Focused on Customer Service, Detail Oriented, Hard Worker

Ambar Mendez

*** ****** ** ** ********** DC *****

(C) 202-***-**** (E) *****.********@*****.***

Career Focus

Ambitious graduate with strong technical skills and the ability to learn concepts quickly.

Summary of Skills

Oral/ written communication ● Detail Oriented

Critical Thinker ● Professional

Proficient in Microsoft Software ● Team Player

Quick Learner ● Fluent in Spanish

Education

2013-2017 Trinity Washington University- Washington DC 20017, Bachelor’s Degree in History

2011 Archbishop Carroll High School – Washington DC 20017, High School Diploma

Work History

10/1/2017 – 11/28/2017 K4 Solutions, Inc. – Vienna, VA 22182

Customer Service Representative – I worked as a Spanish speaking CSR for FEMA assisting the millions of US citizens needing assistance after Hurricane Maria/Irma. For two months, I took calls from PR, TX, FL and CA helping survivors receive federal assistance. I also worked as a “Lead”, providing guidance to fellow CSR’s with complicating cases. Worked 4 days a week, 10.5-hour days.

10/6/2013 – 12/23/2017 TJMAXX – Chevy Chase, MD 20017

Sales Associate, Cash Office Associate, Front End Coordinator – I work on the sales floor locating merchandise in the appropriate departments; home appliances, men’s furnishings, women’s clothes and accessories. When it is necessary, I work on the registers. I am also trained in layaway and the cash office, verifying and balancing the registers and handling the deposits. I also have experience managing the registers and the cashiers acting as the front-end coordinator; assisting with cashier and customer issues. Being trained in almost every aspect of the store, I have learned to pick up new concepts quickly. Depending on the season, hours varied. Averaged over 30 hours, 5 days a week.

05/2012- 09/2013 Paul’s Bakery – Washington DC 20036

Cashier – I worked during the morning handling all cash and credit transactions. I assisted the managers while serving customers or being barista. I have worked hard to maintain and consistently improve my customer service skills.

03/201*-**-**** Litestars Restaurant – Washington 20036

Cashier – I worked as a cashier and worked outside giving samples of our food. While working as a cashier, I also became a new employee trainer. It was short lived as the restaurant closed shortly after.

References

1.Dennis Marion, TJMAXX Store Manager. 202-***-****

2.Kristy Makedonska, TJMAXX Operations Manager. 202-***-****

3.Matthew Vinciguerra, Vice President of K4 Solutions, Inc. 703-***-****

4.Sandra Lee, TJMAXX Key Carrier. 202-***-****

5.Tiffany Talford, TJMAXX Merchandise Manager. 202-***-****

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