Customer Service Sales

Bindu Mitra

Cupertino, CA

669-***-**** **********@*******.***

Objective

Administrative Assistant Receptionist Office Clerk Customer Service Sales Manager

Summary

One year in Back Office Administration using MS Word, MS Excel and Google Sheets. Responsible for ordering supplies, organizing records, customer service/problem-solving and dealing with difficult employees and customers. Proficient in troubleshooting and conflict resolution. Opened H&M’s first three stores in India (two were Flagship stores) - handling all admin/pantry and counters/registers. B.A. in Psychology. Friendly, detail-oriented and organized.

Relevant Skills

MS Word Google Sheets Phones Customer Service

MS Excel Scheduling Filing Office Equipment

Experience

Back Office Admin, H & M, India

2015 - 2016 - Training in Europe (UK & Estonia)

• Organizing the employee Records, Employee attendance maintenance as well as handling the store maintenance and other issues.

• Customer handling, issues regarding purchases and returns. Problem solving within the store and with customers, while keeping in mind the routines.

• Handling and ordering supply materials for office i.e. all stationary and maintaining the pantry.

• Complete organizing of office parties and arranging staff lunches and dealing with vendors.

• Involved in recruitment and paperwork. Used Microsoft Excel, Word and Google Sheets

• Complete Handling of Cash and Back Office Management.

• Inform, train and update all employees (Staff/Management) on cash point procedures and shop routines.

Sales Associate, Nordstrom, San Jose, CA

October 2010 – January 2015 (4 years, 4 months)

• Maintained high level of professionalism in both appearance and attitude.

• Made appointments with customers and provided them with the ultimate shopping experience, by helping them throughout the store. Perfected the ‘Girlfriend Technique’ of giving them time, one on one, suggesting ‘add on’ to the outfits and helping them pick out the complete look/wardrobe.

• Used my organizational skills for taking notes and keeping records of items bought to suggest companions to the outfit, thus insuring repeat sales.

• Built lasting relationships with customers by timely follow up on purchases and suggested new merchandise and invited them to upcoming events.

• Was constantly sought out by customers for providing expert product knowledge and help in wardrobe choice.

• Build positive team relationships to help inspire trust and team work and influence behaviors to achieve desired result.

• Diffuse customer situations and provide resolution in a timely and effective manner.

• Set and achieved my sale goals while supporting the goals of the team.

• Set and achieved personal daily, monthly, yearly and special event goals

• Ended the year being the number one department in the region.

• Achieved Quarterly Pacesetter.

• Achieved position in top 50 in the area.

• Worked as a team player to ensure each customer received excellent service keeping with the Nordstrom ethic.

Brand Specialist – Jones NY, Macy’s Inc.

September 2006 – June 2010 (3 years 10 months)

• Achieved the position of Brand Specialist from part-time sales in less than a year.

• Helped customers with specialized shopping needs, made suggestions for the occasion and to improve the sales. Gave style advice with full product knowledge.

• Helped with Fashion shows and department events.

• Achieved to open 50 accounts in a month! Opened accounts beyond the goals set.

• Achieved the goals set and helped teammates with their goals, thereby boosting the results for the department. Was constantly sought out by customers for my honest opinion and product knowledge.

• Trained new employees and helped them with issues

Education: BA Psychology: (India)

Indian Institute of Fashion Design (Advance Course) (India)

Awards and Achievements: Nordstrom: Quarterly Pace setter, was in the top 50 sales persons and ranked at No. 31. Macys: Opened 50 rewards in a month! Million dollar club member for Jones New York. Recipient of Star Attitude award and received the coveted Diamond star

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