Business Analyst

Nausheen Siddiqui Email: ********.*.******@*****.***

IT Business Analyst Phone no: 469-***-****

Location: Dallas, TX

Authorized to work in the US for any employer

PROFESSIONAL SUMMARY

Over 3 years of experience as Business Analyst with domain experiences in E-Commerce with hands on experience in SDLC- Agile/Scrum, Waterfall methodology

Work closely with project stakeholders and SMEs to understand the requirements and specifications for new applications along with enhancements to the existing applications

Experience in analyzing and documenting requirements in the form of Use Cases/User Stories, Business Requirement Document, Business Process Models, Flow Diagrams, Wireframes and Mockups using MS Visio to communicate project functionality to the development team

Manage Agile SCRUM Life Cycle, Product backlog, Iterations/Sprint planning

Possess knowledge of writing SQL queries

Create UAT test cases and lead UAT testing with business stakeholders while assisting the overall testing process by activities such as Change Request and Defect Management

Professional with interpersonal, analytical and team work skills

Strong communication both verbal and written skills

Strong Presentation and Leadership Skills

TECHNICAL EXPERTISE

Requirement Gathering Techniques

Brainstorming, Interviews, Role-playing, User Personas, Prototyping (Mockups and Wireframes), Workshops, JAD sessions, Questionnaires, System Documents, Flow Charts, Observations, Storyboarding

Business Process Modeling Tools

MS Visio, Gliffy

Mail Servers

Agile Tool

Testing & Bug Tracking Tools

Documentation Skills

Documentation Tools

Microsoft Outlook

Visual Studio Team Services (VSTS), TFS

HP Quality Center

Work Flow Diagrams, User Stories/ Use Case Scenarios, Process Flow Diagrams, Flow Charts, PowerPoint Presentations, Business requirements document (BRD), Functional specifications document (FSD), Business Process Maps for AS IS and TO BE scenarios, Data Dictionary

MS Office (Power Point, Excel, Word etc.)

Methodologies

Other Tools

Waterfall, Agile Scrum

WebEx Meeting and Skype

PROFESSIONAL EXPERIENCE

Freeman Dallas, TX

Functional Business Analyst

Oct 2017 – Dec 2017

ApparelnBags Tampa, FL

Business Analyst

Feb 2016 – Sep 2017

IT Verticals Inc Tampa, FL

Business Analyst

Sep 2014 – Dec 2015

EXPERIENCE DETAILS

Freeman Dallas, TX

Functional Business Analyst

Oct 17- Dec 2017

Freeman Company is the Event Services Company. FreemanOnline is an application that provide Event managers like Exhibitors, Specialty Contractors, Internal Users the ability to access Show Information, Manage Shows, Shop for Products and Services, Generate shipping estimates, Access Forms and Brochures. Concierge Elite Services included Order, Alerts and Move Out notifications, Create Material Handling Agreements, Create/ Submit and View request to get help from floor managers, show managers, driver and freight supervisors. Projects followed Agile methodology.

Project I -FOL EZ Service: Project focused on adding few new features as well as the enhancements on existing FreemanOnline Desktop (FOL), Mobile (FOLM) and Show Management App (SMA) applications. Enhancements included various UI Changes, adding In App Push Notifications, adding Ad Banner containers on FOLM/ Native App. New functionality was added to create/ submit request for missing inbound freight for Exhibitors and Internal users including Driver, Concierge, Show Managers, Floor Managers, Freight Supervisors on FOL/FOLM and SMA with option to select request reasons like Missing Freight, Damaged Freight, Move Freight, Get help from freight supervisor and other. Other features included adding Method of Payment Information while creating material handling agreement (MHA), feature to allow exhibitors to create MHA on FOLM, functionality to Create/ submit request as a Guest User/ Non-Logged in User on FOL/FOLM.

Project II -FOL2PlanTour Integration: Project focused on leveraging existing FreemanOnline Ad Banner Containers and communication channels for PlanTour banners and marketing content to drive the FOL users to PlanTour application to view Sponsorship opportunities. Existing Communication channels included adding an option in the menu bar navigation on Show Landing Page, adding content and link in FOL order confirmation email, adding a Tile on Show Landing page and adding CTA in the FOL order confirmation page.

Responsibilities:

Represent the business side as part of Product team for eCommerce websites and mobile apps.

Conduct requirement gathering sessions and workshops.

Perform Sprint Demos at the end of each sprint for business stakeholders.

Author requirements as User stories to communicate the business ask.

Manage product backlog with Product Owner input and conduct backlog grooming sessions.

Partner with UI design firm to create requirements based on design and insure UI designs have incorporated any product requirements given to the UI designer.

Create documentation like High-level requirement document, wireframes, flow diagrams, work breakdown structures (WBS), etc.

Perform requirements reviews with product owner, business stakeholders and IT.

Researched and analyzed business needs for enhancements and new functionalities.

Create UAT test cases and lead UAT testing with business stakeholders.

Partner with IT to resolve issues reported in UAT.

Keep product owner and project manager updated on progress, road blocks and timelines.

Environment:

Agile Frame work, Visual Studio Team Services (VSTS), Outlook, SharePoint, Excel, PowerPoint, Visio.

ApparelnBags Inc Tampa, FL

Business Analyst

Feb 2016 – Sep 2017

ApparelnBags Inc, is a customer centric enterprise focusing great shopping experience and post order delivery services for their customers. ApparelnBags.com is a fully customized eCommerce Website. It carries 250 brands with an ongoing addition of upcoming brands and products. ApparelnBags.com developed DSS system in strive of becoming one stop shop by offering customization services and their loyalty program insures customer retention and constant growth. Projects followed Agile methodology.

Project I: Decoration Services System (DSS): In earlier releases, we developed the Decoration Services system that added the functionality for customers to customize their apparel orders by adding the services including embroidery, screen printing, heat transfer, Applique/ Reverse Applique, Laser Etching Services. The DSS portal allowed the customer to enter the information including Number of Artwork/Logo, Number of Digitization, Location for the Artwork, Quantity, Style Code and Customers personal information in order to generate the Quote, that would be communicated by the Sales Rep through an email or a phone call.

In later releases, the DSS portal was embedded with the Artwork Application System to calculate the time to process the artwork request with the information provided, shipping time and generate a quote without the involvement of a sales rep.

Project II: Reward Points Loyalty Program (RPLP): We implemented Reward Point Loyalty Program that offered functionalities for customer to earn reward points through purchases. Early releases included the Functionalities: Points History, Redemption History, Points Returned/ Let go, Monthly Statement, Reward Tier Management (RTM). RTM divided customers into the levels Gold, Premium and Platinum depending upon the points earned and created different coupons/ promotional offers time to time according to their level.

In the recent release, we have introduced the capability for customers to earn points by reviewing the products they have purchased. These reviews can include text with images only at this time.

Responsibilities:

Gather and document the requirements in form of user stories, performed GAP analysis, managed user stories in backlog, prioritized the work with Product owner and performed UAT.

Conduct various meetings like Daily Stand-up, sprint planning, sprint retrospective, sprint demo.

Work as a liaison between development team and vendors using Agile SCRUM methodology in the SDLC process.

Manage Agile SCRUM Life Cycle, Product backlog, Iterations/Sprint plan using Team Foundation Server (TFS), and used TFS for work item management, custom reporting to track sprint/release progress, Backlog Grooming and Defect tracking.

Deliverables: User Stories, Wireframes, Project Requirement Document, BRD, Business Process Models/ Diagrams, AS-IS and TO-BE scenarios.

Researched and analyzed business needs for enhancements.

Conduct requirement review sessions and lead user acceptance testing (UAT).

Participate in Sprint Planning and Sprint review meetings for finalizing the Sprint Backlogs.

Assist testing team with writing and executing Test cases.

Provided user support as needed to support beta testing.

Environment:

Agile Frame work, Team Foundation Server TFS, SharePoint, Excel, PowerPoint, Visio, Quality Center.

IT Verticals Inc Tampa, FL

Business Analyst

September 2014- Dec 2015

IT Verticals provides a complete stack of eCommerce capability for Small to Medium Size Business Enterprises. Company offers eCommerce Business-to-Business (B2B), Business-to-Consumer (B2C) Website, Orders and Inquiries Fulfillment Platform, Electronic Data Interchange (EDI), Level 1 and Level 2 support, Customer Services, Marketing Services, Content Management, Mobile App and Game Development Services.

Project- iBuggie.com- Taxi Management System (TMS): iBuggie.com is a marketplace for Drivers and Cab Owners. It is an online taxi booking service that provides a web-interface between taxi operator companies and taxi drivers. It deals with different taxi-cab owners and taxi drivers to provide the services, ensure a real-time availability and dispatch of cabs as booking comes in. iBuggie.com also provide taxi management system for cab-owners by providing them an interface to log common taxi operating functions, such as lease renew, vehicle inspection, renewal notifications. It also allows taxi-cab owners and drivers to manage travel costs with electronic booking, payment, and expense management for taxi services. The system allowed the Cab owners to generate lease, manage payments, create day schedule, calendar in which they can manage medallion inspection date, medallion re-Inspection dates, change of equipment dates, Ticket court Dates, Corporation license renewal dates with reminders.

In phase I, we developed Driver, Medallion, Lease and Fleet Management System (LFMS). LFMS provided the capability for the cab owner to create a lease online by entering the Booking #, medallion #, Chauffeur #, Driver name, Corporation, Lease status, start date, end date, date created and created by. City of Chicago has strict rules and regulations to lease the medallion. One of the rule says that driver can lease the cab for 1-week max. Our system tracks the date and notify the cab owner and driver about the lease end date and possibility of renewal. Driver can come back and renew the lease every week. According to another rule, a taxi can be leased for a certain amount according the make and model of the car. Cab owners used to charge more for older cars or whatever they liked before it was automated. We provided the feature that loads the information directly from the city and charge automatically. LFMS provided cab owners and drivers a signature pad instead of a manual signature. We have embedded the payment methods. Cab owners are notified of number of medallions leased and the medallions that available for lease.

We created the Taxi owner panel as well as the driver panel. On the driver panel, cab driver used to look for cabs on the daily basis. Through our marketplace they can just look up for the taxi available to lease according to the lease type and shift time they are looking for. We constantly update the Lease agreement as the city introduce new rules and amendments.

In phases II and III, TMS expanded with the addition of Ticket, Accident, IPass, Report, Corporation, Rate Management systems. These systems added the capabilities for the Cab owner to get updates about Chauffeur status, Ticket info, court dates, mandatory city classes, toll charges etc. Also, we added the reminders through email and SMS.

Responsibilities:

Work as a liaison among stakeholders / end users in order to elicit, analyze and communicate requirements to develop new B2C and B2B websites along with providing proposals and presentations for IT Verticals potential future clients.

Deliverables for iBuggie.com TMS Project: Business Requirement Doc, Use cases, Workflows, Screen mock-ups using MS VISIO, Data Dictionary.

Organize one on one meetings with the project stakeholders including Chicago city officials, taxi cab owners, taxi drivers to identify the business rules and requirements documented them in a format that can be reviewed and understood by both business people and technical people.

Review the Business Rules according to the strict city of Chicago cab rules and regulations.

Create test cases and prioritize outstanding defects and system problems, ensuring accuracy and deadlines were met.

Perform GAP analysis of business rules, business and system process flows and requirements.

Understand the As Is system and develop the To Be system concept.

Create, test, and deploy reports by using SQL statements to provide accurate and dynamic data to meet customer needs and resolve data discrepancies.

Environment:

Excel, Visio, Power Point, HP Quality Center, SQL Server, Gap Analysis, Outlook, Windows, Android, iOS, PowerPoint.

EDUCATION:

Bachelors of Engineering in Computer and Information Systems

N.E.D. University of Engineering and Technology

CERTIFICATIONS:

Agile Scrum Practitioner

Microsoft Certified Technology Specialist (MCTS): SQL Server 2008, Database Development

INTERESTS:

Toastmasters Club Member

Technical Content Writing

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