Customer Service Project
Resume:
Curricula vitiate
Name : Indrajit Neogy
Permanent Address : Indrajit Neogy, 107A, Flat No. 2C, Disha, Raja Dinendra Street, Kolkata,PIN : 700006,
Mobile no. 861-***-****, 983-***-****
E-mail Address:******@*****.***
Overall industry experience of close to 31 years
Nearly eleven years of experience in SAP R/3 as a Module Lead & Solution Architect.
Have worked on a variety of projects, like ERP implementation, SAP Upgrade, SAP rollouts and SAP support.
16 years of functional experience in Power Projects, Utilities and in manufacturing. Have very good understanding of business processes in Logistics
Domain knowledge for Utilities, Manufacturing, oil & gas, Aerospace.
Certified PM-CS Consultant
Experienced in developing solutions as lead architect and module lead
Experience in Project management in client facing positions
Experienced in managing SAP offshore projects and managing projects in onsite offshore model.
Very good logical skills suitable for process design, development & implementation.
Strong team orientation with excellent leadership qualities.
Excellent communication skills, presentation and inter personal skills
SAP EXPERTISE
Worked in S/4 HANA 1610 and did configurations in PP-QM area
Worked extensively in PM scenarios as Breakdown Maintenance, Preventive Maintenance, Condition based Maintenance, Refurbishment Management, Order Planning and Control, Maintenance Notification Management, Test Equipment Management
. Certified SAP CONSULTANT (mySAP PLM-Asset Life-Cycle Management Plant Maintenance and Customer Service SAP R/3 Core 4.70).
Implemented extensively on Customer Service Business Scenario with Repair and Return Process.
Worked on different Complex PM-CS Scenario with MRO Business Scenario
Good understanding of integration between PM-CS Module and PP, QM,FI & MM Modules.
Extensively used HP QC tools,
Thorough knowledge on SD Module, Batch Management, Condition records
Worked extensively on Permits ( Process & Technical )
SAP interfacing methodology using IDOC’s, BAPIs, and RFCs.
Good understanding of ABAP/4, experience in user exits, BADI’s.
Inspection at the time of delivery, plan maintenance and stability studies.
worked extensively on integration of QM Module with PP, PM, MM and CO
Having basic knowledge on FIORI
Current Project
Client
DKSH Prototype for S/4 HANA -1610
Location
Kolkata( Worked from Off-shore )
Duration
January 2017– May 2017
Project
PP,QM,SD
Position
Module Lead
Contribution
A prototype was made for DKSH in HANA Client for demo.
Detailed configuration was done for PP Module in below area
PP / QM/ Process manufacturing.
Sales and Operations Planning, Forecasting and Flexible Planning
Characteristics Planning
Material Requirement Planning
MRP Area
Capacity Planning, Production Planning and Product cost planning
Demand Management
Master Recipe
After configuration following master data were created.
Material master (FERT.HALB. ROH)
BOM
Work centre
Master Recipe
Customer
Following end to end loops checked.
Process order was created, good receipts done, sales order created, sales order delivery done. Billing documents created.
Testing was done in end to end in same client for both Process orders and production orders and output checked in Fiori Application.
Client
Pratt and Whitney
Location
Kolkata( Worked from Off-shore )
Duration
November 2016 – till date
Project
PM,CS,FIORI
Position
Module Lead
Contribution
Detailed Design of all PM-CS business processes and its configuration in SAP.
Cross module interaction and integration of various modules with PM-CS.
PM-CS order configurations along with cost configurations
Configurations of Configurable task list
Integration with SAP back end with Fiori
Mapping of certain complex business scenarios. ( Refurbishment Cycle with External Vendor, Equipment Classification for searching facilities)
Developments of different reports and .(Monthly Performance Report, Yearly Performance report, Energy Report, Production Delay Report, Production Run Time Report.
Unit & Integration testing. Preparation of Manuals for Users.
Master Data Upload Programs done with Legacy System Migration Work Bench
Acted as a team leader for interaction with the Implementation team.
Master Data collection, validation and uploading.
Legacy Data Migration and Interface.
Incorporation of enhancements & new requirements
Integration Issues
Environment
ECC 6.0
Experiences in PP-QM Modules
Client
MARTINDALE PHARMA
Location
Kolkata( Worked from On site & Off-shore ),
Duration
September’ 2013 – October 2016
Project
Application Development Management, Support
Position
Module Lead
Contribution
Established over a century ago, Martindale manufacture and supply a complete range of specialty pharmaceutical products – including injectables, pre-filled syringes, ophthalmic drops and ointments, oral solutions and suppositories – as well as a comprehensive portfolio of quality non-pharma products.
Getting knowledge transfer & creating System Information Document
The job involved is to provide support in following modules- PP,QM,MM&WM,SD
Executing new change request created by Business related to QM, PP
The job involves developing Design Specifications including Functional Specifications execution of the configurations and the doing testing in development for Enhancement Projects.
Did various integration end to end testing for their key projects
The Job also involves solving issues raised in Incident Management System in Amulet in PP,QM,WM
The process in which solutions are provided such as Quality Notifications,Quality Certificates,Batch Detrmination System, IDOC redesign, Interface design.
Development of Report for Long Term material Planning
Development of Report for Production Batch Packing
Resolving issues in Production and update in Remedy
Design of various Quality Notifications with authorization control using user status, authorization key and User exit.
Design of configurations for restriction of Automatic Batch determination of FERT and HAWA material types.
Using condition records the customer expected material expiry dates are populated in IDOC through Function module.
Designs of Quality Notifications with different tasks assignment depending on priorities.
Designing of process involving inspection control thru’ QIR and designing of IDOC for interface of Third Party Distribution for changing stock status at Quality Inspection stock.
Designing of MRP Solution for creation of Transfer reservation for Storage Location to Storage Location transfer as well as Plant to Plant transfer while running MRP between two plants .
Desigining a Report for Production Cycle time report using COOISPI data for time consumed in each work center for all the Process orders.
Design a Report on OTIF and also for back order with VA05 output.
Design of Certificate of Analysis, Certificate of Conformity and Certificate of Manufacturing
Environment
ECC 6.0
Project I November’ 2012 to June 2013
Client
Twinnings
Location
Kolkata( Worked from Off-shore )
Duration
Sept. 11- July2012
Project
PM,MM,WM
Position
Module Lead
Contribution
Detailed Design of all PM business processes and its configuration in SAP.
Cross module interaction and integration of various modules with PM Module.
Mapping of certain complex business scenarios. ( Refurbishment Cycle with External Vendor, Equipment Classification for searching facilities)
Developments of different reports and .(Monthly Performance Report, Yearly Performance report, Energy Report, Production Delay Report, Production Run Time Report.
Unit & Integration testing. Preparation of Manuals for Users.
Master Data Upload Programs done with Legacy System Migration Work Bench
Acted as a team leader for interaction with the Implementation team.
Master Data collection, validation and uploading.
Legacy Data Migration and Interface.
Incorporation of enhancements & new requirements
Integration Issues
Environment
ECC 6.0
Project II July’ 2011 to October’2012
Client
MAS( Malaysian Airlines)
Location
Kolkata and NOIDA ( Worked from Off-shore )
Duration
1YEAR SIX MONTHS
Project
MRO and Customer Service
Position
Module Lead
Contribution
Malaysian Airline System Berhad (MYX: 3786), doing business as Malaysia Airlines (abbreviated MAS), is the government-owned flag carrier of Malaysia.
Responsible for Business blueprint validation, Gap Identification, Design, Resolution, Functional Specification, Development, Configuration, testing, and final object delivery.
The job involved is preparing FSDD, configuring business process in SAP iMRO, Unit Testing and Integration Testing, preparing User Manual.
Implementation of iMRO with Customer Repair Service Scenario in Malaysian Arlines System
Implementation of serialized and non serialized Subcontracting scenario
Implementation of ADSUBCON,MEB( Maintenance Event Builder) are part of DIMP
Repair scenario is with Induction of the customer equipment, Inspection of the same, creation of Repair scope with valid Work Instruction (Tasklist), approval of the scope, Maintenance Work execution.Rotable Mangement.
Business scenarios for MRO implemented in MAS
Line Maintenance
Engine Overhaul
Component Repairs
Following configurations were done in Repair scenarios
a)Repair Sales order with Repair item Category b) Service Notification c) Repair type Service order,d) Configuration of Material BOM e) General Maintenance task list f) Creation of Service Product with MM01 transaction and then linking tasklist with OISD transaction with Service Product g) creation of Maintenace Plans.f) TSN and CSN for LLP calculations. g)Creation of catalogues for Notification
Implemented Resource Related Billing.
Used transaction ODP1
a)Usage: Billing and Result Analysis b) Assigning to Debit memo Request c) Selection of different Characteristics for material determination d) Defining of Sources e) Assigning sets to Sources f) Material Determinations
Environment
iMRO release 4.5
Feb’ 2011 to June 2011
Client
Linde
Location
Sweden ( Worked from On-site & Off-shore )
Duration
Feb 10- July 10
Project
Enterprise Asset Management implementation
Position
Module Lead
Contribution
The Linde Group is a world leading gases and engineering company based at Munich Germany with divisions in Western Europe, Americas, Asia & Eastern Europe, and South Pacific & Africa.
Implemented PM-CS module which includes set up for Refurbishment Management system. Created scenario for split valuation in along with all MM & FICO settings
Setting up of split valuation, configuring valuation category & valuation types, did OBYC setting for account assignment.
Configuring different order types, settlement profiles, allocation structure.
Configured different value categories and assigned cost elements groups for capturing order cost.
Configure different types of notification along with catalog profiles.
Developments of different reports and .(Monthly Performance Report, Yearly Performance report, Energy Report, Production Delay Report, Production Run Time Report.
Unit & Integration testing. Preparation of Manuals for Users.
Master Data Upload Programs done with Legacy System Migration Work Bench
Acted as a team leader for interaction with the Implementation team.
Master Data collection, validation and uploading.
Legacy Data Migration and Interface.
Incorporation of enhancements & new requirements
Integration Issues.
Environment
SAP R/3 release 4.6C
Company
GE P&RS
Duration
Oct. 09- October11
Was this a full project lifecycle? Y
Position
SAP PM\CS Functional Consultant
Background
Client’s profile: GE Energy is one of the world’s leading suppliers of power generation and energy delivery technologies in all area of energy delivery technologies
Their business encompasses a complete range of, GE Parts & Repair Services. GE Parts & Repair Services caters the need of GE Energy Pioneer in Steam & Gas Turbines, Motors, Transformers & Switch Gears
This involves Repair Sales order with Repair item Category b) Service Notification c) Repair type Service order,d) Configuration of Material BOM e) General Maintenance task list f) Creation of Service Product with MM01 transaction and then linking tasklist with OISD transaction with Service Product g) creation of Maintenance Plans.
Responsibilities
Responsible for Business blueprint validation, Gap Identification, Design, Resolution, Functional Specification, Development, Configuration, testing, and final object delivery Requirements gathered.
Understanding the business requirement,
Sign off of business blue print document
Providing solution for the identified gaps in the business blue print
Resolution and preparation of Functional Specification
Master data upload using LSMW.
Unit Testing, SIT.
Developments tested and signed off.
End user Manual Preparation.
End user Training
Cut over Data Uploading.
Post Go Live support.
Environment
SAP ECC 6.0,
Project III January-07 – January -08
Client
GE Aviation
Location
USA ( Worked from Off shore )
Duration
Six months
Project
Implementation of SAP IS-A&D
Position
Lead PM Consultant
Contribution
Helped to design a prototype in SAP IS A&D for Pilot Project in GE Aviation.
This involves developing a business blue print for MRO model for GE Aviation and configure same in ECC 5.0 with IS – A&D environment .
Dismantling/Installation of Equipment of a particular Functional Location, with necessary configuartion setting for Transaction IE4N.
Hierarchical Task list was configured to create complex tasklist hierchay
Refurbishment Order was configured for Rotable Management Process
Maintenance Event Builder was configured for creation of order from Notification with Hierarchical Task list
Revisions are configured to assign to a particular Planning Plant
Service Management complex business scenario configured
Did all configurations regarding the Subcontracting Scenarion in MM Module.
Worked on complex subcontracting scenario on Rotable Management,thru’ ADSUBCON
Environment
SAP ECC 6.0, IS- A&D
Project IV August-06 – December-06
Client
GE Seaco.
Location
London ( Onsite)
Duration
Five months
Project
GE Seaco SAP Implementation Project
Position
Integration Manager / Wipro Project Manager
Contribution
GE SEACO is one of the biggest Container Manufacturer in the world. Their business involves Procurement, supplying container on hire, servicing of the containers, repair of the containers.
The PM, CS Module was implemented along with CRM Module.
Did the Configuration setting, Damage Notification,
Repair Notification
Configuration setting for IE4N,
Configuration setting for Maintenance Event Builder
Configuration setting for Refurbishment Order
Configuration of work flow for notification & order.
Gate in Notification, Gate out Notification, On hire Inspection, Off Hire Inspection, Catalogue Management system .
Costed estimate including cost allocation(Damage code, Repair code, Component code Location code, allocation code)
Repair decision Transaction(Work Order Estimate, Notification Estimate, Equipment
Repair approval.
Unit testing & integration testing of BPS
Environment
SAP ECC 5.0, CRM
Environment
ECC 6.0
Client
Ashland
Location
USA ( Worked from Off shore )
Duration
May-07- Dec.10
Project
Application Development and Maintenance Project,Upgrade Project from 3.1I to 6.0
Position
Module Lead
Contribution
Have configuration exposure in PP in Process manufacturing
Trained end-users in SAP - PP and QM modules and has good documentation
skills. Also has experience in SAP R/3 support in PP & QM for major multi-
national company having plants in various countries like US, UK and India
SAP Skill set in PP/QM Central functions
PP / QM/ Process manufacturing.
Sales and Operations Planning, Forecasting and Flexible Planning
Characteristics Planning
Material Requirement Planning
MRP Area
Capacity Planning, Production Planning and Product cost planning
Demand Management
Master Recipe
Production Version
Process Messages Monitoring
PP-QM Integration
PP-MM Integration
QM Skills
QM in Production / Procurement / Sales
Quality Planning
Inspection Plans, Material Specification, Inspection Lot, Sampling scheme
Link of Class characteristics with Inspection characteristics,
Transferring result recording value to the class characteristics
value with Batches
Dynamic Modification Rule
Quality Certificates
Quality Notification
Test Equipment Management
Batch Management
Periodic inspection for Shelf life material
Condition Records
Customer complaint management
Central Functions
Engineering Change management
Document Management System
Variant Configuration and Material Variant
Environment
SAP ECC 6.0, SAP 3.1i
Project V September’ 2005 to June’ 2006
Client
Ruchi Steel
Location
India
Duration
Nine months
Project
Implementation of SAP ECC 5.0 in Ruchi Steel
Position
Lead Consultant PM Module
Contribution
oDetailed Design of all PM business processes and its configuration in SAP.
oCross module interaction and integration of various modules with PM.
oMapping of certain complex business scenarios.( Refurbishment Cycle with External Vendor, Equipment Classification for searching facilities)
oDevelopments of different reports and .(Monthly Performance Report, Yearly Performance report, Energy Report, Production Delay Report, Production Run Time Report.
oUnit & Integration testing. Preparation of Manuals for Users.
Master Data Upload Programs done with Legacy System Migration Work Bench
oActed as a team leader for interaction with the Implementation team.
oMaster Data collection, validation and uploading.
Legacy Data Migration and Interface.
oIncorporation of enhancements & new requirements
Integration Issues.
o Cut-over / Go-Live / Post Go-Live Support
Extend post-implementation support to the end-users in SAP and provide end-user training.
Environment
ECC 5.0
Project VI November’ 2002 to March’2005
Client
SABIC Saudi Arabia
Location
Saudi Arabia
Duration
2 years 5 months
Project
SAP FANAR PROJECT
Position
Core Team Member for PM
Contribution
oGAS SABIC SAUDI ARABIA is one of the largest producers of industrial gases having their manufacturing bases in Western Province at Yanbu and Eastern Province at Jubail under the flagship of Saudi Basic Industries Corporation.
oDefine GAS’s Business process with reference to Performance Testing requirement and Identifying the processes for selected transactions in PM in consultation with the Implementation team.
oPreparation of transactional data for testing the selected transactions.
oAs a PM core team member, Self was responsible for mapping of all the plants’ Maintenance Management Business Processes in SAP R/3 (Enterprise Version) system.
oBlueprint documentation
oDesign of Organization structure.
oDetailed Design of all PM business processes and its configuration in SAP.
oAs Equipment, Functional Location, Notification Process, Order Process, Maintenance Planning, Catalogue Management, Work Clearance Management,Classifications, PMIS
oCross module interaction and integration of various modules with PM.
oMapping of certain complex business scenarios.
oDevelopments of different reports and forms.
oUnit & Integration testing.
oMaster Data Upload Programs.
oActed as a team leader for interaction with the Implementation team.
oAs part of skills enhancement program, developed a prototype project based on real life scenario with FI, PP, MM & PM modules.
oJointly prepared Business Blue Print document for PM processes.
oMaster Data collection, validation and uploading.
oLegacy Data Migration and Interface.
oIncorporation of enhancements & new requirements
oIntegration Issues. Cut-over / Go-Live / Post Go-Live Support
oExtend post-implementation support to the end-users in SAP and provide end-user training.
Key Challenge
oInteracting with the FANAR Team to explain the Business requirement for Blue printing
Environment
SAP R/3 4.7
Project VII January’ 2000 to May’ 2002
Client
ITC ( INDIA TOBACCO COMPANY)
Location
India.
Duration
29 months
Project
Implementation of Project Sapling
Position
Core Team Member for PM Module
Contribution
oThe job involved making Plant Maintenance Data Harmonization among all four manufacturing bases
oDefine ITC’s Business process with reference to Performance Testing requirement and Identifying the processes for selected transactions in PM in consultation with the Implementation team. (PRICE WATER HOUSE)
oPreparation of transactional data for testing the selected transactions.
oAs a PM core team member, Self was responsible for mapping of all the four plants Plant Maintenance Management Business Processes in SAP R/3 (Enterprise Version) system.
oBlueprint documentation
oDesign of Organization structure.
oDetailed Design of all PM business processes and its configuration in SAP.
oCross module interaction and integration of various modules with PM.
Environment
SAP R/3 4.6 C
OTHER EXPERIENCE
Bhaba Atomic Research Center
Scientific Officer “C” / Scientific Officer “D”
August 1985 to February 1991
Worked on Operation & Maintenance of Nuclear Power Plant
Tata Iron & Steel Co.
Assistant Project Manager
February 1991 to June 1995
Worked on Power Plant Projects & Operation and Maintenance
ITC
Manager( Engineering)
June 1995 – May 2002
Worked on Projects & Operation and Maintenance
EDUCATION
Bachelor of Engineering (B.E) Electrical
Jadavpur University, Kolkata, West Bengal,India
Certification – Detail
–Certified SAP CONSULTANT (mySAP PLM-Asset Life-Cycle Management Plant Maintenance SAP R/3 Core 4.70).
TRAINING
Sr.no.
Details of Training
Duration
1
Training in Nuclear Engineering in BARC Training School Trombay
1 year
2
Simulator Training on 500Mw unit in Tata Power Bombay
2 months
3
Training on Power System Protection PETS Neyvelli
15 days
4
Training on VCBs BHEL Bhopal
15 days
5
Effective Manager Human Resource ITC Corporate
15 days
6
EHS Training EHS ITC Corporate
15 days
7
Role & Identity of an effective manager ISISD Ahemdabad
15 days
8
SAP PM MODULE Training by Price Water House
15 days
9
SAP PM MODULE Training by FANAR Saudi Arabia
15 days
10
SAP PM MODULE Training by Siemens Information System Limited
30 days
1.
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