SUMMARY

SKILLS

EXPERIENCE

EDUCATION AND TRAINING

JODI SCOTT

**** ******** **, ************, ** 46236 C: 423-***-**** ac39rc@r.postjobfree.com Customer-oriented successful at troubleshooting and handling customer support issues in a timely manner. Dedicated Customer Service Representative who provides exceptional customer service through active listening and problem solving. Customer Service Professional highly skilled in call center management, training, recruiting, service solutions, and innovative marketing concepts. Hands-on Customer Service Manager effective in motivating others to reach their optimum potential. Talented client relations manage

Multi-line phone operation

proficiency

Skilled in call center operations

Strong problem solving ability

Troubleshooting skills

High customer service standards

Service solutions expert

Call center management

experience

Strong problem solving ability

07/2015 to Current CCP (Billing Expert)

Brighthouse/Spectrum - Indianapolis, IN

Effectively managed a high-volume of inbound and outbound customer calls. Answered a constant flow of customer calls with up to calls in queue per minute. Addressed and resolved customer product complaints empathetically and professionally. Gathered and verified all required customer information for tracking purposes. Defused volatile customer situations calmly and courteously. Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment. Referred unresolved customer grievances to designated departments for further investigation. Resolved service, pricing and technical problems for customers by asking clear and specific questions. Managed high call volume with tact and professionalism. Acted professionally and patiently when addressing negative customer feedback 04/2012 to 07/2015 CCP(Billing)

Transcom Usa - Indianapolis, In

Assisting customer setting up new internet Service, troubleshooting equipment, taking payment over the phone

10/2009 to 10/2011 CSR(Billing)

Convergys - Chattanooga, Tn

Effectively managed a high-volume of inbound and outbound customer calls. Answered a constant flow of customer calls with up to calls in queue per minute. Addressed and resolved customer product complaints empathetically and professionally. Gathered and verified all required customer information for tracking purposes. Defused volatile customer situations calmly and courteously. Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment. Referred unresolved customer grievances to designated departments for further investigation. Resolved service, pricing and technical problems for customers by asking clear and specific questions. Managed high call volume with tact and professionalism. 1998 High School Diploma: General Studies

Poplar Bluff Senior High - Poplar Bluff, In, USa

Training in Call Center Management Coursework in Conflict Resolution, Marketing and Basic Accounting

2001 IndyPendence Job Corps - Indianapolis, In, USA

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