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Customer Service Microsoft Office

Location:
District Heights, Maryland, 20747, United States
Posted:
January 31, 2018

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DIAMOND CLEA

**** * *** *** ***

District Heights, MD 20747

202-***-****

SUMMARY

* ***** ** *********** ************** Assistant and/or Secretary, to apply customer service and communication skills.

Scheduling and coordinating conferences/meetings, travel arrangements.

Answering/screening all calls from customers regarding their inquiries.

Assist in resolving any administrative problems.

Maintain and organize files, paperwork, handbooks, and confidential information.

Creates and modifies various documents using Microsoft Office.

SKILLS

3+ years customer service experience

Strong verbal and written communication skills

Strong Interpersonal skills

Strong Organizational skills

Ability to multi task

Experience with data entry, record keeping, and filing

Proficient in Microsoft Office suite

Social Media Management (Facebook, Twitter, Instagram, Pinterest, LinkedIn)

Solid knowledge of general office procedures.

Ability to work independently and as part of a team.

PROFESSIONAL EXPERIENCE

United Cuts Landscaping 05/2014 - 01/2017

Administrative Assistant

Coordinate and maintain records for staff.

Handle requests for information and data.

Open, sort, and distribute incoming memos, drafts, and emails.

Creates and modifies various documents using Microsoft Office.

Answer calls from customers regarding their inquiries.

Assist in resolving any administrative problems.

Support all visitors.

Calendar Management

Scheduling appointments

OTHER EXPERIENCE

Nike (Part time) 09/2016 - Present

Sales Associate

Serve as the first point of contact for customers visiting the store and provide exceptional customer service.

Secure sales by engaging customers with friendly customer service to uncover footwear needs.

Comply with all company rules/procedures and policies/guidelines.

Maintain a clean and safe work environment; to include store front and stock areas.

Assist store managers with markdowns, floor sets, and merchandising.

JCPenney 07/2015 - 08/2016

Sales Associate

Assisted the company in obtaining and increasing sales by engaging customers with friendly customer service and utilizing strategies such as upselling and cross selling.

Accurately operated cash registers, when required, collecting proper payment following company security procedures and retaining proper change for a variety of transactions.

Complied with company rules/procedures and policies/guidelines.

Assisted store managers with markdowns, floor sets, and merchandising.

EDUCATION

Potomac High School

High School Diploma

Prince George’s Community College

Still Attending

Major: Business Management

ASSOCIATIONS

Student Government Association (SGA) 2012-2014

Honor Roll Student (2010-2014)

Teacher’s Aide (2013-2014)

REFERENCES

Webb Jordan 202-***-****

Casandra Depalma 347-***-****

Andrea Johnson 301-***-****

Reanna Gales 662-***-**** or ac39us@r.postjobfree.com



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