Customer Service Microsoft Office
Resume:
DIAMOND CLEA
District Heights, MD 20747
SUMMARY
* ***** ** *********** ************** Assistant and/or Secretary, to apply customer service and communication skills.
Scheduling and coordinating conferences/meetings, travel arrangements.
Answering/screening all calls from customers regarding their inquiries.
Assist in resolving any administrative problems.
Maintain and organize files, paperwork, handbooks, and confidential information.
Creates and modifies various documents using Microsoft Office.
SKILLS
3+ years customer service experience
Strong verbal and written communication skills
Strong Interpersonal skills
Strong Organizational skills
Ability to multi task
Experience with data entry, record keeping, and filing
Proficient in Microsoft Office suite
Social Media Management (Facebook, Twitter, Instagram, Pinterest, LinkedIn)
Solid knowledge of general office procedures.
Ability to work independently and as part of a team.
PROFESSIONAL EXPERIENCE
United Cuts Landscaping 05/2014 - 01/2017
Administrative Assistant
Coordinate and maintain records for staff.
Handle requests for information and data.
Open, sort, and distribute incoming memos, drafts, and emails.
Creates and modifies various documents using Microsoft Office.
Answer calls from customers regarding their inquiries.
Assist in resolving any administrative problems.
Support all visitors.
Calendar Management
Scheduling appointments
OTHER EXPERIENCE
Nike (Part time) 09/2016 - Present
Sales Associate
Serve as the first point of contact for customers visiting the store and provide exceptional customer service.
Secure sales by engaging customers with friendly customer service to uncover footwear needs.
Comply with all company rules/procedures and policies/guidelines.
Maintain a clean and safe work environment; to include store front and stock areas.
Assist store managers with markdowns, floor sets, and merchandising.
JCPenney 07/2015 - 08/2016
Sales Associate
Assisted the company in obtaining and increasing sales by engaging customers with friendly customer service and utilizing strategies such as upselling and cross selling.
Accurately operated cash registers, when required, collecting proper payment following company security procedures and retaining proper change for a variety of transactions.
Complied with company rules/procedures and policies/guidelines.
Assisted store managers with markdowns, floor sets, and merchandising.
EDUCATION
Potomac High School
High School Diploma
Prince George’s Community College
Still Attending
Major: Business Management
ASSOCIATIONS
Student Government Association (SGA) 2012-2014
Honor Roll Student (2010-2014)
Teacher’s Aide (2013-2014)
REFERENCES
Webb Jordan 202-***-****
Casandra Depalma 347-***-****
Andrea Johnson 301-***-****
Reanna Gales 662-***-**** or ***********@*****.***
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