Diane Rodriguez
Phone: 210-***-**** Email: ac3a8v@r.postjobfree.com
Professional Summary
Maximize my experience, skills and quality assurance productivity along with working knowledge and educational background to a challenging position with growth potential in a goal-oriented environment, achieving individual and team performance goals.
Education and Training
General lines Agent Life, Accident, Health and Hmo Exp: 2018
Property and Casualty line Exp: 2019
Associate of applied science San Antonio college
Major: Drafting and Design
Military Experience
united States Army
Fixed and Field Communications Specialist/ Logistics Specialist
Skills & Abilities
Management
Effective problem-solving and decision making abilities. Implement plans to achieve set organizational team and individual goals. Target oriented. Ability to understand people and make them understand. Provide clear objectives, mentoring and coaching. Supervise diverse teams of employees and provide guidance.
Sales
Confident and authoritative speaker, strong presentation skills. Confidence in my own abilities. Personal ambition. Resilience and persistence. Exemplary Customer Service skills.
Communication
Excellent verbal, listening and written communication skills, developed through various customer service positions, retail, supervisory and management experience. Provided customer service for Citibank Social Media campaigns including Facebook and Twitter, Social media engagement, Chat and live face to face support.
Office skills
Proficient computer literacy proven through work experience in banking, office, production, administrative and clerical duties. Reconciled processed work, charges, expenses. Resolve purchase orders, invoices or payment discrepancies. Prepared and processed employee payroll. Collected outstanding debts.
Customer Service
Exemplary customer service skills. Twenty-five years’ experience in customer service with both internal and external clients in several different roles as well as face to face interactions. Skilled in assessing and meeting the needs of the client.
Relevant Work Experience
Product and Technical Support Apple/Atento Aug 2017 – Present
Healthcare Communication and Sales Agents Connexion Point Sep 2016 – Dec 2016
A/P clerk Express employment professionals Apr 2016 – Sep 2016
Health and life insurance agent Alorica Jul 2015 – Dec 2015
Management/superviser Citibank Jun 2000 – Oct 2014