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Assistant Customer Service

Location:
Lake County, Indiana, 46405, United States
Salary:
As per your organization role or discussrtion
Posted:
January 30, 2018

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Resume:

Curriculum Vitae

Ranendra L Goswami

Mailing Address:

**** *****.**** ******

Goshen, IN-46526

Phone: 574-***-****(H), 574-***-****(C)

E-mail: ac39qc@r.postjobfree.com

Key Qualifications:

Experienced Customer Services Associates/Cashier, Unit Secretary/Nursing Assistant (USNA) IU Health Goshen Hospital, Qualified Medication Aide (QMA), Certified Nursing Assistant (CNA) and Executive Assistants/Secretary working in International Development Organizations funded by USAID . Specific focus is take the All medical paper of Patient related job, insert lab order, initial admission, prepared MAR, and helping my Nurse (RN, BSN), Pass Medication, check finger sticks blood sugar level, vital signs, make a bed, transferring, oral and dental care, repositions, feed the residents, shower, bed bath and as per situation dements and is on having excellent computer and typing skills in English, took meeting minutes note, maintained NSDP staff leave status and time allocation, arranged the workshop and seminar, made travel plan and in-country study tour program and support the workshop logistics and registration the participants list and distributed per diem among the participants. Receiving mail and distribution the mail in respective table and dispatching the outgoing mail, takes notes in orally and transcribes them using MS word processing, maintained central files, receive telephone call and screening the calls and took message, assist in the clerical production like formatting the document, drafting letter, makes corrections and as per situation request.

Area of Interest:

Any Entry level like Customer Services Associates, Cashier, Payroll/Accounts Payable Clerk, Certified Nursing Aide, Patient Care Technicians, Executive Secretary/Assistant, Office Secretary, Coordinator Officer, Support Officer, Personnel Secretary/Assistant and Production level.

I.

Academic Qualifications:

1985Bachelor of Arts (B. A.) from Bajitpur College, under Dhaka University, Dhaka, Bangladesh

II.

Professional Engagements:

Frond Desk/Registration and Customer Services

Employer Blue Gate Garden Inn, Shipshewana, IN

Sep. 18, 2017 to till date

The responsibilities are to: Guest check In and Out, reservation by phone and in person, answer any type of questions our guest. print out upcoming gust list. prepare next day guest card, prepared room key, telephone screening inside and outside as well, collect breakfast ticket. sales some items, receive cash, check and different kind of card and what ever situation demand.

Assembler/Quality Check

Employer Goshen Die Cutting (GDC), Goshen, IN-46526

May 01, 2017 to Sep. 18, 2017

The responsibilities are to: Check the parts and numbers, prepare the parts, make a box, count the parts, check the serial number check, Welding Motor parts, sorts of part, pin push, hourly data entry, hourly parts check the parts, show the customer and explain about the parts nd as per as Supervisor decision.

Customer Service Associates (CSA)/Cashier nd

Employer Lowe's Home Improvement, Goshen, IN-46526

Nov. 01, 2016 to Apr. 30, 2017

The responsibilities are to: Finished orientation means lot of in-service especially safety. Scan the stuff, get total amount with cash, check, debit and credit card, military discount, tax exempt, pull up invoice, pull up personal account with phone or other identity, de-activated the item, sometimes load the big items for customers, push the all kinds cart and situation demand.

Unit Secretary/Nursing Assistant (USNA)

Employer IU Health Goshen Hospital, Goshen, IN-46526

Feb. 10, 2014 to Sep. 29, 2016

The responsibilities are to: To initial admission, insert lab order, diet, activity, vital signs, introduced yourself, check wristband change patient board, check Finger Stick Blood Sugar level, to clean the face, brush teeth, clean bottom, shower, made bed, rang of motion, reposition every two hours, feed to the resident, tale intake and output, transfer from bed to wheel chair, wheel chair to bed, take off dirty linen, pass ice water, toileting, took patient weight, update the patients MAR other work a

Qualified Medication Aide (QMA)

Employer Courtyard Healthcare Center at Goshen, IN

November 24, 2009 to Sep. 25, 2016

The responsibilities are to: To pass passing medication the resident, took vital signs the residents, check Finger Stick Blood Sugar level, to clean the face, brush teeth, clean bottom, shower, made bed, rang of motion, feed to the resident, feeding chart, transfer from bed to wheel chair, wheel chair to bed, toileting, took weight weekly/monthly of resident, update the resident book and other work as per request.

(Certified Nursing Assistant) CNA

Employer AmeriCare, Senior Health, CNA at Goshen

April 20, 2004 November 23, 2009

The responsibilities are to: To assist in resident, took vital signs the residents, to clean the face, brush teeth, bottom, shower, made bed, rang of motion, feed to the resident, feeding chart, transfer from bed to wheel chair, wheel chair to bed, toileting, update the resident book and other work as per request.

Executive Secretary for the NSDP, Deputy Chief of Party

Employer Pathfinder International/NSDP (Head Quarter Boston, Massachusetts)

July 01,‘02 – April 30, 2004

The responsibilities are to: Fulltime support and assist to Deputy Chief of Party, Advisor, Monitoring/Evaluation, and Senior Program Operations Officer and Financial Sustainability Advisor. See below job responsibilities.

Secretary for the RSDP, Deputy Director, (Program Operations)

Employer Pathfinder International (RSDP)

Nov. 10, ‘97 – June 30, 2002

The responsibilities are to: Arranged the workshop and seminar, took meeting minutes note, maintained NSDP staff leave status, support the workshop logistics and registration the participants list and distributed per diem among the participants. To distribute the incoming mail in appropriate table and assist in dispatching outgoing mails, to prepare DHL and TA Unit materials and mailed every week (Thursday), Assist in clerical production like documents format, make errors corrections, budgets, reports, general correspondence, and regret letter for No Fund, Allegation letter and also translates letter when it necessary, To receive telephone calls and screening the phone call and keep message, Maintain sub-grantees and Confidential files, Operate with visual aids: Overhead Projector, Multimedia, Digital and Manual Camera, Scanner and Fax, Maintains in all circulars (memos) of Central Filling system, Maintained daily calendar and monthly planner, arrange appointments for the COP, Maintains and assist with the field trip tracking of all TA unit and Dhaka HQ members, Maintains visitor list and up-to-date Arrival/Departure roster, To tracking paper cutting (published articles, etc in RSDP) and Other reasonable works as instructed by the Supervisor.

Secretary for the Population Program Manager

Employer The Asia Foundation (TAF) (Head Quarter Los Angeles, California)

Feb. 19’95 Sep. 30’97

The responsibilities are:

Same (see above)

Secretary for the Population Program General Administration

III.

Training Background:

Completed a Pre-intermediate-2 level course entitled “English as a Second Language” from January 23 to April 06, 2000 at the British Council Teaching Center, Dhanmondi R. A., Dhaka, Bangladesh.

Completed an elementary level course entitled “English as a Second Language” from April 13 to June 03, 1992 at the British Council, Dhaka, Bangladesh.

Completed an Office Management course on March 07-18, 1999 at “Bangladesh Institute of Management” 4, Shubanbagh, Mirpur Road, Dhaka, Bangladesh.

Completed a certificate course on “Library Science from the Library Training Institute” Shahbagh Dhaka, Bangladesh from Sep.1987 to July, 1988.

IV.

Other Professional Activities:

In addition to my regular job as Secretary in the Population Program, I also worked as an Executive Secretary, at Pathfinder International and Executive Secretary, Admin Assistant, Receptionist at The Asia Foundation on requested or by nature of the requirement.

V.

Computer Skills:

Proficient with software packages - DOS, Internet and Email browsing, Word Perfect, Lotus V, PageMaker, Photo Editor, Photoshop, Paint Brush, Ami Pro, Window Vista, MS Word, MS Excel, MS Power Point, Outlook Express, dBase, Lotus Organizer 2.1, Fox Pro, MS Publisher, Quattro Pro, Harvard Graphics, CC+, Explorer, Form Tool, ACDSee and Banner.

VI.

Language Proficiency:

Fluency English with moderate written English skills.

VII.

References:

Ms. Delores Swartz

1601, Westmore Dr.

Goshen, IN-46526

Tel: 574-***-****(H)

Email: ac39qc@r.postjobfree.com

Mrs. Brenda Zimmerman

1210 South 15th Street

Goshen, IN-46526

Tel: 574-***-****(C)

Ms. Kirsten W. Lundeen

2135, 14 Mile Road NE

Sparta, MI-49345

Tel: 1-616-***-**** (C)

1-616-***-****(H)

Email: ac39qc@r.postjobfree.com



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