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Customer Service Accounts Receivable

Houston, Texas, United States
January 30, 2018

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Khalil Aldahouk

**** ****** ******* ****

Spring, Texas, 77379

Telephone: +1-281-***-**** (Mobile)


Professional Profile

Proactive and results oriented leader with proven experience in the financial services and Accounts Receivable sectors. Demonstrated strategic planning, operations management and customer relationship management skills and commitment to delivering effective solutions to workplace challenges. Possesses comprehensive knowledge of financial collections and accounting regulations within the UAE. Dedicated to ensuring compliance to quality and regulatory standards with the effective communication, multitasking and stakeholder relationship management skills to meet demanding performance targets. Is adept at providing ongoing coaching, mentoring and training to maximize team performance across all service delivery standards.


Seeking the opportunity to contribute financial management and leadership skills within a reputable organisation offering professional challenges and personal growth.

Areas of Expertise

Credit Control and Accounts Receivable

Team Leadership

Staff Training & Development

Contract Management

Collection process & workflow Management

Project Management

Financial Reporting

Client Relationship Management

Career Summary

2009 – 2017

Chief Accountant, Receivable

Hamdan Bin Mohammed Smart University

Managing accounts receivable operations, including establishing team performance and productivity standards

Working closely with financial officers and accounts receivable team to ensure the accuracy and currency of all accounts receivable ledgers and financial projections

Posting and reconciling transactions with general ledgers, as well as reviewing credit balances, refunds, and adjustments to corporate billing records

Ensuring the timely and accurate processing of third party payments, as well as verifying invoices and requisitions for good and services

Analysing and investigating accounts payment problems as well as following up on accounts to ensure appropriate payment terms and conditions are being followed

Facilitating training and skills development for accounts receivable staff to ensure compliance with organisational policies and procedures, as well as general accounting practices

Creating regular accounting and financial updates for senior management, including Debtors Ageing Reports, Monthly Collection Reports, Revenue Reports and Revenue Versus Targets Analysis Reports

Assessing financial risks and providing recommendations to Finance Manager and Finance Director on risk management strategies

Performing financial analysis of outstanding accounts and bank reconciliations to develop appropriate financial management strategies

Working closely with internal and external Financial Auditors to coordinate regular performance and compliance audits

2006 - 2009


Emirates Computers

Overseeing the delivery of accounts receivable processing, creating and maintaining business productivity objectives for team members to support the rapid and accurate processing of all outstanding accounts and payments

Providing leadership and direction to the team, including delivering training and professional performance evaluations, as well as creating employee development action plans to ensure appropriate skills development

Assisting management staff with the development and implementation of strategic plans and performance standards, including customer service policies, quality control measures and productivity assessments

Creating and updating accounts receivable operating budgets, as well as monitoring expenditures and resolving variances from projections

Working directly with outstanding accounts to negotiate payment terms, as well as forwarding delinquent accounts to collections services

Providing regular forecasts of cash flow projections to support organisational budgeting and financial planning processes

2003 - 2006


Hadaf Al Khaleej Debt Collection

Managed the day-to-day operations of the Credit Cards and Personal Loans collections services, establishing and maintaining service delivery standards for the collections team

Providing a high standard of customer service to clients, ensuring the prompt resolution of customer complaints or issues regarding debt statuses

Creating and maintaining financial reports to ensure that management and fellow staff members are current on business activities and collections statuses

Ensuring that all client contacts are carried out with a high standard of professionalism and tact, while maintaining established data privacy and confidentiality compliance practices

Handling high risk and difficult accounts directly, negotiating payment terms and conditions within current business processes and policies

Verifying the accuracy of payments collected by team members and updating client account statuses

Education and Qualifications


Finance & Banking

Al Balqaa University, Amman, Jordan

Key Skills


Microsoft Office (Excel, Word, PowerPoint, Access), MS Great Plains, Oracle 10.0, Banner.


Credit Risk Management – Charted Institute Credit Management (CICM) Membership# 6019085

Personal Details

Date of Birth


Marital Status


Interests and Activities

Currently include:

Football, Cinema and Professional Networking

References are available on request

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