Royale L. Terry

** ** **** ***** #*

Cape Coral, FL 33909

ac3a74@r.postjobfree.com

239-***-****

Personal Statement

I am a hard worker, and I also learn fast. I like to strive to do my best in everything I am involved in. I have excellent customer and personal skills. Critical thinking and time management are my strong suits. I can work as part of a team as well as working alone to complete any task. I would be delighted if you were to consider my resume for employment.

Work Experience

(July 2006-Current)

Coast Dental, 4010 W Boy Scout Blvd. Suit 1100, Tampa, FL 33607 Receptionist/Learning Peer

My duties included the following:

-Training newly hired employees on dental insurances, and how to navigate through the dental software

-Calling on claims

-Scheduling appointments

-Prepare claim forms for dental insurances

-Greet patients

-Register new patients according to the dental office protocols

-Assist patients to complete all necessary forms and documentation

-Verify and update patient information

-Answer and manage incoming calls

-Respond and comply to requests for information

-Confirm upcoming appointments

-Fill in cancellations and no-shows

-Organize referrals to other medical and dental specialist

-Collect payments from patients

-Prepare and mail billing statements

-Enter payments into the computer from insurance companys

-Assist in making treatment plans

-Blood draws for dental procedures

Education

Estero High School, Estero, FL (June 1990-1994)

Graduated with a High School Diploma

Tallahassee Community College (June 1996-1998)

Edison State College, Fort Myers, FL (June 1998-2014) Associate in Arts Degree Completed Degree

June 2014

Diplomas/Certifications

High School Diploma June 1994

Associate in Arts Degree June 2014

CPR-BLS Adults, Children, Infants, with AED August 2017 HIV/AIDS 4hours online August 2017

Bloodborne pathogens 2 hour online August 2017

Phlebotomy Certification (Certificate # 0552) August 2017 National Certificate in Phlebotomy (MEDCA) October 2017 References: Will be available upon request

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