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Customer Service Manager

Location:
Chesapeake, Virginia, United States
Salary:
55000
Posted:
January 30, 2018

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SCOTT O'CONNOR

*** ******* **** **, **********, va 23322

Home: 757-***-****

ac39r8@r.postjobfree.com

Restaurant Manager with a12 years career at successful 3 star rated establishments. Seeking to advance professional career in the restaurant industry.

Experienced Restaurant Manager who oversaw a high-volume, 1.5 million dollar restaurant. Versed in planning daily operations, staffing and inventory management.

Staff development talent

Proven sales record

Hiring and training

Employee recruitment expertise

Operations management

Stable work history

Customer-oriented

Strong leader

Staff development talent

Customer-oriented

Strong leader

Honed marketing skills

Supervisory skills

Proven sales record

Hiring and training

Stable work history

Recognized as one of the top ten Restaurant Managers in a 120-store chain in the east coast region. 04/2009

PIZZA HUT

chesapeake, va

store manager

Conducted daily pre-shift and weekly departmental meetings to ensure organizational efficiency.Scheduled and directed staff in daily work assignments to maximize productivity.Continually monitored restaurant and took appropriate action to ensure food quality and service standards were consistently met.Minimized loss and misuse of equipment through proper restaurant supervision and staff training.Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques, and guest interactions.Assigned tasks and oversaw the direction of employees to ensure compliance with food safety procedures and quality control guidelines.Developed and maintained exceptional customer service standards.Ensured proper cleanliness was maintained in all areas of the bar and front of house.Optimized profits by controlling food, beverage and labor costs on a daily basis.Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality.Built sales forecasts and schedules to reflected desired productivity targets.Managed accounts payable, accounts receivable and payroll.Increased weekly revenue by 12 percent.

1999

hickory high, Chesapeake, VA, usa

Coursework in Business, Restaurant and Hotel Management SUMMARY

HIGHLIGHTS

ACCOMPLISHMENTS

EXPERIENCE

EDUCATION



Contact this candidate