Customer Service Accounts Receivable
Resume:
Khalil Aldahouk
Spring, Texas, 77379
Telephone: +1-281-***-**** (Mobile)
Email: ******.******@*****.***
Professional Profile
Proactive and results oriented leader with proven experience in the financial services and Accounts Receivable sectors. Demonstrated strategic planning, operations management and customer relationship management skills and commitment to delivering effective solutions to workplace challenges. Possesses comprehensive knowledge of financial collections and accounting regulations within the UAE. Dedicated to ensuring compliance to quality and regulatory standards with the effective communication, multitasking and stakeholder relationship management skills to meet demanding performance targets. Is adept at providing ongoing coaching, mentoring and training to maximize team performance across all service delivery standards.
Objective
Seeking the opportunity to contribute financial management and leadership skills within a reputable organisation offering professional challenges and personal growth.
Areas of Expertise
Credit Control and Accounts Receivable
Team Leadership
Staff Training & Development
Contract Management
Collection process & workflow Management
Project Management
Financial Reporting
Client Relationship Management
Career Summary
2009 – 2017
Chief Accountant, Receivable
Hamdan Bin Mohammed Smart University
Managing accounts receivable operations, including establishing team performance and productivity standards
Working closely with financial officers and accounts receivable team to ensure the accuracy and currency of all accounts receivable ledgers and financial projections
Posting and reconciling transactions with general ledgers, as well as reviewing credit balances, refunds, and adjustments to corporate billing records
Ensuring the timely and accurate processing of third party payments, as well as verifying invoices and requisitions for good and services
Analysing and investigating accounts payment problems as well as following up on accounts to ensure appropriate payment terms and conditions are being followed
Facilitating training and skills development for accounts receivable staff to ensure compliance with organisational policies and procedures, as well as general accounting practices
Creating regular accounting and financial updates for senior management, including Debtors Ageing Reports, Monthly Collection Reports, Revenue Reports and Revenue Versus Targets Analysis Reports
Assessing financial risks and providing recommendations to Finance Manager and Finance Director on risk management strategies
Performing financial analysis of outstanding accounts and bank reconciliations to develop appropriate financial management strategies
Working closely with internal and external Financial Auditors to coordinate regular performance and compliance audits
2006 - 2009
ACCOUNTS RECEIVABLE
Emirates Computers
Overseeing the delivery of accounts receivable processing, creating and maintaining business productivity objectives for team members to support the rapid and accurate processing of all outstanding accounts and payments
Providing leadership and direction to the team, including delivering training and professional performance evaluations, as well as creating employee development action plans to ensure appropriate skills development
Assisting management staff with the development and implementation of strategic plans and performance standards, including customer service policies, quality control measures and productivity assessments
Creating and updating accounts receivable operating budgets, as well as monitoring expenditures and resolving variances from projections
Working directly with outstanding accounts to negotiate payment terms, as well as forwarding delinquent accounts to collections services
Providing regular forecasts of cash flow projections to support organisational budgeting and financial planning processes
2003 - 2006
TEAM LEADER - COLLECTION
Hadaf Al Khaleej Debt Collection
Managed the day-to-day operations of the Credit Cards and Personal Loans collections services, establishing and maintaining service delivery standards for the collections team
Providing a high standard of customer service to clients, ensuring the prompt resolution of customer complaints or issues regarding debt statuses
Creating and maintaining financial reports to ensure that management and fellow staff members are current on business activities and collections statuses
Ensuring that all client contacts are carried out with a high standard of professionalism and tact, while maintaining established data privacy and confidentiality compliance practices
Handling high risk and difficult accounts directly, negotiating payment terms and conditions within current business processes and policies
Verifying the accuracy of payments collected by team members and updating client account statuses
Education and Qualifications
2003
Finance & Banking
Al Balqaa University, Amman, Jordan
Key Skills
IT:
Microsoft Office (Excel, Word, PowerPoint, Access), MS Great Plains, Oracle 10.0, Banner.
Certificates:
Credit Risk Management – Charted Institute Credit Management (CICM) Membership# 6019085
Personal Details
Date of Birth
02/06/1982
Marital Status
Married
Interests and Activities
Currently include:
Football, Cinema and Professional Networking
References are available on request
Contact this candidate