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Customer Service Project

Location:
Delhi, India
Salary:
20.00lacs
Posted:
January 31, 2018

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Resume:

Curricula vitiate

Name : Indrajit Neogy

Permanent Address : Indrajit Neogy, 107A, Flat No. 2C, Disha, Raja Dinendra Street, Kolkata,PIN : 700006,

Mobile no. 861-***-****, 983-***-****

E-mail Address:ac39ug@r.postjobfree.com

Overall industry experience of close to 31 years

Nearly eleven years of experience in SAP R/3 as a Module Lead & Solution Architect.

Have worked on a variety of projects, like ERP implementation, SAP Upgrade, SAP rollouts and SAP support.

16 years of functional experience in Power Projects, Utilities and in manufacturing. Have very good understanding of business processes in Logistics

Domain knowledge for Utilities, Manufacturing, oil & gas, Aerospace.

Certified PM-CS Consultant

Experienced in developing solutions as lead architect and module lead

Experience in Project management in client facing positions

Experienced in managing SAP offshore projects and managing projects in onsite offshore model.

Very good logical skills suitable for process design, development & implementation.

Strong team orientation with excellent leadership qualities.

Excellent communication skills, presentation and inter personal skills

SAP EXPERTISE

Worked in S/4 HANA 1610 and did configurations in PP-QM area

Worked extensively in PM scenarios as Breakdown Maintenance, Preventive Maintenance, Condition based Maintenance, Refurbishment Management, Order Planning and Control, Maintenance Notification Management, Test Equipment Management

. Certified SAP CONSULTANT (mySAP PLM-Asset Life-Cycle Management Plant Maintenance and Customer Service SAP R/3 Core 4.70).

Implemented extensively on Customer Service Business Scenario with Repair and Return Process.

Worked on different Complex PM-CS Scenario with MRO Business Scenario

Good understanding of integration between PM-CS Module and PP, QM,FI & MM Modules.

Extensively used HP QC tools,

Thorough knowledge on SD Module, Batch Management, Condition records

Worked extensively on Permits ( Process & Technical )

SAP interfacing methodology using IDOC’s, BAPIs, and RFCs.

Good understanding of ABAP/4, experience in user exits, BADI’s.

Inspection at the time of delivery, plan maintenance and stability studies.

worked extensively on integration of QM Module with PP, PM, MM and CO

Having basic knowledge on FIORI

Current Project

Client

DKSH Prototype for S/4 HANA -1610

Location

Kolkata( Worked from Off-shore )

Duration

January 2017– May 2017

Project

PP,QM,SD

Position

Module Lead

Contribution

A prototype was made for DKSH in HANA Client for demo.

Detailed configuration was done for PP Module in below area

PP / QM/ Process manufacturing.

Sales and Operations Planning, Forecasting and Flexible Planning

Characteristics Planning

Material Requirement Planning

MRP Area

Capacity Planning, Production Planning and Product cost planning

Demand Management

Master Recipe

After configuration following master data were created.

Material master (FERT.HALB. ROH)

BOM

Work centre

Master Recipe

Customer

Following end to end loops checked.

Process order was created, good receipts done, sales order created, sales order delivery done. Billing documents created.

Testing was done in end to end in same client for both Process orders and production orders and output checked in Fiori Application.

Client

Pratt and Whitney

Location

Kolkata( Worked from Off-shore )

Duration

November 2016 – till date

Project

PM,CS,FIORI

Position

Module Lead

Contribution

Detailed Design of all PM-CS business processes and its configuration in SAP.

Cross module interaction and integration of various modules with PM-CS.

PM-CS order configurations along with cost configurations

Configurations of Configurable task list

Integration with SAP back end with Fiori

Mapping of certain complex business scenarios. ( Refurbishment Cycle with External Vendor, Equipment Classification for searching facilities)

Developments of different reports and .(Monthly Performance Report, Yearly Performance report, Energy Report, Production Delay Report, Production Run Time Report.

Unit & Integration testing. Preparation of Manuals for Users.

Master Data Upload Programs done with Legacy System Migration Work Bench

Acted as a team leader for interaction with the Implementation team.

Master Data collection, validation and uploading.

Legacy Data Migration and Interface.

Incorporation of enhancements & new requirements

Integration Issues

Environment

ECC 6.0

Experiences in PP-QM Modules

Client

MARTINDALE PHARMA

Location

Kolkata( Worked from On site & Off-shore ),

Duration

September’ 2013 – October 2016

Project

Application Development Management, Support

Position

Module Lead

Contribution

Established over a century ago, Martindale manufacture and supply a complete range of specialty pharmaceutical products – including injectables, pre-filled syringes, ophthalmic drops and ointments, oral solutions and suppositories – as well as a comprehensive portfolio of quality non-pharma products.

Getting knowledge transfer & creating System Information Document

The job involved is to provide support in following modules- PP,QM,MM&WM,SD

Executing new change request created by Business related to QM, PP

The job involves developing Design Specifications including Functional Specifications execution of the configurations and the doing testing in development for Enhancement Projects.

Did various integration end to end testing for their key projects

The Job also involves solving issues raised in Incident Management System in Amulet in PP,QM,WM

The process in which solutions are provided such as Quality Notifications,Quality Certificates,Batch Detrmination System, IDOC redesign, Interface design.

Development of Report for Long Term material Planning

Development of Report for Production Batch Packing

Resolving issues in Production and update in Remedy

Design of various Quality Notifications with authorization control using user status, authorization key and User exit.

Design of configurations for restriction of Automatic Batch determination of FERT and HAWA material types.

Using condition records the customer expected material expiry dates are populated in IDOC through Function module.

Designs of Quality Notifications with different tasks assignment depending on priorities.

Designing of process involving inspection control thru’ QIR and designing of IDOC for interface of Third Party Distribution for changing stock status at Quality Inspection stock.

Designing of MRP Solution for creation of Transfer reservation for Storage Location to Storage Location transfer as well as Plant to Plant transfer while running MRP between two plants .

Desigining a Report for Production Cycle time report using COOISPI data for time consumed in each work center for all the Process orders.

Design a Report on OTIF and also for back order with VA05 output.

Design of Certificate of Analysis, Certificate of Conformity and Certificate of Manufacturing

Environment

ECC 6.0

Project I November’ 2012 to June 2013

Client

Twinnings

Location

Kolkata( Worked from Off-shore )

Duration

Sept. 11- July2012

Project

PM,MM,WM

Position

Module Lead

Contribution

Detailed Design of all PM business processes and its configuration in SAP.

Cross module interaction and integration of various modules with PM Module.

Mapping of certain complex business scenarios. ( Refurbishment Cycle with External Vendor, Equipment Classification for searching facilities)

Developments of different reports and .(Monthly Performance Report, Yearly Performance report, Energy Report, Production Delay Report, Production Run Time Report.

Unit & Integration testing. Preparation of Manuals for Users.

Master Data Upload Programs done with Legacy System Migration Work Bench

Acted as a team leader for interaction with the Implementation team.

Master Data collection, validation and uploading.

Legacy Data Migration and Interface.

Incorporation of enhancements & new requirements

Integration Issues

Environment

ECC 6.0

Project II July’ 2011 to October’2012

Client

MAS( Malaysian Airlines)

Location

Kolkata and NOIDA ( Worked from Off-shore )

Duration

1YEAR SIX MONTHS

Project

MRO and Customer Service

Position

Module Lead

Contribution

Malaysian Airline System Berhad (MYX: 3786), doing business as Malaysia Airlines (abbreviated MAS), is the government-owned flag carrier of Malaysia.

Responsible for Business blueprint validation, Gap Identification, Design, Resolution, Functional Specification, Development, Configuration, testing, and final object delivery.

The job involved is preparing FSDD, configuring business process in SAP iMRO, Unit Testing and Integration Testing, preparing User Manual.

Implementation of iMRO with Customer Repair Service Scenario in Malaysian Arlines System

Implementation of serialized and non serialized Subcontracting scenario

Implementation of ADSUBCON,MEB( Maintenance Event Builder) are part of DIMP

Repair scenario is with Induction of the customer equipment, Inspection of the same, creation of Repair scope with valid Work Instruction (Tasklist), approval of the scope, Maintenance Work execution.Rotable Mangement.

Business scenarios for MRO implemented in MAS

Line Maintenance

Engine Overhaul

Component Repairs

Following configurations were done in Repair scenarios

a)Repair Sales order with Repair item Category b) Service Notification c) Repair type Service order,d) Configuration of Material BOM e) General Maintenance task list f) Creation of Service Product with MM01 transaction and then linking tasklist with OISD transaction with Service Product g) creation of Maintenace Plans.f) TSN and CSN for LLP calculations. g)Creation of catalogues for Notification

Implemented Resource Related Billing.

Used transaction ODP1

a)Usage: Billing and Result Analysis b) Assigning to Debit memo Request c) Selection of different Characteristics for material determination d) Defining of Sources e) Assigning sets to Sources f) Material Determinations

Environment

iMRO release 4.5

Feb’ 2011 to June 2011

Client

Linde

Location

Sweden ( Worked from On-site & Off-shore )

Duration

Feb 10- July 10

Project

Enterprise Asset Management implementation

Position

Module Lead

Contribution

The Linde Group is a world leading gases and engineering company based at Munich Germany with divisions in Western Europe, Americas, Asia & Eastern Europe, and South Pacific & Africa.

Implemented PM-CS module which includes set up for Refurbishment Management system. Created scenario for split valuation in along with all MM & FICO settings

Setting up of split valuation, configuring valuation category & valuation types, did OBYC setting for account assignment.

Configuring different order types, settlement profiles, allocation structure.

Configured different value categories and assigned cost elements groups for capturing order cost.

Configure different types of notification along with catalog profiles.

Developments of different reports and .(Monthly Performance Report, Yearly Performance report, Energy Report, Production Delay Report, Production Run Time Report.

Unit & Integration testing. Preparation of Manuals for Users.

Master Data Upload Programs done with Legacy System Migration Work Bench

Acted as a team leader for interaction with the Implementation team.

Master Data collection, validation and uploading.

Legacy Data Migration and Interface.

Incorporation of enhancements & new requirements

Integration Issues.

Environment

SAP R/3 release 4.6C

Company

GE P&RS

Duration

Oct. 09- October11

Was this a full project lifecycle? Y

Position

SAP PM\CS Functional Consultant

Background

Client’s profile: GE Energy is one of the world’s leading suppliers of power generation and energy delivery technologies in all area of energy delivery technologies

Their business encompasses a complete range of, GE Parts & Repair Services. GE Parts & Repair Services caters the need of GE Energy Pioneer in Steam & Gas Turbines, Motors, Transformers & Switch Gears

This involves Repair Sales order with Repair item Category b) Service Notification c) Repair type Service order,d) Configuration of Material BOM e) General Maintenance task list f) Creation of Service Product with MM01 transaction and then linking tasklist with OISD transaction with Service Product g) creation of Maintenance Plans.

Responsibilities

Responsible for Business blueprint validation, Gap Identification, Design, Resolution, Functional Specification, Development, Configuration, testing, and final object delivery Requirements gathered.

Understanding the business requirement,

Sign off of business blue print document

Providing solution for the identified gaps in the business blue print

Resolution and preparation of Functional Specification

Master data upload using LSMW.

Unit Testing, SIT.

Developments tested and signed off.

End user Manual Preparation.

End user Training

Cut over Data Uploading.

Post Go Live support.

Environment

SAP ECC 6.0,

Project III January-07 – January -08

Client

GE Aviation

Location

USA ( Worked from Off shore )

Duration

Six months

Project

Implementation of SAP IS-A&D

Position

Lead PM Consultant

Contribution

Helped to design a prototype in SAP IS A&D for Pilot Project in GE Aviation.

This involves developing a business blue print for MRO model for GE Aviation and configure same in ECC 5.0 with IS – A&D environment .

Dismantling/Installation of Equipment of a particular Functional Location, with necessary configuartion setting for Transaction IE4N.

Hierarchical Task list was configured to create complex tasklist hierchay

Refurbishment Order was configured for Rotable Management Process

Maintenance Event Builder was configured for creation of order from Notification with Hierarchical Task list

Revisions are configured to assign to a particular Planning Plant

Service Management complex business scenario configured

Did all configurations regarding the Subcontracting Scenarion in MM Module.

Worked on complex subcontracting scenario on Rotable Management,thru’ ADSUBCON

Environment

SAP ECC 6.0, IS- A&D

Project IV August-06 – December-06

Client

GE Seaco.

Location

London ( Onsite)

Duration

Five months

Project

GE Seaco SAP Implementation Project

Position

Integration Manager / Wipro Project Manager

Contribution

GE SEACO is one of the biggest Container Manufacturer in the world. Their business involves Procurement, supplying container on hire, servicing of the containers, repair of the containers.

The PM, CS Module was implemented along with CRM Module.

Did the Configuration setting, Damage Notification,

Repair Notification

Configuration setting for IE4N,

Configuration setting for Maintenance Event Builder

Configuration setting for Refurbishment Order

Configuration of work flow for notification & order.

Gate in Notification, Gate out Notification, On hire Inspection, Off Hire Inspection, Catalogue Management system .

Costed estimate including cost allocation(Damage code, Repair code, Component code Location code, allocation code)

Repair decision Transaction(Work Order Estimate, Notification Estimate, Equipment

Repair approval.

Unit testing & integration testing of BPS

Environment

SAP ECC 5.0, CRM

Environment

ECC 6.0

Client

Ashland

Location

USA ( Worked from Off shore )

Duration

May-07- Dec.10

Project

Application Development and Maintenance Project,Upgrade Project from 3.1I to 6.0

Position

Module Lead

Contribution

Have configuration exposure in PP in Process manufacturing

Trained end-users in SAP - PP and QM modules and has good documentation

skills. Also has experience in SAP R/3 support in PP & QM for major multi-

national company having plants in various countries like US, UK and India

SAP Skill set in PP/QM Central functions

PP / QM/ Process manufacturing.

Sales and Operations Planning, Forecasting and Flexible Planning

Characteristics Planning

Material Requirement Planning

MRP Area

Capacity Planning, Production Planning and Product cost planning

Demand Management

Master Recipe

Production Version

Process Messages Monitoring

PP-QM Integration

PP-MM Integration

QM Skills

QM in Production / Procurement / Sales

Quality Planning

Inspection Plans, Material Specification, Inspection Lot, Sampling scheme

Link of Class characteristics with Inspection characteristics,

Transferring result recording value to the class characteristics

value with Batches

Dynamic Modification Rule

Quality Certificates

Quality Notification

Test Equipment Management

Batch Management

Periodic inspection for Shelf life material

Condition Records

Customer complaint management

Central Functions

Engineering Change management

Document Management System

Variant Configuration and Material Variant

Environment

SAP ECC 6.0, SAP 3.1i

Project V September’ 2005 to June’ 2006

Client

Ruchi Steel

Location

India

Duration

Nine months

Project

Implementation of SAP ECC 5.0 in Ruchi Steel

Position

Lead Consultant PM Module

Contribution

oDetailed Design of all PM business processes and its configuration in SAP.

oCross module interaction and integration of various modules with PM.

oMapping of certain complex business scenarios.( Refurbishment Cycle with External Vendor, Equipment Classification for searching facilities)

oDevelopments of different reports and .(Monthly Performance Report, Yearly Performance report, Energy Report, Production Delay Report, Production Run Time Report.

oUnit & Integration testing. Preparation of Manuals for Users.

Master Data Upload Programs done with Legacy System Migration Work Bench

oActed as a team leader for interaction with the Implementation team.

oMaster Data collection, validation and uploading.

Legacy Data Migration and Interface.

oIncorporation of enhancements & new requirements

Integration Issues.

o Cut-over / Go-Live / Post Go-Live Support

Extend post-implementation support to the end-users in SAP and provide end-user training.

Environment

ECC 5.0

Project VI November’ 2002 to March’2005

Client

SABIC Saudi Arabia

Location

Saudi Arabia

Duration

2 years 5 months

Project

SAP FANAR PROJECT

Position

Core Team Member for PM

Contribution

oGAS SABIC SAUDI ARABIA is one of the largest producers of industrial gases having their manufacturing bases in Western Province at Yanbu and Eastern Province at Jubail under the flagship of Saudi Basic Industries Corporation.

oDefine GAS’s Business process with reference to Performance Testing requirement and Identifying the processes for selected transactions in PM in consultation with the Implementation team.

oPreparation of transactional data for testing the selected transactions.

oAs a PM core team member, Self was responsible for mapping of all the plants’ Maintenance Management Business Processes in SAP R/3 (Enterprise Version) system.

oBlueprint documentation

oDesign of Organization structure.

oDetailed Design of all PM business processes and its configuration in SAP.

oAs Equipment, Functional Location, Notification Process, Order Process, Maintenance Planning, Catalogue Management, Work Clearance Management,Classifications, PMIS

oCross module interaction and integration of various modules with PM.

oMapping of certain complex business scenarios.

oDevelopments of different reports and forms.

oUnit & Integration testing.

oMaster Data Upload Programs.

oActed as a team leader for interaction with the Implementation team.

oAs part of skills enhancement program, developed a prototype project based on real life scenario with FI, PP, MM & PM modules.

oJointly prepared Business Blue Print document for PM processes.

oMaster Data collection, validation and uploading.

oLegacy Data Migration and Interface.

oIncorporation of enhancements & new requirements

oIntegration Issues. Cut-over / Go-Live / Post Go-Live Support

oExtend post-implementation support to the end-users in SAP and provide end-user training.

Key Challenge

oInteracting with the FANAR Team to explain the Business requirement for Blue printing

Environment

SAP R/3 4.7

Project VII January’ 2000 to May’ 2002

Client

ITC ( INDIA TOBACCO COMPANY)

Location

India.

Duration

29 months

Project

Implementation of Project Sapling

Position

Core Team Member for PM Module

Contribution

oThe job involved making Plant Maintenance Data Harmonization among all four manufacturing bases

oDefine ITC’s Business process with reference to Performance Testing requirement and Identifying the processes for selected transactions in PM in consultation with the Implementation team. (PRICE WATER HOUSE)

oPreparation of transactional data for testing the selected transactions.

oAs a PM core team member, Self was responsible for mapping of all the four plants Plant Maintenance Management Business Processes in SAP R/3 (Enterprise Version) system.

oBlueprint documentation

oDesign of Organization structure.

oDetailed Design of all PM business processes and its configuration in SAP.

oCross module interaction and integration of various modules with PM.

Environment

SAP R/3 4.6 C

OTHER EXPERIENCE

Bhaba Atomic Research Center

Scientific Officer “C” / Scientific Officer “D”

August 1985 to February 1991

Worked on Operation & Maintenance of Nuclear Power Plant

Tata Iron & Steel Co.

Assistant Project Manager

February 1991 to June 1995

Worked on Power Plant Projects & Operation and Maintenance

ITC

Manager( Engineering)

June 1995 – May 2002

Worked on Projects & Operation and Maintenance

EDUCATION

Bachelor of Engineering (B.E) Electrical

Jadavpur University, Kolkata, West Bengal,India

Certification – Detail

–Certified SAP CONSULTANT (mySAP PLM-Asset Life-Cycle Management Plant Maintenance SAP R/3 Core 4.70).

TRAINING

Sr.no.

Details of Training

Duration

1

Training in Nuclear Engineering in BARC Training School Trombay

1 year

2

Simulator Training on 500Mw unit in Tata Power Bombay

2 months

3

Training on Power System Protection PETS Neyvelli

15 days

4

Training on VCBs BHEL Bhopal

15 days

5

Effective Manager Human Resource ITC Corporate

15 days

6

EHS Training EHS ITC Corporate

15 days

7

Role & Identity of an effective manager ISISD Ahemdabad

15 days

8

SAP PM MODULE Training by Price Water House

15 days

9

SAP PM MODULE Training by FANAR Saudi Arabia

15 days

10

SAP PM MODULE Training by Siemens Information System Limited

30 days

1.



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