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Project Manager, Scrum Master, Engagement Manager, Release Manager, BA

Columbus, Ohio, United States
January 30, 2018

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Matthew Bok, PMP

**** ********** **** ********, ** 43026 614-***-****

Summary of Qualifications:

** ***** ** ********** ******** projects leveraging developers and consultants in a fixed bid relationship

20 years of overall IT experience

8 years of agile experience

8 years as Scrum Master leading all ceremonies and responsible for creation of all artifacts

Skilled Release Manager/Senior Business Analyst/Project Manager with extensive enterprise experience, utilizing both proprietary and standardized project methodologies/practices with focus on agile strategies delivering increased value quickly

Experienced people manager responsible for interviewing, on-boarding, off-boarding, annual reviews

Areas of expertise include: release planning, risk analysis/mitigation, requirements elicitation, liaison to project stakeholders, testing, process improvement, reporting, project planning, Test Plan development, User Story creation, and Use Case development

Experience managing and/or supporting projects ranging from 20 to 50,000 hours

Strong ability to deal with ambiguity and the needs of a changing environment

Experienced in all phases of the project life cycle

Led four concurrent projects to completion with budget variance of less than three percent

Led project management, business analysis, and testing on both Agile and Waterfall projects

Technical Skills Summary:

Microsoft Office, Microsoft Project, Visio, Quality Center, Clarity, Clarity Workbench, Service Now, Microsoft Test Manager, Balsamiq, Team Foundation Server, Rally, JIRA

Experience Profile

NetJets 12/2015 – 1/2018

Scrum Master/Release Manager/Service Delivery Manager

Served as Scrum Master

Led daily stand-ups

Facilitated Sprint Planning meeting (planning games, estimation, role assignment)

Led Retrospectives on a bi-sprint basis

Backlog grooming and prioritization with multiple business partners serving different interests

Facilitated Sprint Review (show and tell)

Integral part of CAB (change approval board)

Oversaw implementation and integration of third party reporting tool

Worked with government agency to ensure compliance in highly regulated industry

Liaison for business partners both domestic and abroad

Adapted timelines and schedules’ based on external events

Created customized reporting of business critical metrics, consulting with Senior Management to ensure information being shared with C-level executives was consumable and useful

Led team that created the companies first mobile cross OS application

Managed all IT releases for a department of 500 workers covering over 500 releases annually

Coordinated releases based on shared components/cross-release risks

Approved code control moves/merges across than five environments for code consistency allowing for testing on non-concurrent releases simultaneously

Improved rigor in RM process, creating and implementing processes and procedures leading to increase in releases of 40%

eBay 06/2013 – 11/2015

Manager over Project Managers, Business Analysts, QA

Served as PM for launch of multi-year project

Responsible for oversight of multiple resources across the PM, BA, and QA domains

Helped facilitate agile transformation to increase productivity

Integral part of senior leadership group

Oversaw daily stand-ups

Was onboarding ambassador for all new employees and consultants

Responsible for interviewing, reviews, and hiring of all PM, BA, and QA resources

Lead functional requirements gathering exercises

Helped groom and maintain product backlog

Performed gap analysis between legacy and next generation platforms

Conducted annual comparative advantage study between eBay and competitors

Electronic Classroom of Tomorrow 04/2012 –06/2013

Project Manager/Senior Business Analyst/Quality Assurance Tester

Responsible for design/discovery/implementation of the majority of systems for Ohio’s largest online educator, working with users, product owners and C-level executives to gather requirements

Worked closely with the Marketing department to prepare press releases for new products for internal and external projects

Performed build/buy analysis to determine best solutions to solve problems

Oversaw vendor contractors for outsourced projects

Served as liaison between developers and business/education units

SME for projects across the Enterprise

Managed several multi-phase projects concurrently working against firm deadlines

Trained end-users at professional development seminars in person and through WebEx sessions in sessions as small as individual training and as large as 50 at a time

Managed product backlog of hundreds of items ranging from small enhancements to year-long new function implementation

Worked to develop regression test suite as well as test plans for new functionality

Ran planning games, prioritization and estimation bi-weekly for two week sprints

Quick Solutions, Inc. 05/2009 – 04/2012

Project Manager/Senior Business Analyst/Quality Assurance Tester

Client: ECOT 09/2009 – 04/2012

Project: ECOT CRM/SES/Intervention Database/Student Scheduling Application

Elicited and wrote requirements using multiple facilitation techniques

Wrote user-stories with acceptance criteria for consumption by developers and use by testers

Worked with client to determine workflows and functionality of application for new line of business

Risk identification and mitigation.

Distilled work items into deliverables fitting into two week iterations

Kept log of future business wants/needs, reprioritizing as needed to allow modular delivery of work items

Managed planning games for assignment of story points used in capacity planning to ensure maximum output per user

Facilitated retrospectives for continuous process improvement

Held bi-weekly show and tell, keeping business partners involved in the process and informed of the status of deliverables

Managed daily updates of load sheets and on-line time tracking, removing ambiguity of the status of the current iteration

Designed mock-ups for all screens of new applications including corresponding flow-charts spelling out work flows

Wrote test plans for client use to do quick regression testing for pre-existing functionality

Managed changing priorities to allow for delivery of items based on shifting needs

Served as primary liaison between C-level executives, management, end-users and development staff

Creator of test scripts that could also be used as a training tool, building value of leveraging knowledge gains and testing at the same time

Client: Ryan Partnership 08/2009 – 09/2009

Project: Chase Spotlight

Developed use cases and test cases for web-based business promotions for Chase Spotlight

Delivered high-volume, high-visibility application in short window for major publicity campaign

Created master test strategy to ensure full coverage of all possible scenarios with traceability back to requirements

Designed specifications, insuring a cohesive look and feel throughout all facets of the project

Held daily status meetings, informing the project team and client of current project status

Client: Attorney General’s Office 05/2009 – 06/2009

Project: MCCH Update Project

Developed use cases for both internal and public facing websites

Created comprehensive use case inventory of all use cases for MCCH project

Held bi-weekly status meetings, working directly with CTO managing expectations and deliverables

Nationwide Insurance 2000 – 2009

Senior Business Analyst/Project Lead

Performed market research study to determine effectiveness of our internet presence

Monitored, prioritized, and managed defect reporting for quick resolution and deployment of defects to ensure compliance with project SLAs

Managed defect reporting, prioritization, and resolution for a department owning over 40 new and legacy applications

Managed testing for over a dozen annual releases across 17 separate web-based applications, impacting over 5,000 users

Developed test plans and Use Cases, tracing plans back to requirements (traceability matrix)

Managed project for an operating system upgrade project, impacting multiple call centers around the country with over 3,000 users. Created project implementation plan and managed project resources

Project lead on a testing strategy project that created traceability of requirements for a $15 million dollar project impacting over 7,000 users

Adhered to PMBOK or internal standardized business practices, including Enterprise Solution Delivery Methodology (ESDM)

Responsible for risk assessment and mitigation and process improvement/re-engineering

Responsible for all incoming work requests for a department of over 500 people with a budget of over $20 million

Reduced initial estimating expenses by 35% by streamlining incoming demand

Cross-referenced unfilled demand against unused resources, resulting in expense reduction and increased utilization

Certified dozens of applications and hardware devices for field use by over 8,000 users following standardized procedures


Bachelor of Science in Communications, University of Wisconsin, WI


Project Management Professional (PMP) Certification, Project Management Institute

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