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Customer Service Social Media

San Antonio, Texas, United States
November 14, 2017

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Diane Rodriguez

Phone: 210-***-**** Email:

Professional Summary

Maximize my experience, skills and quality assurance productivity along with working knowledge and educational background to a challenging position with growth potential in a goal-oriented environment, achieving individual and team performance goals.

Education and Training

General lines Agent Life, Accident, Health and Hmo Exp: 2018

Property and Casualty line Exp: 2019

Associate of applied science San Antonio college

Major: Drafting and Design

Military Experience

united States Army

Fixed and Field Communications Specialist/ Logistics Specialist

Skills & Abilities


Effective problem-solving and decision making abilities. Implement plans to achieve set organizational team and individual goals. Target oriented. Ability to understand people and make them understand. Provide clear objectives, mentoring and coaching. Supervise diverse teams of employees and provide guidance.


Confident and authoritative speaker, strong presentation skills. Confidence in my own abilities. Personal ambition. Resilience and persistence. Exemplary Customer Service skills.


Excellent verbal, listening and written communication skills, developed through various customer service positions, retail, supervisory and management experience. Provided customer service for Citibank Social Media campaigns including Facebook and Twitter, Social media engagement, Chat and live face to face support.

Office skills

Proficient computer literacy proven through work experience in banking, office, production, administrative and clerical duties. Reconciled processed work, charges, expenses. Resolve purchase orders, invoices or payment discrepancies. Prepared and processed employee payroll. Collected outstanding debts.

Customer Service

Exemplary customer service skills. Twenty-five years’ experience in customer service with both internal and external clients in several different roles as well as face to face interactions. Skilled in assessing and meeting the needs of the client.

Relevant Work Experience

Product and Technical Support Apple/Atento Aug 2017 – Present

Healthcare Communication and Sales Agents Connexion Point Sep 2016 – Dec 2016

A/P clerk Express employment professionals Apr 2016 – Sep 2016

Health and life insurance agent Alorica Jul 2015 – Dec 2015

Management/superviser Citibank Jun 2000 – Oct 2014

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