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Management Human Resources

Noida, Uttar Pradesh, India
November 13, 2017

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Senior Management Profile with verifiable year-after-year success achieving revenue, profit, and business growth objectives. turnaround, and rapid-change environments. Quality based approach driven for Customer focus, target & performance-driven initiatives led to motivated worldwide teams and managed P&L, HR, Administration and Facilities, Facilities related Projects, compliance with Labour Laws, Safety, social welfare, Audit etc. Extensive experience with Service Industry, ITES-BPO-KPO, Engineering Project Management companies, Manufacturing and Trading companies which require deep understanding of critical business drivers in multiple markets and industries; highly successful in building relationships with all levels of any organization to handling legal issues of the organization. Change Management, building & transforming the organization, value driven organization.



Operations Management

Strategic Business Planning & Execution

Project Management

Revenue Growth/Generation

Productivity Improvement

Operations Management

CRM, Training & development

P&L Controllership

Team Restructuring

Change Management

Driving Turnarounds

Transforming Company Culture

Audits & HR Audits

Administration and compliance

Accounts and Finance

Hands on ERP


Financial Management

Strategic Planning

Performance & Quality Standards

Commercial & Customer Support


Head of Operations Brooklyn group of companies 2014-2016

Director Human resources Haskoning DHV India 2007-2013

Head HR Cosmo Tradex 2005-2007

Head BPO (HR, Operations, Administration) Entente Global Info solution 2004-2005

Team Leader (People, Process, Operations) American Express 1997-2004

Assistant Manager Fin.& Accounts American President Lines 1992-1997

Accountant Network Ltd (HCL Group) 1991-1992

Assistant (Accounts, Admin, HR) JK Group 1983-1991


Royal Haskoning:

Successfully led the winning of negotiations for revision of Fee Escalation for two Maritime projects (Project Staff Fee) which resulted in overall long-term benefit appx >10 Million INR or US$ 200,000), the revision became “The Benchmark” for all similar projects of the company.

Implemented “One Haskoning” concept for India by mapping Indian offices to key HR Model of UK, Netherlands.

American Express –Awards and Rewards – (only few from the total list are mentioned below)

Certificate of Achievement” from successfully migrating Processes from USA to India.

Award for “Functional excellence for Process Improvements” after migrating the process from US.

American Express “Chairman Award for Establishing & Developing Balance Sheet Review Team” 1998.

American Exp. “Chairman Award for Exposure Control & Compliance in Japan & Asia Pacific” in ‘2000.

AMEX “Special appreciation by Sr. VP & Controller for enhancing the compliance of Co.’s New Policy.

AMEX Business Leader Award -T4G- “Transformation for Growth” for improving the Processes.

Service Delivery Leader Award for “Supporting Global Integrity Audit” during year 2001.

American President Lines Ltd.-Awards and Rewards

Certificate of Achievement & Silver Award in the year 1992 India Quality Council Recognition Program.

“Executive of the Year”- Outstanding contribution in displaying Process, Productivity Improvement & trust in Co’s values.


Service Industry


Engineering and Consultancy Company


Manufacturing & Financial vertical Industries


MBA-HR from Sikkim Manipal University,

B. Com from Delhi University

PGDBM- Post Graduate Diploma in Business Management,

PGD- Post Graduate Diploam in Labour Laws & Administrative Laws.


“Six Sigma Green Belt Training” 2 days workshop conducted by American Express.

“Daily Process Management” training conducted by American President Lines.

“Quality Principles and Practices” 2 days workshop conducted by American Express.

“Workshop on Situational Leadership”

“Certified Psychometric Assessment from Mumbai (MBTI, FIROB, TA,)“


“PRSA (PROCESS RISK SELF ASSESSMENT) 5 days workshop in UK Brighton.”

“Transition of Process from USA Minneapolis, 4 months project.”

“Business Visits to UK, The Netherlands to formalize Indian HR Business Strategy & Future plans.


Guest speaker in seminars and workshops conducted by

Management Institutes,

HR intervention companies.

Seminars and round-table conferences in HR and IT consulting companies.

Training, Coaching and mentoring to different candidates and students also.


Transformed Brooklyn group including Mainee Steel Works and Tavleen Resorts Project by making it a Quality, Time & Cost driven Process based verticals.

Initiated the process of changing the culture of the company to drive it more professionally in Values and employee engagement.

Possess dynamic leadership qualities resulting out of 30 years+ working with world class Multinational Companies; - Royal Haskoning DHV, American Express, American President Lines to drive the functions of Accounts & Finance (20 years+), Operations, HR, Administration & Compliance (10 years).

Led the HR (India) operation of the Group as Director Human Resource Management with Royal Haskoning DHV, a 131-year-old Engineering Multinational Company primarily into verticals of Engineering Consulting and Project Management; Top management belonging to parent countries in UK-Netherlands.

Excellent Communication skills: interaction with diverse national and international team leaders for effective solutions towards employee Resources Management.

Expertise in establishing Human Resource Division from scratch, gradually develop and implement the best practices in all divisions of the organization to work jointly for the common objectives.

Extensive experience of working overseas, training in cultural development to International Standard, managing visible and invisible cultural differences and work force diversity.


January 2014 to October 2016: Head of Operations: Brooklyn Group of companies

Company Profile: The consortium had two verticals of business, Insurance Broking, Steel Scaffolding material manufacturing and leasing in which leasing being the dominating segment. Construction of a Five Star Resort in Himachal Pradesh was also another venture to manage.


Responsible for the overall operation of the group, improvement of processes of all companies one by one.

Change the culture of different companies of the group to bring the level of “basics same Pack”-BSP.

Lead in getting SOP for all critical processes to assess and justify staff numbers involved in the process.

Plan, formulate and execute competitive business/marketing strategies to meet overall business objective. Identify potential market needs and structural changes and be versatile to plan ahead for upgrading the competitive edge of the company.

Responsible for directing the HR, Formulation of operations and HR policies and procedures, new businesses, Recruitment and selection, manage attrition and increase employee engagement, manage budget.

Monitor and direct the implementation of strategic business plans

Improve the P&L health of Mainee Steel Works & manage to expedite the construction speed for Resorts.

Design and initialize the Goal setting for the Company-Divisions/teams- individuals and establish a robust appraisal system and evaluate the performance.

Discover new markets to expand the company’s business & improve Customer Relationship Management.

Ensure that record keeping meets the requirements of auditors and government agencies

Handling Show-cause notices issued by various regulatory bodies like Service Tax, Income tax etc.

Improve the health of the Receivables of the company to mitigate the risk of receivables conversion to bad-debts.

Successfully managed to improve the credit collection to achieve monthly collection of an average of 85% of the monthly target in the worst conditions of the Real Estate segment.

Build effective partner and customer relationship management initiatives in order to maintain close rapport with new and existing business partners, foster new business partnerships or venture into new, untapped market which will bring the Company to greater heights of success.

Identify the critical process to work even in contingencies and create backup line of the processes.

Responsible for Handling Legal Cases of the company, deal with lawyers and monitor the legal cases progress filed in different courts.

Led management team in identifying and correcting critical problems; reduced and streamlined overhead expenses, strengthened product gross margins, overhauled and improved operating processes and systems, resolved quality and warranty issues

Extensive networking within the India with focus on the potential areas

Oct 2007 to Dec 2013: Director Human Resources (for the Indian operation).- Royal Haskoning DHV

Company Profile: Royal Haskoning DHV is an independent, international engineering and project management consultancy with over 135 years of experience and a 50-year track record of delivering successful projects throughout India.

As Royal Haskoning DHV Group has a strong compliance policy and a separate strong Integrity function for which I was assigned the Compliance Officer for the country as LCO.

Recently company Royal Haskoning has merged with DHV group of companies. I was appointed as Director HR for 3 companies together to conduct post-merger HR integration of three companies and to convert them into one company.

Besides HR, I was given the additional charge as HEAD Corporate support group which included, Facilities and Administration.

In 2010 I was further given additional charge as HEAD Advisory Group International Site Supervision which is a responsibility to cater staffing needs for all international project sites.


Lead the entire gamut of HR, Strategic HR which include following by people management and process management:

Develop and manage annual HR and Corporate Group Budget in line with Business Lines.

Construct and monitor reliable control systems

Formulation of HR Operating Policies, Procedures and systems, advise management team and increase awareness about policies and compliances.

Participate in key decisions as a member of the executive management team

Lead Recruitment, Selection and induction processes and activities.

Maintain in-depth relations with all members of the management team

Change Management before merger and post-merger; Post merger-HR Integration of 3 Co into one.

Establish Competency mapping for the organization; define Role levels, roles and responsibilities, KRA & KPI for all levels of the company. (Goal Setting)

Oversee timely and accurate financial reports, analyses, interpretations are produced in compliance with internal reporting and external regulatory requirements, as well as any other reports on operational effectiveness and variances for management review. Ensure financial expenditure is within budget.

Conceptualize, design, develop and implement compensation & benefits policies which are competitive and support the business objectives and are in compliance with statutory norms.

Provide leadership in all elements of business, including but not limited to the provision of quality advice on areas that could affect the legal or regulatory risk to the Company, improvement of brand awareness, compliance to local statutory requirements/standard of operations as well as Groups policies & procedures.

Strengthen the culture, values and employee satisfaction through various initiatives.

Manage any third parties to which functions have been outsourced

Initiate performance reviews of Staff including competency assessment reviews.

Oversee employee benefit plans, with particular emphasis on maximizing a cost-effective benefits package

Identify training needs at various levels and Plan, organize and facilitate T& D Initiatives.

Develop grievance and disciplinary policies and procedures, ensure fairness and consistency.

Audit and compliance, conducting internal Audit, HR Audit, statutory audit, and compliance audit for company’s values, integrity norms, social security audits (PF and ESI).

August 2005 to October 2007: SR Manager HR (Head HR equivalent to GM). - Cosmo Tradex India Pvt. Ltd Additional role was to be a Part of the Senior Management Operation Executive Board in the company)

Company Profile: A commodity Trading house with more than 25 different offices in India, as (Employees strength >600).


Ensured appropriate HR policies, systems, practices, and programs are developed, updating, communicating and effectively implementing programs in tune with business strategies.

Served as a member of the senior management team, contributing to the effective leadership of the group.

Ensured that all human resources strategies and activities are aligned to the overall business strategy and objectives of the business.

Rendered support to individual unit HR managers in employee relations, recruitment and selection, compensation and benefits, performance management, training, career development, succession planning & employee services.

Develop performance measures that support the company's strategic direction

Established HR teams across individual brands / businesses and ensuring HR strategies and policies are standardized across all units.

Significant Contributions

Played major role in shifting the paradigm from HRD administrative to HRD business partner role.

Staff turnover ratio came down by 12% resulted in more stable ROI on Training.

Involved in enhancing the morale & motivation of people with focus to their career development.

Incorporated the Performance appraisal system.

Process of identifying needs of training at unit/department level to individual training needs for short term career goals in relevance to the goals and targets of the individual, team and unit.

Automation of records and having a schedule/target oriented implementation.

Mar 2004– July’05 as HEAD BPO-role of Head of Operations - Entente Global Info Solutions Pvt. Ltd

Company Profile- An ITES company with outsourced processes from USA New Jersey in Software, Finance and sales process.


Responsible for Manpower planning, recruitment plans for expansions,

Directed and managed sourcing of manpower through agencies, portals, head hunting, through existing data banks and through company website (Technical, specialist and non-technical manpower).

Designed HR Policies and Procedures including Administration policies and implemented them within the company and the entire Group from ground zero level.

Fixation of salaries and wages as per the policies

Directing an effective Induction and orientation,

Timely identifying the needs for Training & Development of staff keeping present and future goals in sight.

Established the Performance Assessment system and linked it with the competency assessment process.

Implemented 360degree feedback in place and successfully aligned it with the PMA process.

Developed parameters for analysis, review all appraisals and recommended for performance-linked awards.

1997-2004: American Express: - FRC-East, New Delhi – Team Leader Accounting – (Equivalent to Manager in a flat hierarchy structure, leading the operations to manage various processes including Projects).

Company Profile: 125+ years old an American multinational financial services corporation, having presence in Banking, Credit and Debit Card and Travel Business all over world.


Transition, Migration of Financial processes from USA, Minneapolis.

Develop controls to ensure smooth transitioning.

Ensure stabilization of processes post migration.

Post Migration; manage the operations of multiple financial processes i.e. Inter-Company, Corporate Accounting and Clearance for Bank Reconciliation processes, Fixed Asset Accounting.

Training of new employees on E2E process.

Ensure compliance to USGAAP and Sarbanes Oxley.

Leading and Manage a diverse team to deliver superior value to Customers against strict deadlines.

Meet Service Level Agreements (SLA) performance parameters of Timeliness, Accuracy & Quality.

Maintain all functioning of the processes operations in compliance to the policies of the company.

Prior to leading this particular process, I have lead the big teams performing the Financial processes for most Critical Markets like Canada, Australia, New Zealand, Japan, Singapore, Hong Kong and other Asian countries.

Possess rich experience in Process & People Management Developing and Strengthening Control Mechanism that directly improved P&L scenario.

Fairly experienced in leading the projects to yield the results of Re-engineering and controlling the cost, increase customer satisfaction as well as employee satisfaction too.

Lead the projects to reduce the cost by redesigning the processes and enabled the change management to increase the customer satisfaction. Reduced the size of the teams by 40% and managing the staff for other business projects that resulted in winning the customer as well as increasing the employee satisfaction also.

Proven record of developing & implementing financial & operational controls to improve P&L scenario and competitively position to win customer confidence in transitioning more processes to the Centre.

Lead & manage people’s motivation: working for their development & enhancing their skills & competencies.

Mar’92 Jan’1997: Assistant Manager Accounts and Finance- American President Lines Ltd, New Delhi (HR, Administration functions were mapped to the gamut of Finance & Accounts) Worked in Delhi office of Global Shipping Co.

Company Profile: World's third-largest container transportation and shipping company, providing more than 80 weekly services. APL operates container-ship fleet, including 153 container vessels. Formerly a subsidiary of Neptune Orient Lines

(NOL), it is now a wholly owned subsidiary of CMA CGM, a global transportation and logistics company engaged in shipping and related businesses based in France


Managed processing of Accounts and Finance Department that involved working on Global Finance Systems to record Revenue, Receivables and Accounts Payables and Reporting to Head Office. Convincing RBI Staff and Bank of America through Presentations to change the processes according to Company’s requirement.

Ensured processes compliance with Statutory requirements and Company’ Policies too.

Routine processes to Accounts Finalization and Audit activities also.

Administration and all HR related activities involving Recruitment, Appraisal and Induction and Exit functions were mapped as additional roles.

Jan’91 to Mar’92: Accountant - Network Ltd


Sales Accounting, customer interaction for Refunds, Reconciliation

Handling of different processes includes dealing with external customers for refunds processing and other Accounts and Finance functions.

MIS reporting to Managing Director for daily sales and returns.

Dec 1983 to Jan’91- Accounts Assistant -Straw Products Ltd


Accounts Receivable & Accounts Payable Accounting.

Bank Reconciliation for more than 30 Banks

Fixed Asset Accounting

Finalization of Accounts


Family: Wife, 2 sons and parents

Languages known: English, Hindi, Punjabi

Handphone: +91 971*******


Location Preference: Delhi / NCR (Noida, Gurgaon, Faridabad etc.)

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