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Operations Manager Social Media

Bengaluru, Karnataka, India
November 14, 2017

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House no: ***, Behind Manasa Trinity Hospital

Yelahanka new town, Bangalore, India, pin: 560064

Mobile No: +91-998*******, 755*******



An energetic, ambitious and enthusiastic professional, having prior experience with running an entire Operation’s team in an e-Commerce company alongside Customer Support, Client Relationship, Logistics

& Key-accounts management in B2C and B2B industries across various markets and streams. Possess commercial awareness and excellent presentation, verbal communication and organizational skills. PROFESSIONAL EXPERIENCE:

Live Your Sport Retail Private Limited. From 08/02/17 (Present) Operations Manager (Logistics & Warehousing)

Live Your Sport is an online one-stop shop and community committed to helping sports and fitness lovers find the best equipment and gain insight into various aspects of health, injury and recovery. Founded by India's top professional squash players. Responsibilities:

Lead day to day warehouse, order fulfilment and dispatch operations

Preparing monthly inventory related reports

Supervision, coordination and planning of daily logistics operation.

Liaison with Government Authorities Excise, Customs etc.

Co- ordination with Marketing, SCM-Planning, Production & QA

Periodical MIS related to the function

Procurements, importing and exporting of goods internationally

ValueCart. From 10/03/16 to 30/11/16

Operations and Customer Experience (E-commerce)

This is India's fastest growing Re-Commerce Start-up and one of the largest online stores selling Unboxed & Refurbished mobile phones at great discounts, with warranty and after sales service. Responsibilities:

Handle the everyday e-Commerce operations viz. order management, logistics, payments, returns and overall reconciliations across all platforms.

Liaise with vendors viz.

• Logistics - Gojavas, Delhivery, Blue Dart, DotZot (DTDC) & GoPigeon

• Financial – PayUMoney & ZestMoney EMI

• Marketplaces – eBay India, ShopClues & Amazon India

• Service centers – Regenersis

Assist with customer support by ensuring a pleasant experience; handling queries

& escalations via calls, emails, marketplaces, social media channels etc.

Report operational & related financial data on a regular basis; closely monitor and support the finance team with relevant data to be tabulated in book of accounts


Indulge in catalogue management, digital marketing and related social media promotions, email marketing, content writing, website monitoring etc. ACADEMIC QUALIFICATIONS:

• Bachelor of engineering in electronics & communication engineering, University Of VTU Belgaum, 2011-15


• Good Working Ability With MS Office Suite

• Proficient with Windows O.S & Functional with Linux based O.S

• Video / Graphic Editing Software : Adobe Premiere Pro CS6, Ulead Video Studio PERSONAL DETAILS:


Nationality : Indian

Date of Birth : 15th February 1993

Languages known : English, Hindi, Tamil, kannada and Malayalam Email Address :

Mobile Number : +91-998*******, 755*******

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