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Customer Service Accounts Receivable

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Posted:
November 13, 2017

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BINU BENJAMIN

Contact: UAE: +*** ** *** ****

Skype Id: binubenjamin31

LinkedIn: https://ae.linkedin.com/in/binu-benjamin-b7b84952

E-mail: ac3acf@r.postjobfree.com, ac3acf@r.postjobfree.com

ASPIRING FINANCE & ACCOUNTS PROFESSIONAL

Results oriented professional and offering experience of 10 + years. Can be headhunted for spearheading the efforts across reputed organizations for Leadership Roles and to achieve management vision and goals in planned and stipulated time frame

PROFESSIONAL SYNOPSIS

Enterprising professional, determined to carve a successful career in the field of Accounts receivable, litigation and customer service; last spearheading efforts as Manager – Accounts receivable/credit control with Lusan - UAE.

Proficiency in Accounts Receivable (Billing, Collections, Cash Applications), Credit Control, GL Reconciliation, Litigations and MIS Reporting.

Adept in managing and administering the daily operations and project management activities; coupled with an ability to learn new skills and improve existing capabilities, particularly technology (ERP systems, data warehouse reporting tools, MS Access, advanced Excel, etc.).

Recognized as a proactive individual who can rapidly identify problems, formulate tactical plans, initiate change and implement effective strategies in challenging environments with excellent Relationship Management skills.

Quick learner, energetic and motivated, aspiring to become a sound and successful professional in the areas of my interest. Conceptually strong with an innovative and analytical approach to the work with an eye for detail.

Excellent time management skills with proven ability to work accurately and quickly prioritize, coordinate and consolidate tasks; resilient with a high level of personal integrity and energy experience.

PROFESSIONAL GLIMPSE

Manager – Accounts Receivable/Credit Control

Lusan, Sharjah, UAE. April 2015 – March 2016

Manage all accounting and reconciliation related aspects of receivables tracked in the Global Billing System from recognition through cash collection.

Ensured invoice accuracy preparation and submitted to the appropriate client on a daily basis.

Prepare various reports surrounding the metrics of the sales department: Quarterly sales results, annual forecast and account status reports.

Supervising and reviewing the work of accountants.

Ensure timely submission of invoices and collection of open receivables.

Make sure proper follow-up are done by the team on receivables.

Make sure all payments received are posted on a timely basis.

Ensuring team performance standards are met.

Manager – Accounts Receivable/Credit Control

Accys Management Services, Delhi NCR, India. July 2014 - Dec 2014

Preparation of accounts receivable statements

Debtor/Creditor/Vendor reconciliation.

Reconciliation of invoices/bills & respective ledger accounts.

Ensuring team performance standards are met.

Responsible for data processing, requiring interaction with both internal and external executives.

Follow through on issue in a timely manner.

Follow up with debtors through calls, emails and visits on a day to day basis.

Coordinating with clients for business growth as well as enhancing the existing business relationship.

Responsible for hiring and training the employees.

Conducting monthly aging reviews with the collectors and provide action items to reduce the DSO.

Conduct weekly team meetings to share information, respond to issues and avoid escalation.

Develop action plan for resolution of outstanding issues.

Band – 7; Credit Control

InterContinental Hotels Group, Delhi NCR, India. May’09 - Jan’13

Transitioned the most critical parts of AR process from Atlanta Georgia BSC to India GSC; received immense appreciation from the higher management on successful transition and stabilization of the process.

Manage all accounting and reconciliation related aspects of receivables tracked in the Global Billing System from recognition through cash collection.

Oversee the detail payment file level reconciliation and monthly Sub ledger to GL reconciliation processes.

Evaluate reconciliation processes continuously to identify and implement continuous improvement initiatives to stream-line existing processes and improve automation through better utilization of systems (i.e. SAP, PeopleSoft, Business Objects, MS Access, etc).

Work closely with External Auditors to ensure timely and successful audits/reviews of the accounts receivable reconciliation.

Proactively review new Global Billing and Payment Processing enhancements to determine the impact to the account receivable reconciliation process and then managing any process/system changes as appropriate.

Ensured that all computerized aspects of Accounts Receivable are operating efficiently and effectively to ensure proper fee calculation and billing.

Reviewed and assisted with problem areas related to monthly invoices to contract

Ensured invoice accuracy preparation and submitted to the appropriate client by the tenth of each month.

Reviewed aged receivables, prepared and submitted recommendations on write-off of bad debts.

Work on four sided reconciliations of IHG travel agent commission program linked with more than 67,000 travel agents who book with 4,480 hotels of IHG

Partner with IHG legal department in handling litigations and legal proceedings for terminated properties.

Ensure legal packages of terminated properties are send to attorneys.

Work together with IHG management, legal team and the customers on negotiating the outstanding debt.

Tracking bad debt recovery status with the legal team.

AR-Specialist – Global Finance & Accounts

Keane, Delhi NCR, India. Jun’06 - Jul’08

Responsible for handling a team of three collectors.

Researches on discrepancies in payments and internal adjustments through direct contact with branch and client.

Present and review financial reports (e.g.: account or contract reconciliation) with internal clients to communicate and resolve status of financial commitments

Responsible for handling cash receipt and credit memo reconciliation of assigned accounts.

Present prepared reconciliations to the necessary parties, as support, to resolve discrepancies.

Prepare accounts receivable adjustments or initiate refund checks for overpayments made

Prepare MIS reports

Develop action plan for resolution of outstanding issues

Develop and maintain strong client relationship.

Coaching individual team members in presentation and communication skills, supporting each member’s growth and career development.

Directed month end production meetings, generated forecasts, and set performance milestones to ensure accuracy and timeliness of month end deliverables.

Facilitated weekly team meetings to share information, respond to issues and avoid escalation.

Communicate effectively with team members and internal groups

Respond quickly and accurately to requests in a high volume, time sensitive activity

Monitor, analyse and report on performance, identify trends and make recommendations to improve the performance of the process

Team Leader - Customer service & Collections

Perfexa Solutions, Delhi NCR, India. Oct’05 – Jun’06

Worked as a Team Leader - customer service/Collections - GTC Telecom.

Responsible for handling a team of ten collectors.

Responsible for collection and reconciliation on assigned accounts.

Work closely with the client and the customer to clear all reconciling items.

Develop and maintain strong client relationship.

Monitor agent performance (in Quality Monitoring and Customer Experience area) according to agreed standards and take necessary action to communicate, advise and assist according to performance levels.

Coaching individual team members in presentation and communication skills, supporting each member’s growth and career development.

Motivate team members to achieve the targets

Executive – Customer service

TeleTech, Delhi NCR, India. Sep’04 – Oct’05

Worked as customer care executive for an US inbound campaign named Circuit City.

Responsible for providing customer service for online as well as store customers.

Assisting clients in placing orders online. Tracking packages and make sure that the products are delivered on time. Also provide offers and discounts as per the policy to retain clients.

Develop and maintain strong customer relationship.

Research and reconciliation on client issues and provide satisfactory resolutions.

Responsible for providing customer service and retaining the customers.

ACADEMIC CREDENTIALS

MBA (Finance), ICFAI Pursuing

BBA (Business Administration), Alagappa University 2006

Six Sigma Green Belt, IACT 2012

IT Skills:

Familiar with PeopleSoft, Oracle, SAP, Tally, Linton Shaffer, JDEdwards

Well versed with Windows, MS-Office and Internet applications

PERSONAL DOSSIER

Date of Birth: 30th Jan, 1979;

Gender: Male;

Nationality: Indian;

Religion: Christian;

Marital Status: Married;

Languages Known: English, Hindi, Malayalam & Tamil;

References: Available on request.



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