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Customer Service Accounting

Edmonton, Alberta, Canada
January 31, 2018

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Dina El-Mabhouh Senior Accountant

**** **** ******, ** -********, AB. Email: – Cell:780-***-****; 780-***-****

To employ my knowledge and experience for more than 10 years of accounting experience in the Oil and Gas, Financing, construction and Manufacturing sectors. Has contracted for large publicly traded and privately-owned organizations for the past 10 years. Enjoys working in the field and has worked on several remote sites in both intermediate and senior roles. Experience includes general accounting, cost accounting (projects), budgeting, reporting, payroll, revenue, marketing and treasury accounting., while gaining knowledge of new kills and expertise through out working toward a Professional Accounting Designation of CPA. (PEP)


Senior Accountant

K & R Tax Services Ltd- June,2016 - Current St. Albert

Duties: -

Prepare annual working paper files and draft financial statements for small business.

Coordinate strict reporting deadlines with overall workload.

Maintain accounting software system.

Assist in Corporate management:

Enter purchase details: lot inventory, payable balance, payments

Project cash flow requirements for deposits and lot payouts

Ensure accurate and timely lot payouts/deadlines

Manage security deposits and Letters of Credit

Assistance with budget preparation

Managing all special projects as assigned.

Preparing financial reports by compiling information and utilizing appropriate accounting control procedures.

Ensuring financial information is complete and accurate.

Reviewing accounts and ensuring that financial information reconciles to the general ledger,

Preparing and presenting finance related reporting to General Managers, implementation of accounting policies &procedures.

Assist in the preparation of external reporting requirements and reports to owners/managers for internal reporting as needed.

Additional AP/AR/GST Accounting duties

Minor filing duties, including preparing files and hangers.

Minor office duties (ordering paper supplies, etc)

Managing the information flow; and responding to client queries;

Train and assist junior staff in file prep and bookkeeping;

Preparation of corporate, personal, estate & trust tax returns

Complete, independently or in a team, client’s engagements using in-depth accounting knowledge and knack for understanding clients’ pain points within their industries.

General Accountant (Contract)

Fast Track Capital and Real Estate Group - March 2014 to June 2015- St. Albert


Provide technical accounting advice within area of expertise to functional or operational area

Manage all accounting operations including Billing, A/R, A/P, GL and Counsel, Cost Accounting, Inventory Accounting and Revenue Recognition

Process new purchase agreements, tracking/filing of purchase agreements.

Track lot details and payment requirements

Support month-end and year-end close process.

Develop and document business processes and accounting policies to maintain and strengthen internal control.

Prepares asset, liability, and capital account entries by compiling and analyzing account information.

Summarizes current financial status by collecting information; preparing balance sheet, profit and loss statement, and other reports.

Reconciles financial discrepancies by collecting and analyzing account information.

Secures financial information by completing data base backups.

Prepares payments by verifying documentation, and requesting disbursements.

Answers accounting procedure questions by researching and interpreting accounting policy and regulations.

Complies with federal, state, and local financial legal requirements by studying existing and new legislation, enforcing adherence to requirements, and advising management on needed actions.

Maintains customer confidence and protects operations by keeping financial information confidential.

Assist with researching/applying/refunding unapplied payments -Create and update process flow documentations.

Maintained and reports on the Corporate budget.

Monitored current and past performance, including funding adjustments to facilitate changing requirements.

Intermediate Accountant(Contract)

Landmark Group of Builders Ltd - December 2013 to March 2014-EDMONTON


Ensure timely and accurate recording of intercompany transactions

Coordinate settlement of intercompany transactions

Perform account reconciliations and analysis both legal entity and consolidated

prepare reconciliation of general ledger accounts

Assist with preparation of annual operating budgets and tracked expenses against all assigned standard PO's as well as Approved Releases against all

Maintained and provided proper documentation for quarterly finance audits.

Account Receivable Agent (contract)



Providing customer service regarding collection issues, process customer refunds, process and review account adjustments, resolve client discrepancies& short payments.

Responsible for monitoring and maintaining assigned accounts - Customer calls, account adjustments, small balance write off, customer reconciliations & processing credit note

Accountable for reducing delinquency for assigned accounts.

Advise customers of necessary actions and strategies for debt repayment.

Confer with customers by telephone or in person to determine reasons for overdue payments and to review the terms of sales, service, or credit contracts.

Arrange for debt repayment or establish repayment schedules, based on customers' financial situations.

Record information about financial status of customers and status of collection efforts.

Communicate with customers to pay amounts due on credit accounts, damage claims, or non-payable cheque, or return merchandise.

Notify Credit Manager when customers fail to respond to collection attempts, recommend builders liens.

Perform other assigned tasks and duties necessary to support the Accounting teams and the business controls


Monitored and administered over (2,850) customer accounts for almost $685,577.44.

Initiate collection efforts to successfully boost collections from 45% to 68.43%

Investigated and resolved very challenging aging account

Maintained the best year-to-date % Current AR for 3 months in row

Managed to keep the debt percentage into its minimum target level.


Working toward CPA designation (PEP) 2016-2018

Certificate of Accounting in Accounting BD

Northern Alberta Institute of Technology

September 2010 to October 2011

Master in Banking and finance science -IQAS

Academy of Financial and Banking Science

February 1998 to November 2000

Bachelor in Accounting- CPA Association (PREP)


Proficient in Microsoft Office programs – Advanced excel skills are required for this position

Knowledge of accounting and disclosure standards under Canadian GAAP

Self-starter with a highly energetic, results oriented work style.

Solid team player with a high level of honesty and integrity.

Strong ability to manage change and adoption of innovative and progressive tools, processes and systems.

Proven analytical skills.

Ability to maintain good relations with internal and external partners.

Strong interpersonal, organizational and communication skills.

Strong attention to detail.

Excellent analytical and problem-solving skills.

A focus on customer service.

Self-motivated and goal oriented


Excel (VLOOK Ups, Pivot table, Macro)

Oracle, SAP, Simply Accounting, Sage Timberline, Quick Books, SPIRT, FRED)

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