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Customer Service Administrative Assistant

Location:
Lakeside, California, United States
Salary:
23.00-25.00
Posted:
January 30, 2018

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Resume:

Lisa L. Johnson

**** ****** *** *., ********, CA 92040 T)619-***-**** ac39sf@r.postjobfree.com

Objective

Administrative Assistant

Experience

Aging & Independent Services Social Worker III

05/23/08-1/10/18 County of San Diego, San Diego, CA

IHSS Specialized Social Worker Children’s Cases

IHSS Lead Social Worker

House Committee Member

Diversity & Inclusion Committee Member

Labor Management Committee Member

Duties: manage caseload 350+ cases, schedule face to face home visits, interview and assess client’s needs, collect data, update changes via computer entries in CMIPS II System, input detailed case narratives, determine budgets, establish eligibility criteria, run monthly reports and take action on alerts, respond timely to management and QC reports, provide professional customer service within the County of San Diego’s ethics and mission statement to both internal and external customers, maintain knowledge of current program policy, present trainings to new workers, provide resources and refer appropriately, answer multiple phone lines and assist clients with Medi-Cal problems

Health and Human Service Specialist

01/29/99-05/22/08 County of San Diego, San Diego, CA

Cal Works Granted-Lead Worker

Unit Trainer

SAFF-Floater

Cal Works Intake-Lead Worker

Duties: manage caseload 385+ cases, schedule face to face office interviews in Microsoft Outlook Calendar, process information collected via data entries, including well documented narratives in CalWin System, determine initial and ongoing budgets, update client demographics including income, household composition, and property, run monthly reports and respond to alerts, provide outstanding customer service within the guidelines of the County of San Diego’s ethics and mission statement to both internal and external customers, maintain current knowledge of state regulations and program policy, ensure new workers were trained properly, provide resources and refer appropriately, and answer multiple phone lines while multitasking and managing daily tasks

Lead Cashier

01/29/08-4/16/13 Wall Mart, San Diego, CA

Customer Service

Cashier

Assistant Manager

07/15/95-06/20/98 Party Savers, La Mesa, CA

Customer Service-Employee of the Year 1996

Shipping and Receiving

Schedules and Performance Reviews

New Hire Trainer

Lisa L. Johnson

9142 Gideon Cir N., Lakeside, CA 92040 T)619-***-**** ac39sf@r.postjobfree.com

Restaurant Supervisor

05/05/88-10/31/92 Ramada Hotel 6th & K Café, San Diego, CA

Server Schedules-Employee of the Quarter 1988

CEO Luncheon Coordinator

Performance Reviews

New Hire Trainer and Update Server Training

Education

SDSU, San Diego, CA

09/1981-05/1986

B.A. Applied Arts and Sciences-Magna Cum lade

Major: Physical Education

Minor: Health Sciences

Interests

Complete Teaching Credential

Special Training

Understanding Addiction UCSD CalWorks Educational Program

Habit Forming Substances SDSU

Crisis Management SDSU

Substance Abuse SDSU

Medically Fragile Children’s Social Worker

CPR and First Aid

Skill Set

Proficient in Microsoft Word, Outlook, Window Applications, Learnsoft Excel

Familiar with Microsoft Excel

Professional

Strong written and verbal communication skills

Ability to interact with various levels of management in diverse climate

Capacity to develop and maintain positive relationships

Effective organizational and planning skills

Successful Trainer

References

Leslie Michalik-Director of Academic Advising

Lawrence Technological University

21000 West Ten Mile Rd

Southfield, MI 48075

248-***-****

ac39sf@r.postjobfree.com

Maria Munoz-Social Worker III

County of San Diego

389 N Magnolia Ave #102

El Cajon, CA 92020

619-***-****

ac39sf@r.postjobfree.com

Olivia Velez-Social Worker III

County of San Diego

389 N Magnolia Ave #102

El Cajon, CA 92020

619-***-****

ac39sf@r.postjobfree.com



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