Technical Support Engineer
Resume:
Joan M. Steward
***********@*****.***
Objective: A challenging position in a Network Operations environment where I can apply my extensive trouble-shooting of technical issues and communication skills in an effective and mutually beneficial manner.
Qualifications:
Experienced in dealing with high-level problems under stressful situations.
Twenty year background in a Large Network environment.
Equipment: NORTEL Magellan Passport, Cisco 7500, 4000, 3900, 2900, 2800, 1900 Routers, Cisco Catalyst Switches.
Knowledge of TCP/IP fundamentals and commonly-used network protocols (MPLS, IPv6, Multicast, OSPF, EIGRP, BGP)
Network Platforms: VMware, Active Directory, WINS/DNS, NetApp.
Network Management Tools: CiscoWorks, Solarwinds, HP Openview, Citrix XenServer, IBM Netview, Tivoli, Peregrine, Nagios, Alertsite, DataDog, Jira, Confluence, Salesforce
Network Analysis Tools: Scruntizer, Splunk, LANalyzer, HP datascopes & protocol analyzer, Racal Milgo.
WAN Technologies: SONET, T1, DS3, OC3, OC12, OC48, OC192
Experience:
Everbridge July 2015 to Present
Responsible for system integrity of supported hardware/software/networks. Working in a 24/7 operation providing problem determination, isolation & recovery within a SaaS platform. Managing and monitoring Linux environments with enterprise class monitoring/management systems. Performing analysis on application issues to provide critical event communication to the customer.
Union Bank of California April 2001 to December 2013
NOC Analyst II
Responsible for system integrity of supported hardware/software/networks. Working in a 24/7 operation supporting providing problem determination, isolation & recovery with physical & logical troubleshooting of T3, T1, DS0, ATM, MPLS circuits in a Nationwide network with circuits and physical equipment supporting Banking Centers, Loan Centers & Automated Teller Machines. Providing technical support for the Information Technologies Helpdesk Tier I Analysts. Accessing Windows & Linux servers to verify backup processes were successfully completed and take remediation process if the backup was unsuccessful.
Computer Science Corporation El Segundo, Ca. June 2000 to March 2001
Systems Engineer, Enterprise Management Center
Providing problem determination, isolation & recovery with physical & logical troubleshooting of LAN/WAN problems in a multiple client environment for the Raytheon, Boeing, & Hughes accounts. Maintaining service level agreements and proactively monitoring the Network Infrastructure
Bank of America San Francisco, Ca. June 1989 to June 2000
Systems Engineer, Network Operations May 1994 to June 2000
Providing 1st and 2nd level technical support for a large and complex network operation. Providing problem determination, isolation & recovery with physical & logical troubleshooting of T3, T1, DS0, ATM, Frame Relay & ISDN circuits in a Nationwide network with circuits and physical equipment supporting Banking Centers, Loan Centers & Automated Teller Machines.
Participated on the project team to develop & implement a central repository of Bank of America’s enterprise-wide inventory of network engineering.
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