs and share it with department heads in order to improve Bayt.com offerings.

- Report to designated consultants on clients' status and to the Area or Country manager on sales and operational matters.

- Carry out other sales and operational activities as requested by the management. Business or sector Jobsite

Outsourcing Relation Specialist

First Egyptian Engineering, 5 Gameat Al Dowal Al Arabeya St., Mohandessein, Egypt. Tel: +202-***-**-*** – Fax: +202-***-**-*** – E-Mail: ac3aei@r.postjobfree.com www.first.com.eg

Responsibilities:

Receive departments and clients daily requests and act accordingly.

Receive Expats timesheets and follow up delivering Expats wages.

Handle travel booking, ground transportation and hotel reservations for Expats and other departments using computer or telephone.

Handle medical insurance for Expats.

Handle proper and secured filling system for the unit’s documentation.

Receive travel agencies & hotels invoices & expenses receipts and fill in its logs. Business or sector Out Sourcing

Curriculum Vitae Salma Tarek El-Anany

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EDUCATION

TRAINING AND COURSES

From July 2012 – November

2012

Secretary

Tutankhamoun Tours & Travel, Abd El-Khaleq Tharwat St., Downtown, Egypt. Responsibilities:

Completes requests by greeting customers, in person or on the telephone; answering or referring inquiries.

Arranging meetings.

Taking appointments for clients in the requested embassies.

Collecting and arranging all paperwork of the travel visa.

Translating Marriage contracts and Birth Certificates.

Marketing the company’s trips by phone calls to all the company’s clients.

Preparing daily reports.

Maintains customer confidence and protects operations by keeping information confidential.

Contributes to team effort by accomplishing related results as needed. Business or sector Tours & Travel

From October 2010 – January

2011

Indoor Sales Representative

Network Corporation Co., Shehab St., Mohandessein, Egypt. Responsibilities:

Ensure that each customer receives outstanding service by providing a friendly environment, which includes greeting and acknowledging every customer, maintaining solid projects knowledge and all other aspects of customer service.

Maintain an awareness of all promotions and advertisements.

Aid customers in locating projects.

Communicate customer requests to management.

Assist in completing price changes within the department.

Selling timeshare properties in the company’s owned compounds in the country’s coastal resorts. Business or sector Tourism Developments & Real Estate In July 2010 Guidance.

Tourism & Hotels faculty, Helwan University, Garden City st., Cairo.

Grade: Very Good.

In July 2005 High School, Literary.

Manor House School.

Grade: 90% (educational 88% + athletic 2%)

From February 10th - February

21st, 2013

Autodesk 3DsMax

IDesign center, Mesaha, Dokki

Modeling and Lighting

Rendering

Flight Reservation training (ticketing)

Egypt Air, Mohandessein branch.

Absorb and record all given information.

Issue, reissue and void tickets.

Add all the traveller information to the booking. Curriculum Vitae Salma Tarek El-Anany

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PERSONAL SKILLS

ADDITIONAL

INFORMATION

From November 10th, 2012 -

January 18th, 2013

Ticketing Course

Egypt Air Training Centre, Cairo Airport, Heliopolis. General:

Business English, Customer service, Outlook & E-Mail, and Interview skills. Occupational:

Basic Fare & Ticketing (pricing tickets manually)

Amadeus System Reservation (booking, issuing & reissuing tickets) From April 2011 - January

2012

Conversational English Course, Level 5 & 6

Berlitz, Mohy ElDin Abou ElEzz St., Mohandessein.

Study listening, reading & speaking English.

Mother tongue Arabic

Other language(s) UNDERSTANDING SPEAKING WRITING

Listening Reading Spoken interaction Spoken production English Excellent Excellent Very Good Very Good Excellent French Fair Fair Fair Fair Good

Communication skills Good communication & contact skills gained through my experience as I am dealing with all community segments.

Establish and maintain good working relationships. Organisational / managerial skills Excellent team member who can empower and motivate others.

Ability to understand and follow complex oral and written instructions.

Managing time by prioritizing tasks.

Arranging files.

Computer skills Good command of Microsoft OfficeTM tools (2007 & 2013).

Good command of browsing internet for research reasons. Other skills Design & produce handmade accessories.

Basketball & Racquetball.

Knitwear & fashion design.

Cooking.

Recycling.

Driving licence Yes.

Honours and awards

Memberships

References

Thanks Certificate from the Supreme courthouse for participating in the judgement anniversary.

Shooting & Ahly clubs.

Available upon request.

Curriculum Vitae Salma Tarek El-Anany

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