Administrative Assistant Customer Service

Graciela (Grace) Rojas

817-***-**** (Mobile)

************@*****.***

Uber Partner Driver

Uber - Dallas-Fort Worth, TX

April 2017 to Present

Provide excellent customer service to Uber riders.

Posey Plumbing - Keller, TX

April 2017 to November 2017

Office Manager/Administrative Assistant/Temporary

-Answer and direct phone calls.

-Organize and schedule appointments with home owners and builders.

-Write and distribute email, letters and faxes.

-Pick up checks from builders, run errands topmost office.

-Order office supplies.

SNI Companies - Buffalo Grove, IL

November 2016 - February 2017

Staffing Coordinator/Administrative Assistant

• Schedule appointments for candidates

• Email candidate documents to candidates, application, tax documents, direct deposit form, etc.

• Order office supplies, maintained conference rooms, and lobby area

• Process payroll, paperwork for temporary employees on a weekly basis.

• Send reminder emails for time entry/approval to clients and candidates on a weekly basis.

• Call candidates a day before an interview/sent email the day of.

• Answer all payroll questions for temporary employees.

• Managed recurring reports and special projects.

A-1 Security Roofing Inc.

January 2015 to November2016

Customer Service/Inside Sales Assistant

• Answer inquiries from customers regarding warranties and schedule maintenance work for different properties.

• Contact existing/potential customers via their property size, work they had done and by zip codes.

• Contact roofers regarding maintenance work for properties.

• Map potential customers and generate leads for the organization

• Maintaining and improving relationships with the client.

• Proof/Edit contracts and media to customers.

Grubhub, Inc.

December 2011 - January 2015

Restaurant Care Account Bilingual Specialist

• Assist restaurants and caterers with general business needs, contract/payment inquiries, and account settings (e.g. maps, menus, operating hours, delivery minimums and fees, and user-generated reviews)

• Partner interdepartmentally with various teams (e.g. Customer Care, Restaurant Tech Support, Accounts, Data Ops, Tech, Accounting) to identify and resolve issues;

• Tackle key issues like reducing fraud to help create a fair marketplace and good experiences for all customers

• Manage recurring reports and special projects;

• Respond to restaurants’ incoming emails, calls, and cases/tickets;

• Partner with customer service and other teams in an effort to resolve all diner and restaurant questions;

• Edit restaurant account information;

• Work with Leadership team to achieve specific call center goals in our pursuit to provide world class customer service;

• Perform other duties as assigned to ensure diner, client, and restaurant satisfaction.

Sudekum, Cassidy & Shulruff, Chtd.

Legal Secretary/Administrative Assistant

January 2010 - June 2011

• Provided administrative support to three attorneys related to Insurance Defense.

• Drafted pleadings, scheduled depositions, transcribed

legal dictation, prepared/drafted correspondence to clients, proofread legal briefs

and created/edited contact lists for cases.

• Respond to emails regarding client meetings and/or contact clients;

• Assisted in creating Policies & Procedures Manual for all administrative employees

• Maintained calendar scheduling;

• Maintained legal files, opened and closed legal matters;

• Made travel arrangements and prepared expense reports.

• Edited client bills.

Foran Glennon Palandech & Ponzi PC

Legal Secretary/Administrative Assistant

June 2005 - December 2009

• Provided administrative support to three attorneys related to Insurance Defense.

• Effectively drafted pleadings, scheduled depositions, transcribed

legal dictation, prepared/drafted legal correspondence to clients, proofread legal briefs

and created contact lists for cases.

• Maintained Associates calendars; Hired Court Reporters for

Depositions; opened and closed legal matters.

• Made travel arrangements, and prepared expense reports.

• Created electronic documents for each attorney and every case for easy access while

on the road.

Segal, McCambridge, Singer & Mahoney

Legal Secretary/Administrative Assistant

February 2001 - May 2005

• Provided administrative support to three Associates related to Insurance Defense

and Asbestos Litigation;

• Drafted pleadings and filed them electronically through Verilaw software,

scheduled depositions, transcribed legal dictation, prepared

correspondence, and proofread legal documents.

• Maintained Court Dates and Court Deadlines for Associates;

• Edited and prepared bills to send to clients, made travel

arrangements, and hired Court Reporters.

• Entered time through Orion; Assisted with Power-Point Presentations and prepared expense reports.

Kirkland & Ellis

Legal Secretary/Administrative Assistant

July 1996-January 2001

• Effectively drafted pleadings, scheduled depositions, transcribed

legal dictation, prepared correspondence, proofread legal briefs

and created contact lists for cases.

• Assisted with trial preparation for trials in Jackson, MS and

Seattle, WA.

• Traveled for asbestos litigation trials in Jackson, MS and Seattle,

WA for several months.

EDUCATION:

Attending Devry University in Chicago (online classes) – Bachelor of Science Technical Management/Project Management – Expected graduation date: December, 2017

COMPUTER SKILLS:

Microsoft Word; Word Perfect; Windows XP; Microsoft Outlook; Excel

Typing 70+ WPM

OTHER SKILLS:

Able to write, speak and read Spanish.

REFERENCES:

Available Upon Request

Contact this candidate