Professional Experience Management

Chandru B

Door no – *-**/A, Kaddu vetti street,

Vasavi mahal opp,

Ayyampalayam,

Dindigul (DT) 624204

E-mail: chandru.rockfort55gmail.com

Mobile: +91-952*******

D .O. B: 14/05/1994

OBJECTIVE

Seeking a career in an organization that provides me an opportunity to use my technical and interpersonal skills that will result in my personal growth as well as the growth of the company. PROFESSIONAL EXPERIENCE

Organization: TATA Consultancy Services (Vantiv - USA) Process : Charge Back

Team : Credit Disputes

Designation : Senior Associate

Experience : June 2014 – Till now

RESPONSIBILITIES:

Ensuring income retrieval requests and chargeback’s are processed in accordance with VISA and MASTERCARD regulations.

Reviewing all dispute account and finding out exact reason for the same.

Conducting various Checks to find out the dispute.

Comprehensive knowledge of Payment Agents.

Good understanding of various Fraud Dispute in consumer banking

Ensuring customer scarification is maintained in the face of cardholder dispute settlements.

Working on Internationally used applications like V-roll.

Reconciliation of day to day work performed by the team.

Research of disputed items

Handling both VISA and MASTER dispute resolution process.

Dealing with High-Risk Disputes which involves High Dollar amount and Premier customers

This indicates transaction Receipt, Retrieval, Chargeback, Re-presentments, Arbitration and Compliance etc.

Preparing Management Information System report on a daily, weekly and monthly basis.

Delivering the client requirements at the time without affecting accuracy & timeliness.

Sending EOD checklist to senior level managers comprising daily productivity of all the team members.

KEY SKILLS:

Good international work exposure with clients in US

Comfortable interacting and working with cross-functional, multi-site teams.

Excellent analytical skills.

Creating shortcuts and reducing time.

Provide training and assisting team members.

Effective problem solving skills.

Strong team player who learns and adapts quickly.

Flair for continuous self-improvement.

Result driven motivator.

ACHIEVEMENTS:

Received Star Performer Award.

Awarded as Best People Management.

Has been Awarded BEST ATTENDANCE of the year.

EDUCATIONAL QUALIFICATION

Bachelor of Commerce (B.Com) from Sree Saraswathi Thyagaraja Arts & Science College, Pollachi, from June 2011 to April 2014 securing a percentage of 75%

HSC from N.S.V.V.Matric.Hr Secondary School, Pattiveeranpatti, in March 2011 securing a percentage of 81.25%

SSC from N.S.V.V.Matric.Hr Secondary School, Pattiveeranpatti, in March 2009 securing a percentage of 71%

OTHER INFORMATIONS

Languages : Tamil, English & Telegu

Computer Knowledge: MS Office, MS outlook, Tally ERP9 DECLARATION

I hereby declare that the information provided above is true to the best of my knowledge. I would assure you that if provided with an opportunity in your esteemed organization, I would work to the best of my abilities for the improvement of the organization. DATE:

PLACE (CHANDRU B)

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