Sales Customer Service

Maria Celia Saldaña

Corporate Operations Sales Support Customer Service Logistics

PROFILE

Seasoned operations and sales

support professional with extensive

experience in food ingredient

production, distribution, logistics, and

travel & tourism.

Recognized for keen abilities to

deliver top-notch client satisfaction

throughout the entire sales process

and product delivery cycle.

SKILLS

Service-oriented attitude grounded in

integrity, tact, diplomacy, and flexibility

Highly functional in a fast-paced

environment facing numerous deadlines

Changes priorities using high degree of

professionalism and sound judgement

Detail-oriented with excellent written and

oral communication skills

Proficient with Microsoft Office, various

CRM software, and SAGE accounting

Typing speed: 45 WPM

Bilingual in English and Spanish

EDUCATION

Associate’s Degree in Travel &

Tourism

1989 to 1993

Southwestern College

San Diego, CA

PROFESSIONAL EXPERIENCE

Natra US Inc., San Diego, CA

US arm of multinational corporation headquartered in Valencia, Spain and leader in the manufacture and distribution of high-end chocolate products and cocoa derivatives for private label brands and food companies. Operations Specialist & Sales Support 2002 to 2017

• Key member of US operations Leading the processing of all Sales and Purchase Orders, Sales Support,

management of all US and international logistics services, and client invoicing / credit reconciliation.

• Integral part of the company’s success in the US assisting in the sales and delivery of 300,000 tons of product in 2002 increasing to more than 1 million tons annually in 2017. Otherwise stated as revenues of $3 million US annually in 2002 growing to more than $8 Million US in 2017.

• Oversaw all import operations, shipping more than of 40 to 50 containers per year, and acting as key liaison for all required ISF documentation / interactions with US Customs and FDA.

• Supported sales interfacing with clients to foster a better customer relationship and greater sales. Major clients include: Costco, Kroger, Walmart, Smart & Final, Snapple, Trader Joe’s, Fresh & Easy, Loblaw Companies, Aldi, McCormick,

Continental Mills, Garden Fresh (Souplantation), Stouffer’s, NBTY, Inc., and Forbes Chocolate, among others.

• Coordinated all aspects of US trade shows and events including booking of the show, booth designs, travel reservations, and more.

• Also led management of day to day office operations and data entry.

American Travel Club, Chula Vista, CA

Travel Agent 1993 to 2002

• Planned and booked thousands of highly-detailed

customized trips and itineraries for hundreds of clients annually, including airline reservations, hotels, cars, cruises, and packages down to the last detail.

• Consistently targeted, prospected, and won new clients. 1175 Atwater Street, San Diego, CA 92154 619-***-**** *************@*****.***

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