Executive Assistant

DAPHNEE DUROCHER

Brooklyn, N.Y. *****

***********@***.***

631. 278. 5235

Executive Summary

I am highly motivated, experienced and result-oriented in Business with extensive education in Business Management. I am an experienced worker, in a highly demanding and fast-paced environment. I have the ability to handle multiple tasks efficiently and effectively to meet deadlines. Ability to work calmly under pressure. I possess exemplary problem solving skills; able to identify problems and implement corrective results. Through my education, I have studied and gained knowledge in project management tools, processes and techniques. I am a proven multi-tasker with a diverse and well- rounded skill set encompassing Business Management, Communications, Branding and Marketing.

Core Competencies

Business Management • Market Analysis • Strategic Planning • Project Management • Client Partnering • Quality Control • Budget Planning • Strong Microsoft Products • (Pivot Tables, VLOOKUP) • Proposal Development • Retail Report Metrics • Research & Analysis • Expertise in Business • Creative Initiatives • Revenue Generation • Competitive & Trend Analysis • Performance Management • Oral & Written Communication • Event Planning • Negotiation •

Related Experience

• Bloomberg Market Concept Certified (BMC)

• Chaired Project Management support to produce a podcast

• Conducted research and compiled data

• Ensured accuracy on all projects and correspondence

• Maintained high standards despite pressing deadlines

• Managed extensive personal and professional calendar on a daily, weekly and monthly basis

(appointments, meetings and conference calls)

• Directed 20% growth of existing client relationships and expanded contracts and new services

• Proficiently trained and experienced in C. Concur

• Elected by manager to assist with file closures, resolved complex claims & processing issues

• Participated in quality-control audits; and monitored status updated

Education

MBA, Business Management, Minor Marketing, 2019

Molloy College, Rockville Centre, NY

Major Courses: Technique of Business Writing, Quantitative Analysis Business, Human Resource Management, Corporate Finance, Money, Banking & Finance, Business Ethics, and Business law BS,

Business Management-

Dual Degree, May 2018

Molloy College, Rockville Centre, NY

Major Courses: Business Communication, International Business, Principles of Marketing, Principles of Management, Organizational Behavior, Sustainable Business, Economics, Project Management, and Marketing Research

AAS, Fashion Merchandising and Buying, June 2004

Nassau Community College, Garden City, NY

Major Courses: Marketing, Economics, Business ethics, Merchandising & Buying in Business, and Event Planning

Experience

Freelance Fashion Stylist, 2015 – 2017, New York, NY Lead Stylist

• Researched various fashion brands to effectively style items to meet the mission statement

• Main stylist on set dressed and accessorized models for fashion shoots

• Collaborated with photographer for overall shoot setting and implemented fashion choices

• Compiled fashion credits and researched price points for photoshoot

• Conceptualized with hair stylists, and makeup artist on themes and directions of shoot

Dynamic Cellular (MetroPCS LLC) 2013 – 2016, Greater New York City area Account Manager

• Maintained constant contact with key clients to develop service offerings and needs

• Kept projects on budget and moving efficiently through objectives

• Ensured accuracy on projects and correspondence

• Captured a detailed understanding of our clients’ internal processes to assure better service delivery and enhance client relationships

• Developed documentation, schedules and instructions

• Researched potential clients to specifically target company needs

• Built positive business relationships with my account base through proactive support, on-site visits, and client education

POLO Ralph Lauren, 2005 – 2012, Manhasset, NY

Visual Merchandiser 2009 – 2012

• Supervised store’s merchandise layout to create vision based on current trends or seasonal collections to attract consumers to stop look and buy, and styled mannequins

• Analyzed weekly reports in order to fulfill merchandising needs and promote showcase key items

• Coordinated the marketing, merchandising and retailing to attract the targeted customer

• Trained and directed staff on store policies, promotions and any other relevant information Sales Professional 2005 - 2009

• Converted shoppers into repeat Ralph Lauren customers

• Adapted selling approach to the level of traffic on the sales floor

• Worked with urgency efficiently and consistency

• Provided clear, accurate and timely information

• Developed and implemented an aggressive sales campaigns by gathering client information which resulted an increase in my daily sales goal

• Managed a database of 100 prospective clients following extensive and rigorous leads generating activities

• Attained Top Performer Award and Excellence in Service Award

National HealthCare Associates Inc. 2003-2005, Lynbrook, NY Insurance Negotiator

• Evaluated dispute reasons and implemented strategies to engage in negotiations with Plans, Medical Groups, IPA’s, MSO, and TPA’s

• Reviewed denied accounts to continue pursuit of lost revenue

• Prepared the strategic plan to secure payments from insurance companies in a timely manner

• Conserved and decreased aged accounts receivables under 60 days

• Ensured timely contact and follow ups with related parties to prompt resolution on claims

• Negotiate contract leads assigned negotiations (hospitals, rehabs and physicians)

• Provided excellent service to policyholders, negotiated fair settlements and identified fraudulent claim

Revenue Maximization Group Inc./ 1999-2002, Garden City, NY Field Representative

• Processed payments from DSS to the NYC Health Hospitals Corporation

• Assisted patients in processing paperwork for Medicaid and Medicare eligibility/renewals

• Negotiated payments with patient and insurance companies

• Maintained accurate database of transactions and communications

• Audited accounts for accuracy, setting up payment plans within the policy guidelines and recording and documenting within the billing software system

• Ensured compliance to HIPPA laws and federal regulations

Volunteer Experience

Parent- Teacher Association, 2010-2016, Meadow Elementary School, Baldwin, NY Volunteer

• Created promotional materials to recruit PTA volunteers; coordinated production of newsletter

• Maintained ongoing communications with parents

• Constructed, organized and set up events: dances, ice cream sales, festivals and talents shows

• Addressed issues that were important to parents and public school administrators

• Planned special and executive events and client meetings

Contact this candidate