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Customer Service Representative

Manchester, New Hampshire, United States
16.00 / hour
January 30, 2018

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M Katrina Cray

*** ******* ******

Apt. ***

Manchester, NH 03104

(C) 603-***-****


Microsoft Excel and Word

Propertyware Software

Proficient on Mac Computers and applications

Patriot Software (Payroll)

POS Systems

Accounting (payables and receivables)


I am reliable, punctual and I take my job very seriously. I am not afraid to go the extra mile to achieve results. I am a take charge individual, who is honest and hard working. I have strong bookkeeping, accounting and marketing skills. I have extensive experience in customer service and management. I am computer literate and am comfortable working on PC's and IMacs. I am proficient in Microsoft Word, Excel, Pages, Numbers, Propertyware, Patriot Software and Tenant Pro. I have taken property pictures and and have created ads placed on Craigs's List, Zillow, Loopnet and CIMLS, to expose the property to other markets. I put new procedures in place to rule out “high risk” tenants.

Work History:

Property Manager Apr 2016-Nov 2017

Downtowner Nelson Nashua, NH

Introduce and monitored effective lease renewal programs.

Communicated regularly with key on and off-site tenant contacts to achieve satisfaction with buildings and services.

Verified income, assets and expenses and completed file tracking sheet for each applicant.

Maximized rental income while minimizing expenses through effective planning and control.

Trained and motivated leasing staff

Communicated effectively with owners, residents and on-site associates.

Maintained a sufficient number of units so that they were market-ready at all times.

Monitored the timely receipt and reconciliation of rent collections in accordance with landlord and residents statutes.

Evaluated and recommended changes in rental pricing strategies.

Communicated with landlord regarding building tenant issues.

Handled disciplinary actions, performance appraisals and terminations.

Maintained original leases and renewals for the management office.

Carefully screened applicants for tenancy.

Verified that all customer complaints were handles promptly and appropriately.

Followed up on delinquent tenants and coordinated collection procedures.

Suggested improvements to Propertyware Software.

Managed a community of nearly 100 apartment homes (6 buildings)

Developed, reviewed and submitted property operating and capital budgets.

Completed final move-out walk-throughs for tenants.

Customer Service Representative Oct 2015-March 2016

Physicians Resources LTD. Amherst, NH

Answered customer telephone calls promptly and in an appropriate manner.

Determined customer needs by asking relevant questions and listening actively to the responses.

Actively pursued personal learning and development opportunities.

Fostered a positive work environment by consistently treating all employees and customers with respect and consideration.

Preserved a perfect attendance record the duration I was there.

Package Handler/Sorting/Scanning Jul 2014-Oct 2015

Fedex Ship Center Londonderry, NH

Scanned, sorted and efficiently packed cargo cans for planes and trucks everyday.

Worked closely with team leader to prepare cargo cans prior to the sort, ensuring each can had been properly tagged and in the correct position before the sort and back up, and extra cans were readily available and in position to make the sort run as smooth as possible.

Made sure each day that warehouse and cans were clean for next shift and cargo cans were in correct positions.

Drove tugs to collect empty cans and replenish the warehouse when necessary.

Checked the cargo cans in the field for any overlooked mail or packages that may have been left behind.

GM/HBC Jan 2004-Sept 2013

Stop & Shop Manchester, NH

Planned and coordinated the availability of products for advertising and promotion purposes.

Loaded and unloaded merchandise using a ladder and pallet jack.

Answered customer questions regarding store merchandise, department information and pricing.

Created visual marketing and styled floor displays.

Removed damaged, out of code, not in set and discontinued items from displays.

Completed Stock order and managed inventory levels.

Set and recommended mark-down rates and selling prices for merchandise.

Assembled promotional displays, including quarter and full- sixe point of purchase displays.


Regina High School, Hyattsville, MD

Prince George’s Community College, Largo, MD

Seacoast Career School, Manchester, NH


Recovered approximately $30,000.00 in collections in one month at Physician’s Resources, LTD

Achieved a 100% occupancy in all apartment buildings with the Downtowner Nelson.

Collected Money owed: reduced aging report from several pages down to half a page at Downtowner Nelson.

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