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Customer Service Home Health

Winston-Salem, North Carolina, United States
January 30, 2018

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Lourdes E. Rosario

Cell 336-***-****


A secretarial position in a dynamic work environment seeking a position

as a secretary in a professional company.

Profile Statement:

An experienced secretary with a proven track record of successfully managing simultaneous projects and meeting deadlines consistently and accurately. A strong administrative background coupled with excellent computer skills facilitates the provision of complete secretarial support. A self-motivated worker who is able to communicate effectively at all levels.

Proficient in multiple computer applications with fast, accurate typing skills. Excellent organizational and planning skills utilized in providing full secretarial support. Skilled at problem-solving and decision-making. A conscientious worker who is always willing to go the extra mile.

A top performing secretary who is both professional and trustworthy. Known as a hard worker committed to the efficient completion of challenging projects within deadlines. Proven ability to resolve problems and follow through effectively.

Work Experience:

Teachers Aid Winston Salem Christian School

07/2016 to Present Duties: Maintaining a safe, organized, and clean classroom. Creating an

enriching classroom experience with organized curriculum activities, observational assessments, stimulating interactions, and caring relationships. We are seeking experienced aides with a positive attitude, strong work ethic who love to work with children

Referral Coordinator Novant Health Forsyth Family Medicine

06/2015 to 07/2016 Duties: Answer phone calls, schedule appointments, send messages, updating patient’s files, faxing, authorizing referrals, calling insurance for an authorization, filing, scanning, copying, translating in the Spanish language, experience in patient service skills, mailing results.

Navigator HealthCare Access

10/2014 to 06/2015 Duties: vital role in helping consumers prepare electronic and paper applications to establish eligibility and enroll in coverage through the Marketplace. This includes steps to help consumers find out if they qualify for insurance affordability programs (including a premium tax credit, cost sharing reductions, Medicaid and the Children’s Health Insurance Program), and if they’re eligible, to get enrolled.

Home Health Care Service

06/2014 to 09/2014 Philadelphia Home Care

Duties: Make sure patients takes their medication, cleaning patients home, bathe the patient, comb patients hair, make their bed, washing clothes, take them to their appointments, entertain the patient, bilingual skills, etc.

Marketing Ops Assistant

05/2005 to 12/01/2012 Independence Blue Cross

Duties: Validating medical & dental documents, receiving cases, filing, typing, know how to use fax, copy machine, picking up cases, depositing checks, correcting paperwork, sorting mail, handling documents in a proper order, Microsoft word, power point, Formworks system and customer service skills, bilingual.

References: Rev. Edwin Iguina, Jr.

28 Apple Tree Court

Glassboro, NJ 08028


Annette Mercado

2048 E Somerset Street

Philadelphia, PA 19134


Orlando Burgos

177 W Louden Street

Philadelphia, PA 19120


First Lady, Marta Pagan

2600 Chatfield Drive

Winston Salem, NC 27103


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