Customer Service Administrative Assistant
Resume:
Lisa L. Johnson
**** ****** *** *., ********, CA 92040 T)619-***-**** ****.********@********.**.***
Objective
Administrative Assistant
Experience
Aging & Independent Services Social Worker III
05/23/08-1/10/18 County of San Diego, San Diego, CA
IHSS Specialized Social Worker Children’s Cases
IHSS Lead Social Worker
House Committee Member
Diversity & Inclusion Committee Member
Labor Management Committee Member
Duties: manage caseload 350+ cases, schedule face to face home visits, interview and assess client’s needs, collect data, update changes via computer entries in CMIPS II System, input detailed case narratives, determine budgets, establish eligibility criteria, run monthly reports and take action on alerts, respond timely to management and QC reports, provide professional customer service within the County of San Diego’s ethics and mission statement to both internal and external customers, maintain knowledge of current program policy, present trainings to new workers, provide resources and refer appropriately, answer multiple phone lines and assist clients with Medi-Cal problems
Health and Human Service Specialist
01/29/99-05/22/08 County of San Diego, San Diego, CA
Cal Works Granted-Lead Worker
Unit Trainer
SAFF-Floater
Cal Works Intake-Lead Worker
Duties: manage caseload 385+ cases, schedule face to face office interviews in Microsoft Outlook Calendar, process information collected via data entries, including well documented narratives in CalWin System, determine initial and ongoing budgets, update client demographics including income, household composition, and property, run monthly reports and respond to alerts, provide outstanding customer service within the guidelines of the County of San Diego’s ethics and mission statement to both internal and external customers, maintain current knowledge of state regulations and program policy, ensure new workers were trained properly, provide resources and refer appropriately, and answer multiple phone lines while multitasking and managing daily tasks
Lead Cashier
01/29/08-4/16/13 Wall Mart, San Diego, CA
Customer Service
Cashier
Assistant Manager
07/15/95-06/20/98 Party Savers, La Mesa, CA
Customer Service-Employee of the Year 1996
Shipping and Receiving
Schedules and Performance Reviews
New Hire Trainer
Lisa L. Johnson
9142 Gideon Cir N., Lakeside, CA 92040 T)619-***-**** ****.********@********.**.***
Restaurant Supervisor
05/05/88-10/31/92 Ramada Hotel 6th & K Café, San Diego, CA
Server Schedules-Employee of the Quarter 1988
CEO Luncheon Coordinator
Performance Reviews
New Hire Trainer and Update Server Training
Education
SDSU, San Diego, CA
09/1981-05/1986
B.A. Applied Arts and Sciences-Magna Cum lade
Major: Physical Education
Minor: Health Sciences
Interests
Complete Teaching Credential
Special Training
Understanding Addiction UCSD CalWorks Educational Program
Habit Forming Substances SDSU
Crisis Management SDSU
Substance Abuse SDSU
Medically Fragile Children’s Social Worker
CPR and First Aid
Skill Set
Proficient in Microsoft Word, Outlook, Window Applications, Learnsoft Excel
Familiar with Microsoft Excel
Professional
Strong written and verbal communication skills
Ability to interact with various levels of management in diverse climate
Capacity to develop and maintain positive relationships
Effective organizational and planning skills
Successful Trainer
References
Leslie Michalik-Director of Academic Advising
Lawrence Technological University
21000 West Ten Mile Rd
Southfield, MI 48075
*********@***.***
Maria Munoz-Social Worker III
County of San Diego
389 N Magnolia Ave #102
El Cajon, CA 92020
*****.******@********.**.***
Olivia Velez-Social Worker III
County of San Diego
389 N Magnolia Ave #102
El Cajon, CA 92020
*******@*****.***
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