Customer Service Technical Support

Dauna Sample

*** * ******* ****

Oak Ridge, Tennessee 37830

Phone: 865-***-****

E-mail: d ************@*****.***

Experience

Temporary Clerical/Customer Service Employee, Manpower, American Home Patient, August 2017 - Present

Temporary Clerical/Customer Service Employee, Express Professional Employment July 2017 - Present

Telemarketer, Etsell Inc. dba Shrine Services

May 2017 - July 2017

● Outbound calls soliciting donations

Customer Service/Technical Support, Elavon

July 2016 – April 2017

● Troubleshooting of retail terminals

● Explanation of billing and rates

● Verification of customers and sending communication via email and fax

● Submission of refund requests

Technical Support, Elavon through Express Employment Professionals March 2016 – July 2016

● Troubleshooting of retail terminals

Member Services Representative with USAA insurance campaign at Sitel in Oak Ridge, Tennessee April 2010 – January 2016

● Generated and bound new auto policies for USAA members

● Made and bound adjustments to existing policies for members

● Generated new renters insurance policies

● Generated new valuable personal policies (property floaters)

● Discussed and resolved billing issues including non-payment cancellations

● Routed calls to other departments (claims, banking, investment services, etc.)

● Explained how policy changes affected premium amounts and how these premium changes would affect current and future bills

Customer Care Representative, CVS Caremark in Knoxville, Tennessee March 2007 – March 2010

● Acted as first-time contact for incoming callers

● Placed prescription refill orders

● Advised members of prescription benefits (deductibles, co-pays, covered medications, differences between preferred and non-preferred medications

● Assisted members in reaching different departments (clinical questions, contacting physician)

● Assisted medical personnel with prescription coverage for their patients

● Assisted pharmaceutical personnel with processing prescription claims

● Advised members regarding the use and savings value of discount prescription cards

● Enrolled callers in to various discount prescription card programs Sales Agent, Answer Financial, Knoxville, Tennessee May 2003 – January 2007

● Broker for the sale and binding of policies for the following lines of business: auto, home, rental, motorcycle, umbrella

● Initial underwriting of policies

● Generated comparative quotes for property lines of business

● Advised customers regarding changes and upgrades of coverage Customer Service, Client Logic, Oak Ridge Tennessee May 2002 – May 2003

● Claim processor for the Cricket Phone Replacement program sponsored by Willis Corroon

● Gathered information from customers reporting lost, stolen, or damaged cell phones

● Processed claims for mailing or store pick-up of replacement phones HUB Associate and Cashier, Sears, Oak Ridge, Tennessee May 2001 – February 2006

● As HUB associate performed miscellaneous office duties, contacted customers regarding item repair status, dispensed change, received closing funds from cashiers and prepared for nightly deposit in store vault

● As cashier assisted customers with purchases, processed payments, presented store credit card program, counted down the register at close of business and prepared money for deposit at the front office

Accounting Secretary, Vinylex Corporation, Knoxville, Tennessee November 1992 – March 2002

● Prepared and mailed department correspondence and twice-monthly customer statements

● Prepared customer orders for daily printing and mailing

● Prepared monthly reports using Excel for distribution to other departments

● Daily pick-up and distribution of mail, daily sorting and delivery of mail to departments, daily drop-off of outgoing mail

● Relief receptionist and operating switchboard with 4 lines, approximately 40 extensions. Education

● Tennessee Wesleyan College, Athens Tennessee, Bachelor of Arts degree

● Clinton High School, Clinton Tennessee

Skills

● Employee of the Month for May 2016, Express Employment Professionals

● Experience in insurance, customer service, retail, and manufacturing office atmospheres

● Extensive experience in use of computer for word processing and data entry

● Proficient with Microsoft Word and use of the Internet

● Experience in working with multiple screens

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