Elaine Meares Phillips

***** ***** *** ******, ** 36551 251-***-**** {cutipi74@@gmail.com}

Objective

Dedicated customer service professional and administrator in a fast-paced environment seeking an opportunity in a team-orientated company. Adept at handling a wide range of contact methods while accurately documenting customer issues and providing first class service with every interaction. Experienced in defining and analyzing customer requests to resolve issues accurately and quickly. Also, maintaining composure while handling challenging customer demands. Strong problem-solving, influence, and negotiation skills guarantee successful representative/client and business-to-business sales along with positive long-term customer relationships. Exceeding customer's post-sales needs with energetic follow-up. Proficient computer skills in a Windows-based environment and proven ability to learn unique software. A confident and effective communicator who receives excellent customer feedback. Track record of quickly acquiring competency in all products and transactions while readily and positively adapting to change. A team player with a winning attitude and a passion for customer service, administrative duties. and sales looking to make a significant contribution to your company.

Education

Bachelor of Science, Elementary Education Highly Qualified

University of South Alabama---Mobile, AL

Bachelor of Science ---Communication, Radio, Television, Film, Journalism

Minor: Physical Education

University of North Alabama---Florence, AL.

Skills & Abilities

Effective Communication skills

Organized and Dependable

Critical thinker

Bookkeeping

Filing

Lesson Plans

Grading

Effective Parent/Teacher communication

Sales and follow up calls with clients

Building Client/Customer and Business relationships

Setting goals and objectives

Resolving a wide range of product and service issues speedily and satisfactorily

Learning new processes from beginning to end

Inspiring and Motivating people around me

Educating clients on products

Effectively helping clients to find their needs to ensure customer satisfaction

Sales and marketing skills

Management

Customer service

Experience

VIPKID, Online ESL Teacher

teaching kids in China English via web cam

AFLAC, Insurace Agent

All aspects of running your own business, customer relations, sales, bookkeeping, filing, cold calls, warm leads, presentations, accounting, etc

TEACHER, Faith Academy: August 2010 -May 2015

*8th Grade Language Arts: 2 years

*6th Grade Language, Writing, Reading, and Spelling: 3 years

TEACHER, Magnolia Springs Baptist Academy: August 2006-May 2009

*6th Grade, All Subjects

TEACHER, Breitling Elementary: August 2009- May 2010

* 5th Grade, Student Teacher/ Interim

Enterprise Rent A Car, Mobile AL Assistant Manager, Customer Service, Sales, Marketing, and Retention

Corey Everson Fitness for Women, Mobile AL Assistant Manager, Customer Service, Sales, Bookkeeping, Personal Trainer, Advertising, Cold calling

References

Rebekah Darnell: 901-***-****, Co teacher at Faith Academy

Heather Nezat: 251-***-****, Co teacher at Faith Academy

Tim Skelton: 251-***-****, Headmaster at Faith Academy

Samantha Bridges: 251-***-****

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