Customer Service, Advocate

Objective

To further expand my knowledge and pursuit in preparing myself for a career working within the community to promote outreach, fundraising and advocacy for non-profits and community-based programs.

Education

Psychology-Bachelor of Arts

University of Wisconsin- Eau Claire

Major GPA 3.4

Work Experience

Service Team Member

Total Wine & More Present

Assist in the selling, branding, and marketing of winery direct product

Maintain a clean front to the store and a helpful and prompt service to customers

Engage and interact with customers on a personal level

Build knowledge of wine and spirits

Residential Support/Office Assistant

Rebound Inc. March 2017

Provide support for African-American male youth in a transitional home

Utilize treatment plans to ensure that residents are making the most of their stay at home

Filing, organizing, and planning house activities, case notes, and grocery items

Substitute Teaching

Saint Paul Public Schools Present

Fill in for absent teachers, in a variety of classroom settings

Exposure to diverse populations and age ranges of children

Follow precise directions and notes left from head teacher

Encourage safe and honest behavior from students

Resident Treatment Worker

Eau Claire Academy 2015-2016

●Sustaining the wellbeing of adolescent residents through a structural program

●Protecting confidentiality of residents

●Closely observing behavior and documenting any progress or changes

●Working with residents to improve coping skills, social comprehension, and healthy ways of living

●Intervening in crisis situations to protect both the individual resident and others involved

●Impacting stressful situations with a positive attitude and feedback

Mail Processor

L&M Mail Company 2014-2015

●Processed mail from local Midwestern companies

●Organized envelopes for processing

●Kept a close eye on envelopes to make sure they are orderly/have correct

postage

Cashier/Customer Service 2014- 2015

Dollar Tree- Clairemont Location

●Handled concerns of customers or the manager on duty

●Cleaned and stocked inventory

●Honest cash register monitoring

Volunteer Experience

Volunteer 2014-present

Eau Claire Children’s Museum

●Cleaning up and maintaining exhibits

●Preparing activities for the upcoming weeks

●Engaging with children to make their visit a fun and positive experience

●Setting up for birthday parties

References

Karen Diedrich

Unit Manager- Eau Claire Academy

Phone: 715-***-****

Anne Woodley or Jennifer Horel

Youth Care Supervisor/HR Representative, Eau Claire Acedemy

Phone: 715-***-****

Lynn Gautsche

Volunteer Coordinator, Children’s Museum of Eau Claire

Phone: (715)- 832-5437

Email: ****@****.**

Julie Wynn

Certified Nurse, United Hospital

Phone: 651-***-****

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